Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Los Angeles

Category:
Customer Service

Contract Type:
Contract work

Salary:

Not provided

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Job Description:

We are looking for a skilled Customer Experience Specialist to join our team to cover for a 12-week medical leave that might extend. As part of a direct-to-consumer subscription-based brand, you will play a crucial role in retaining customers and addressing their concerns to ensure satisfaction and loyalty. This is a contract position that requires strong communication skills and the ability to manage customer interactions effectively. This role is fully remote and is slated to last through the end of the year with the possibility of extension into 2026.

Job Responsibility:

Manage customer inquiries through email and phone, ensuring timely and accurate responses
Address connectivity issues and resolve customer concerns to maintain satisfaction
Utilize multiple browsers and tools to streamline customer service processes
Enhance customer retention strategies by identifying and addressing potential subscription cancellations
Collaborate with team members to ensure seamless customer experience during peak seasons
Monitor customer feedback and provide actionable insights to improve service quality
Maintain detailed records of customer interactions and resolutions
Assist in optimizing workflows to handle increased demand during holiday seasons
Participate in monthly in-office meetings when required to align on goals and strategies

Requirements:

Minimum of 5 years of experience in customer service, preferably within beauty, wellness, or subscription-based industries
Proficiency in managing call center operations and handling customer inquiries
Strong skills in navigating multi-browser environments and utilizing digital tools
Excellent written communication skills for detailed and effective email correspondence
Proven ability to address connectivity issues and troubleshoot customer concerns
A focus on customer success and retention strategies
Availability to work 40 hours per week with flexibility during busy holiday periods
Ability to attend occasional in-office meetings in Los Angeles, California

What we offer:

Medical insurance
Vision insurance
Dental insurance
Life and disability insurance
401(k) plan

Additional Information:

Job Posted:
September 12, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Experience Specialist