Customer Experience Specialist Job at Robert Half (Ann Arbor)

New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support members and custo...

Location

United States , Honolulu

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least 1 year of experience in customer service, clerical support, sales, or a related role
Ability to answer phones and provide excellent customer service
Previous success in a high-volume call center or fast-paced service environment is preferred
Working knowledge of Microsoft Office and other basic office applications, including word processing and spreadsheets
Ability to manage multiple priorities with strong attention to detail and consistent accuracy
Strong verbal and written communication skills with the ability to interact effectively with customers, staff, and external partners
Experience handling sensitive information with professionalism and confidentiality while following applicable regulations

Job Responsibility

Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support
Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps
Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion
Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling
Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed
Serve as backup support for claims processing functions during periods of high volume or team coverage needs
Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures
Contribute to special assignments and additional operational tasks that support customer service and claims team objectives

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a fast-moving servic...

Location

United States , Caledonia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar customer-facing position.
Proven ability to manage multiple tasks at once in a fast-paced, high-call-volume environment.
Strong verbal and written English communication skills
bilingual ability is an advantage.
Comfortable working across multiple browser windows, email platforms, and customer service systems.
Experience with scheduling or service management software, with ServiceTitan experience strongly preferred.
Dependable attendance, punctuality, and a consistent record of reliability in previous roles.
Ability to learn new processes quickly, accept coaching, and apply feedback effectively.
Background supporting HVAC, construction, trades, or related service-based industries is preferred.

Job Responsibility

Coordinate incoming customer requests by phone and email, providing courteous and attentive support throughout each interaction.
Arrange service and project appointments using scheduling platforms such as ServiceTitan while ensuring calendar accuracy.
Track new inquiries and update customer records, follow-up details, and service notes in the appropriate systems.
Work closely with dispatch, field personnel, and team members handling calls to maintain efficient coverage and timely response times.
Manage a high volume of customer communication while prioritizing urgent needs and maintaining attention to detail.
Support daily office operations by following established service workflows and ensuring customer requests move forward promptly.
Communicate clearly with customers regarding appointment timing, next steps, and any required updates.
Maintain organized documentation of conversations, scheduling activity, and outstanding items requiring follow-up.

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a busy service-drive...

Location

United States , Caledonia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar customer-facing role
Ability to manage multiple tasks at once while working across several browser windows and systems
Strong written and verbal English communication skills with a detail-oriented and courteous approach
Previous experience with email correspondence and customer follow-up in a fast-paced business setting
Comfort working in a high-call-volume environment while maintaining accuracy and responsiveness
Experience with scheduling or service management software
ServiceTitan experience is strongly preferred
Background supporting HVAC, construction, trades, or other field service operations is highly valued
Dependable attendance, a coachable attitude, and the ability to learn established processes quickly

Job Responsibility

Manage a high volume of incoming customer calls and respond with professionalism, accuracy, and a service-focused approach
Arrange service and project appointments through ServiceTitan while ensuring scheduling details are complete and accurate
Track new inquiries and customer requests, following established procedures to move each item through the proper workflow
Partner closely with dispatch, field personnel, and other team members to maintain coverage and support efficient daily operations
Record customer conversations, appointment updates, and follow-up activities in the appropriate system with strong attention to detail
Provide timely updates to customers through phone and email correspondence to keep communication clear and consistent
Assist with coordinating service-related needs in an HVAC and construction-oriented environment where priorities may shift quickly

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

New

Customer Experience Specialist

We are seeking a detail-oriented and professional Customer Service Representativ...

Location

United States , Collierville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of customer service, order management, sales support, or related experience
Excellent verbal, written, and interpersonal communication skills
Strong analytical, organizational, and problem-solving abilities
Proven ability to manage multiple priorities while maintaining attention to detail
Dependable with a strong work ethic and commitment to customer satisfaction
Ability to work independently and collaboratively within a team environment
Customer-focused mindset with a process-oriented approach
Experience with ERP systems and order management platforms is a plus
Bachelor's degree preferred
Prior experience in Account and Order Management preferred

Job Responsibility

Communicate clearly and professionally with customers via phone and email
Utilize multiple systems and technology platforms to efficiently address customer needs
Respond to inquiries regarding products, pricing, order status, and availability
Partner with internal teams to support customer requirements and resolve issues
Process and validate customer orders accurately and efficiently
Coordinate order routing and fulfillment according to established procedures
Manage assigned customer accounts while maintaining high service standards
Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner
Adhere to departmental policies, procedures, and performance expectations

New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support day-to-day custom...

Location

United States , Arlington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience handling customer service or customer experience responsibilities in a detail-focused setting
Ability to manage email correspondence with accuracy, courtesy, and attention to detail
Proficiency with order entry processes and maintaining precise transactional records
Working knowledge of SAP or a comparable enterprise system used for order and customer data management
Comfort navigating multiple browser windows and web-based applications throughout the workday
Familiarity with purchase orders and related administrative support tasks
Strong organizational skills and the ability to balance multiple priorities in a fast-paced environment

Job Responsibility

Respond to customer inquiries through email and provide clear, thorough updates on requests and order status
Enter customer orders accurately into internal systems while verifying details for completeness and correctness
Create, review, and manage purchase order information to support efficient transaction processing
Use SAP and browser-based tools to access records, update account information, and track order activity
Coordinate across systems and communication channels to resolve issues and support a positive customer experience
Maintain organized documentation of customer interactions, order changes, and follow-up actions
Monitor assigned tasks closely to ensure deadlines are met and service expectations are maintained

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Experience Specialist

Location

United States , Richardson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-3 year college degree, certificate, or equivalent combination of education and relevant experience
3-5 years of experience in a customer support, customer service, or order management environment
Hands-on experience working with purchase orders and customer order processing
Strong customer service skills with the ability to handle inquiries, complaints, and follow-up activities professionally
Ability to communicate effectively with customers, sales teams, and internal departments across multiple channels
Strong attention to detail and organizational skills for managing order accuracy, updates, and issue resolution
Comfortable learning product information, internal procedures, and web-based tools to support customers effectively

Job Responsibility

Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information
Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service
Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment
Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams
Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution
Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks
Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning
Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery
Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience
Follow safety expectations, established procedures, and performance standards in daily work activities

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Customer Experience Specialist

We are looking for a customer-focused individual to join our team as a Customer ...

Location

United States , Palm Desert

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, administrative support, or a similar office-based position
Demonstrated ability to communicate clearly and effectively in both written and verbal interactions
Experience supporting billing or invoicing activities, including invoice preparation, coding, or payment tracking, is preferred
Strong organizational skills with the ability to manage multiple tasks accurately in a busy work environment
Proficiency with standard office software, email correspondence, and computer-based data entry
Comfortable using phone systems, including softphone tools, to support customer interactions and internal communication
High attention to detail, dependable work habits, and a consistent commitment to excellent service
Detail-oriented demeanor and a team-oriented approach when working with clients, visitors, and colleagues

Job Responsibility

Manage incoming phone calls and route each inquiry to the appropriate contact while maintaining a courteous and attentive tone
Provide timely, accurate responses to questions from clients, visitors, and internal staff, ensuring a high level of service at every interaction
Perform daily administrative support activities such as scheduling, document organization, record maintenance, and general office coordination
Enter and update information in company systems with accuracy, including data entry, scanned files, and supporting documentation
Assist with billing-related tasks by preparing invoices, coding information correctly, monitoring payment activity, and keeping records current
Support customer communications through email and phone-based systems, including softphone platforms, to ensure efficient follow-up and resolution
Maintain confidentiality and discretion when handling sensitive information and business-related correspondence
Contribute to departmental workflow and special assignments as needed to help operations run smoothly and efficiently

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join our team in Nashua, ...

Location

United States , Nashua

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in a customer service, customer experience, or order support role
Ability to handle a high volume of inbound calls while maintaining professionalism and accuracy
Working knowledge of CRM systems and confidence updating customer information in multiple platforms
Experience supporting billing processes, account review, or related transactional tasks
Strong attention to detail when managing orders, backorders, and customer records
Effective communication skills with the ability to assist customers clearly and courteously
Comfortable balancing phone support responsibilities with administrative and back-office duties

Job Responsibility

Respond to incoming customer calls with a detail-oriented approach, resolving questions and providing timely support
Enter and manage business-to-business orders while confirming details and coordinating next steps accurately
Record customer communications and account updates in CRM and related internal platforms to maintain clear documentation
Assist customers with product, order, and account-related inquiries, ensuring issues are addressed thoroughly
Complete administrative support work, including follow-up tasks and general back-office coordination as needed
Monitor customer accounts and take appropriate action when service issues, order discrepancies, or account concerns arise
Perform billing-related activities, review account charges, and help manage open backorders to support order fulfillment
Maintain accurate customer records by updating account details, order information, and interaction history consistently

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

Fulltime

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