Customer Experience Specialist Jobs

Robert Half

Location:
United States, Parsippany

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Experience Specialist to join our team in Parsippany, New Jersey. In this role, you will play a pivotal part in ensuring exceptional service for our customers by managing order processing, optimizing logistics, and driving efficiency in supply chain operations. This is a Contract-to-Permanent position within the food and beverage industry, offering an exciting opportunity to contribute to a fast-paced and dynamic environment.

Job Responsibility:

Oversee the entire order management process, from purchase order receipt to delivery, ensuring seamless coordination with internal teams and external stakeholders
Optimize shipping strategies to maximize cost efficiency and improve delivery performance
Track and analyze shipping efficiency gains and share insights with cross-functional teams
Process customer orders using SAP and proprietary systems, ensuring accuracy and timeliness
Collaborate with customers to streamline order processing and enhance overall logistics performance
Minimize claims and discrepancies by ensuring compliance with shipping and order standards
Manage returns, credits, and claims processes efficiently to maintain customer satisfaction
Generate reports and perform data analysis to support customer service and logistics improvements
Utilize advanced Excel skills, including pivot tables and VLOOKUP, to track shipments and manage order data
Support continuous improvement initiatives by analyzing processes and proposing cost-to-serve enhancements for key accounts

Requirements:

Bachelor’s degree in Business or a related field
Minimum of 3 years of customer service experience, preferably within the food and beverage or consumer goods industry
Proficiency in SAP and advanced Microsoft Excel skills, including pivot tables and VLOOKUP
Strong organizational and attention-to-detail skills, with the ability to manage multiple accounts and tasks
Solid understanding of transportation, warehousing, and supply chain best practices
Effective problem-solving and prioritization skills, with the ability to work under pressure and meet deadlines
Excellent communication and influencing skills, with experience collaborating across teams
Willingness to travel occasionally to meet with key customers and stakeholders

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:
October 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist