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Customer Experience Specialist

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Robert Half

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Location:
United States , Overland Park

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a highly motivated Customer Experience Specialist for a client in Overland Park, Kansas. In this long-term contract role, you will play a pivotal part in ensuring exceptional customer support by addressing inquiries, resolving concerns, and fostering positive relationships. This position is perfect for someone who thrives in a collaborative environment and is dedicated to delivering excellent service.

Job Responsibility:

  • Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage
  • Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions
  • Escalate unresolved issues to the appropriate teams or leadership when necessary
  • De-escalate challenging interactions while maintaining a high standard of customer service
  • Document customer interactions, feedback, and complaints accurately in the system
  • Meet or exceed established performance metrics, including service level agreements (SLAs) and departmental standards
  • Participate actively in training sessions and provide constructive feedback to improve processes and documentation
  • Collaborate with leadership and team members to enhance program satisfaction and implement actionable insights from client reviews
  • Adapt positively to organizational changes and provide support for new program implementations
  • Complete daily administrative tasks such as billing preparation, account updates, and onboarding processes efficiently

Requirements:

  • Proven experience in a customer service or call center environment
  • Strong proficiency in handling multi-browser systems and email correspondence
  • Demonstrated ability to resolve account inquiries and discrepancies effectively
  • Exceptional data entry skills with a focus on accuracy and attention to detail
  • Ability to manage customer success initiatives and foster positive relationships
  • Adept at handling challenging situations with professionalism and composure
  • Excellent communication skills, both verbal and written
  • Willingness to consistently meet or exceed performance metrics and adapt to evolving processes
What we offer:
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Free online training

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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