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Robert Half Logo Robert Half · Customer Service

Customer Experience Specialist

United States, Saddle Brook, New Jersey · Job Posted April 12, 2026
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Job Description

We are looking for a dedicated Customer Experience Specialist to join our team near Saddle Brook, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless customer interactions and operational efficiency. This is an excellent opportunity for someone who excels in administrative tasks and thrives in a collaborative environment.

Job Responsibility

  • Maintain and manage organizational systems to ensure accurate data and a reliable database
  • Support the Client Experience team throughout the entire lifecycle of work orders, from creation to post-service stages
  • Collaborate with Field Team Leads to oversee post-service work orders and enhance the "resolved status" phase within the workflow
  • Generate detailed reports and analyze customer feedback, sales trends, and operational metrics to identify areas for improvement
  • Utilize Microsoft Excel to organize data, create reports, and support operational needs
  • Manage email correspondence effectively to ensure clear communication with clients and team members
  • Handle CRM systems to monitor customer interactions and ensure data integrity
  • Provide administrative assistance to streamline processes and support team operations
  • Monitor work orders to ensure timely completion and resolve any operational bottlenecks

Requirements

  • Proficiency in managing CRM systems and maintaining accurate databases
  • Strong skills in email correspondence and detail-oriented communication
  • Experience handling work orders and overseeing their lifecycle
  • Advanced knowledge of Microsoft Excel for data analysis and reporting
  • Excellent organizational and administrative abilities
  • Ability to work collaboratively with cross-functional teams
  • Analytical mindset with the ability to interpret data and generate actionable insights
  • Previous experience in customer service or client experience roles is preferred

What we offer

  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
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