Customer Experience Specialist, IKEA

IKEA

Location:
China, Changsha

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

To optimise the meeting place experience for the many people to drive visitation to Meeting Places and IKEA, and deliver sustainable business growth for partners and locations while achieving operational results, efficiency improvements, and enhancing commercial performance.

Job Responsibility:

Co-create the Customer Experience Program for the Meeting Place
Execute tasks to support Customer Experience Manager
Propose and execute localization of the Meeting Place at all touch points
Create and manage events and marketing activities with partners and communities
Work on customer experience improvement by increasing IKEA presence
Cooperate with accelerator hub and external partners on innovation projects
Monitor customer interactions and feedback
Use communication channels including social networks
Document practices and lessons for other meeting places.

Requirements:

Knowledge of IKEA concept, culture and values
Knowledge of IKEA brand and its incorporation in all actions
Knowledge of branding to establish market presence
Ability to adapt global Meeting Place concept to local culture
Knowledge of customer experience practices in various industries such as retail, meeting places, F&B, leisure, hotel business
Understanding of customer behavior to evaluate future initiatives and support decision-making
Knowledge of customer journey interactions with digital and physical tools.

Nice to have:

Ability to cooperate with external partners
Ability to identify and implement innovation projects
Strong communication techniques.

Additional Information:

Job Posted:
November 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist