Customer Experience Specialist

• Respond to customer inquiries by phone and email, providing clear information on products, pricing, and delivery timing
• Enter customer orders into the company system with a high level of accuracy and attention to detail
• Support customers throughout the order process by resolving questions, clarifying requests, and sharing status updates
• Collaborate with internal teams such as sales, marketing, and customer service to ensure a smooth customer experience
• Use Microsoft Teams and other office tools to communicate efficiently with colleagues and manage day-to-day tasks
• Learn internal order entry and MRP-related processes during initial on-site training and apply that knowledge to daily work
• Help maintain organized records and correspondence so customer requests and transactions are documented properly

• At least 1 year of experience in customer service, call center support, or inside sales within an office setting
• Comfortable handling customer communication across phone, email, and multiple browser-based systems
• Working knowledge of Microsoft Outlook, Word, Excel, and Teams
• Ability to manage detailed order entry tasks with accuracy and consistency
• Strong communication skills with the ability to explain product, pricing, and delivery information clearly
• Reliable time management skills and the ability to work a Monday through Friday schedule

Prior experience in a manufacturing or distribution environment