Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Cleveland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a dedicated Customer Experience Specialist to join our team in Cleveland, Tennessee. In this Contract-to-Permanent position, you will play a pivotal role in ensuring exceptional service delivery and fostering strong relationships with our customers. This role offers the opportunity to work in a fast-paced environment where your skills will directly contribute to the success and reputation of the company.

Job Responsibility:

Respond promptly to incoming customer calls regarding service, maintenance, and repair inquiries
coordinate and schedule service appointments, ensuring timely dispatch of technicians to address customer needs
provide empathetic and effective solutions to customer concerns, striving to deliver a positive experience with every interaction
create and update customer account information in the company’s CRM system to maintain accurate records
organize and track service-related data using spreadsheets and administrative tools for efficient record-keeping
conduct follow-up activities to ensure all customer issues are resolved to their satisfaction
assist with administrative tasks, including billing and reporting, to support the team’s operations
prioritize urgent customer requests and adapt workflows to address immediate needs effectively
serve as a brand ambassador by maintaining high standards of service quality and professionalism in all interactions

Requirements:

Minimum of 1 year of experience in customer service or a related role
proficiency in using CRM systems and office software, including Microsoft Excel
strong ability to handle inbound calls and assist customers with diverse needs
excellent organizational skills for scheduling appointments and managing service data
exceptional communication and problem-solving abilities, especially under pressure
familiarity with billing functions and administrative processes
demonstrated ability to multitask and adapt to changing priorities in a fast-paced environment
attention to detail and accuracy in data entry and record-keeping

What we offer:

Medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan enrollment

Additional Information:

Job Posted:
October 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Customer Experience Specialist