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Robert Half Logo Robert Half · Customer Service

Customer Experience Specialist

United States, Richardson Employment contract · Job Posted June 10, 2026
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Job Responsibility

  • Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information
  • Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service
  • Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment
  • Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams
  • Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution
  • Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks
  • Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning
  • Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery
  • Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience
  • Follow safety expectations, established procedures, and performance standards in daily work activities

Requirements

  • 2-3 year college degree, certificate, or equivalent combination of education and relevant experience
  • 3-5 years of experience in a customer support, customer service, or order management environment
  • Hands-on experience working with purchase orders and customer order processing
  • Strong customer service skills with the ability to handle inquiries, complaints, and follow-up activities professionally
  • Ability to communicate effectively with customers, sales teams, and internal departments across multiple channels
  • Strong attention to detail and organizational skills for managing order accuracy, updates, and issue resolution
  • Comfortable learning product information, internal procedures, and web-based tools to support customers effectively

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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