Customer Experience Specialist Job at Robert Half (Overland Park)

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Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers and int...

Location

United States , Overland Park

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in call center or customer service support roles
Strong written and verbal communication skills, including clear and effective email correspondence
Ability to manage account inquiries, research discrepancies, and enter information accurately into multiple systems
Comfortable working across several browser windows and applications at the same time in a fast-paced environment
Demonstrated ability to de-escalate customer concerns and maintain a calm, solution-focused approach
Strong attention to detail with the ability to complete administrative and account-related tasks accurately and on time
Commitment to meeting performance metrics, service level expectations, and quality standards
Reliable, detail-oriented, and adaptable team player with a positive attitude and willingness to learn

Job Responsibility

Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement
Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up
Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed
Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records
Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages
Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned
Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department
Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement
Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results
Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience

What we offer

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join our team in Richards...

Location

United States , Richardson

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2-3 year college degree, certificate, or equivalent combination of education and related experience
3-5 years of experience in a customer support, customer service, order management, or similar role
Demonstrated ability to manage purchase orders, order entry, and follow-up activities with strong accuracy
Strong customer service background with the ability to handle inquiries, complaints, and issue resolution professionally
Clear written and verbal communication skills with the ability to work effectively across sales, operations, and support teams
Comfortable using business systems, email, and web-based tools to manage customer requests and order information
Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment

Job Responsibility

Respond to customer questions related to product options, pricing, availability, order progress, and general service needs with accurate and timely information
Build strong working relationships with customer accounts and sales partners by setting clear expectations and providing dependable follow-through on open requests
Process incoming orders through approved communication channels and review submissions for completeness and accuracy before entry
Monitor order activity from entry through shipment, identify potential delays or issues, and coordinate with the appropriate teams to address them quickly
Communicate proactively with customers and sales contacts when timelines, inventory, or delivery expectations may change
Support customers with website navigation and online ordering resources to improve ease of use and self-service adoption
Maintain current knowledge of company products, brands, and internal procedures through training and ongoing learning
Provide day-to-day guidance to newer team members, share process knowledge, and help document standard procedures as needed
Assist with priority orders, special assignments, and service improvement efforts that enhance operational efficiency and customer satisfaction

Fulltime

Customer Experience Specialist

Location

Tanzania, United Republic of , Dar Es Salaam

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Bachelor Degree in Business Administration or any other related field
2 years of experience in Customer Experience or Business Analysis or Programme Management
Matric + additional relevant programs/certificates is advantageous
Strong Analytical skills – able to assess data, reports, insights and existing processes, identify negative experience root causes or paint points
recommend /develop creative and innovative customer centric solutions with an international context
Process-Oriented – solid understanding of key cross-functional processes touching customers
able to spot optimization opportunities
Commercially astute – solid understanding of the market, competitor, & customer
Knowledge of Vodacom products and services and their value to customers as well as what competitors are offering in comparison
Stakeholder management – Ability to work and influence cross functional and external stakeholders for development and delivery of results towards an ‘ideal Customer Experience Journey’

Job Responsibility

Gain an understanding of customer requirements through the review of As-Is Experiences within the assigned product/service/channel portfolio
quantitative and qualitative insights on existing products/services/ channel
proactive participation in the Go To Market (GTM) process
Design and implement improved To-Be experiences which are not limited to existing but are also applicable to new products/services/channels
appropriate experience KPI measurements for a particular product/service/channel
appropriate toolkits/processes for the frontline support
Build effective professional relationships with business partners across CBU, VBU, MPESA and Channels
Managing expectations and priorities whilst maintaining delivery commitments towards experience reviews, improvements and continuous monitoring

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a team in New Hampsh...

Location

United States , Nashua

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, customer support, or a similar client-facing role
Ability to handle a high volume of inbound calls while maintaining professionalism and accuracy
Experience using CRM platforms or other systems to track customer interactions and account activity
Working knowledge of order processing, billing support, and backorder management
Strong communication skills with the ability to assist customers clearly and effectively
Solid organizational skills and attention to detail in administrative and data-entry tasks
Ability to manage multiple priorities in a fast-paced environment while maintaining service quality

Job Responsibility

Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests
Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately
Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories
Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations
Complete administrative and back-office tasks that help keep daily customer service operations running smoothly
Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs
Perform billing-related activities, review account charges, and help manage order backlogs and backordered items
Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support members and custo...

Location

United States , Honolulu

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
At least 1 year of experience in customer service, clerical support, sales, or a related role
Ability to answer phones and provide excellent customer service
Previous success in a high-volume call center or fast-paced service environment is preferred
Working knowledge of Microsoft Office and other basic office applications, including word processing and spreadsheets
Ability to manage multiple priorities with strong attention to detail and consistent accuracy
Strong verbal and written communication skills with the ability to interact effectively with customers, staff, and external partners
Experience handling sensitive information with professionalism and confidentiality while following applicable regulations

Job Responsibility

Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support
Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps
Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion
Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling
Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed
Serve as backup support for claims processing functions during periods of high volume or team coverage needs
Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures
Contribute to special assignments and additional operational tasks that support customer service and claims team objectives

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a fast-moving servic...

Location

United States , Caledonia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar customer-facing position.
Proven ability to manage multiple tasks at once in a fast-paced, high-call-volume environment.
Strong verbal and written English communication skills
bilingual ability is an advantage.
Comfortable working across multiple browser windows, email platforms, and customer service systems.
Experience with scheduling or service management software, with ServiceTitan experience strongly preferred.
Dependable attendance, punctuality, and a consistent record of reliability in previous roles.
Ability to learn new processes quickly, accept coaching, and apply feedback effectively.
Background supporting HVAC, construction, trades, or related service-based industries is preferred.

Job Responsibility

Coordinate incoming customer requests by phone and email, providing courteous and attentive support throughout each interaction.
Arrange service and project appointments using scheduling platforms such as ServiceTitan while ensuring calendar accuracy.
Track new inquiries and update customer records, follow-up details, and service notes in the appropriate systems.
Work closely with dispatch, field personnel, and team members handling calls to maintain efficient coverage and timely response times.
Manage a high volume of customer communication while prioritizing urgent needs and maintaining attention to detail.
Support daily office operations by following established service workflows and ensuring customer requests move forward promptly.
Communicate clearly with customers regarding appointment timing, next steps, and any required updates.
Maintain organized documentation of conversations, scheduling activity, and outstanding items requiring follow-up.

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

Fulltime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a busy service-drive...

Location

United States , Caledonia

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, call center support, or a similar customer-facing role
Ability to manage multiple tasks at once while working across several browser windows and systems
Strong written and verbal English communication skills with a detail-oriented and courteous approach
Previous experience with email correspondence and customer follow-up in a fast-paced business setting
Comfort working in a high-call-volume environment while maintaining accuracy and responsiveness
Experience with scheduling or service management software
ServiceTitan experience is strongly preferred
Background supporting HVAC, construction, trades, or other field service operations is highly valued
Dependable attendance, a coachable attitude, and the ability to learn established processes quickly

Job Responsibility

Manage a high volume of incoming customer calls and respond with professionalism, accuracy, and a service-focused approach
Arrange service and project appointments through ServiceTitan while ensuring scheduling details are complete and accurate
Track new inquiries and customer requests, following established procedures to move each item through the proper workflow
Partner closely with dispatch, field personnel, and other team members to maintain coverage and support efficient daily operations
Record customer conversations, appointment updates, and follow-up activities in the appropriate system with strong attention to detail
Provide timely updates to customers through phone and email correspondence to keep communication clear and consistent
Assist with coordinating service-related needs in an HVAC and construction-oriented environment where priorities may shift quickly

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

Fulltime

Customer Experience Specialist

We are seeking a detail-oriented and professional Customer Service Representativ...

Location

United States , Collierville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1–3 years of customer service, order management, sales support, or related experience
Excellent verbal, written, and interpersonal communication skills
Strong analytical, organizational, and problem-solving abilities
Proven ability to manage multiple priorities while maintaining attention to detail
Dependable with a strong work ethic and commitment to customer satisfaction
Ability to work independently and collaboratively within a team environment
Customer-focused mindset with a process-oriented approach
Experience with ERP systems and order management platforms is a plus
Bachelor's degree preferred
Prior experience in Account and Order Management preferred

Job Responsibility

Communicate clearly and professionally with customers via phone and email
Utilize multiple systems and technology platforms to efficiently address customer needs
Respond to inquiries regarding products, pricing, order status, and availability
Partner with internal teams to support customer requirements and resolve issues
Process and validate customer orders accurately and efficiently
Coordinate order routing and fulfillment according to established procedures
Manage assigned customer accounts while maintaining high service standards
Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner
Adhere to departmental policies, procedures, and performance expectations

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