Customer Experience Specialist

• Be the first point of contact for clients and stakeholders, ensuring a positive and engaging experience
• Proactively address questions, concerns, or feedback to improve customer satisfaction and loyalty
• Handle a variety of inbound and outbound communications—via phone, email, or online platforms—using a professional and compassionate approach
• Collaborate with internal departments to resolve issues and deliver timely solutions for client needs
• Evaluate and optimize the customer experience journey, identifying areas for improvement
• Maintain accurate documentation of interactions in the organization’s CRM system to ensure proper follow-up and tracking
• Support fundraising activities, events, and campaigns, ensuring donor and client participation is seamless and satisfying
• Act as a brand ambassador by adhering to the organization’s core values and promoting its mission at all times

• 2+ years of experience in customer service, customer experience, or a similar client-facing role
• Demonstrates exceptional communication and interpersonal skills
• Is tech-savvy and comfortable using CRM systems and managing data
• Boasts strong organization and time-management skills with attention to detail
• Thrives in an environment that values collaboration and problem-solving
• Is genuinely passionate about nonprofit work and creating meaningful, long-term relationships with stakeholders

Nonprofit experience

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan