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Robert Half Logo Robert Half · Customer Service

Customer Experience Specialist

United States, Nashua Employment contract, Contract work · Job Posted June 15, 2026
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Job Description

We are looking for a Customer Experience Specialist to join a team in New Hampshire in a contract-to-permanent position. This role focuses on delivering responsive support to business customers, managing order-related activities, and maintaining accurate account information across internal systems. The ideal candidate is organized, service-oriented, and comfortable balancing phone-based customer support with administrative follow-up.

Job Responsibility

  • Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests
  • Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately
  • Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories
  • Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations
  • Complete administrative and back-office tasks that help keep daily customer service operations running smoothly
  • Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs
  • Perform billing-related activities, review account charges, and help manage order backlogs and backordered items
  • Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur

Requirements

  • Prior experience in customer service, customer support, or a similar client-facing role
  • Ability to handle a high volume of inbound calls while maintaining professionalism and accuracy
  • Experience using CRM platforms or other systems to track customer interactions and account activity
  • Working knowledge of order processing, billing support, and backorder management
  • Strong communication skills with the ability to assist customers clearly and effectively
  • Solid organizational skills and attention to detail in administrative and data-entry tasks
  • Ability to manage multiple priorities in a fast-paced environment while maintaining service quality

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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