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Robert Half Logo Robert Half · Customer Service

Customer Experience Specialist

United States, Caledonia · Job Posted June 09, 2026
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Job Description

We are looking for a Customer Experience Specialist to join a fast-moving service environment in Wisconsin. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, managing a busy phone queue, and keeping daily operations organized. The person in this role will support appointment scheduling, customer communication, and coordination with internal teams to ensure a smooth service experience. Success in this position requires strong communication skills, reliability, and the ability to stay composed while handling multiple priorities.

Job Responsibility

  • Coordinate incoming customer requests by phone and email, providing courteous and attentive support throughout each interaction.
  • Arrange service and project appointments using scheduling platforms such as ServiceTitan while ensuring calendar accuracy.
  • Track new inquiries and update customer records, follow-up details, and service notes in the appropriate systems.
  • Work closely with dispatch, field personnel, and team members handling calls to maintain efficient coverage and timely response times.
  • Manage a high volume of customer communication while prioritizing urgent needs and maintaining attention to detail.
  • Support daily office operations by following established service workflows and ensuring customer requests move forward promptly.
  • Communicate clearly with customers regarding appointment timing, next steps, and any required updates.
  • Maintain organized documentation of conversations, scheduling activity, and outstanding items requiring follow-up.

Requirements

  • At least 2 years of experience in customer service, call center support, or a similar customer-facing position.
  • Proven ability to manage multiple tasks at once in a fast-paced, high-call-volume environment.
  • Strong verbal and written English communication skills
  • bilingual ability is an advantage.
  • Comfortable working across multiple browser windows, email platforms, and customer service systems.
  • Experience with scheduling or service management software, with ServiceTitan experience strongly preferred.
  • Dependable attendance, punctuality, and a consistent record of reliability in previous roles.
  • Ability to learn new processes quickly, accept coaching, and apply feedback effectively.
  • Background supporting HVAC, construction, trades, or related service-based industries is preferred.

Nice to have

  • bilingual ability
  • Experience with scheduling or service management software, with ServiceTitan experience strongly preferred
  • Background supporting HVAC, construction, trades, or related service-based industries is preferred

What we offer

  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
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