Customer Experience Specialist Job at Robert Half (Baltimore)

Customer Support / Experience Specialist

At CyberVadis, we believe that people do their best work when they’re given the ...

Location

Mauritius , Ebene

Salary:

Not provided

CyberVadis

Expiration Date

Until further notice

Requirements

Proven, more than 2 years, experience in a customer support / customer success or related role, preferably in a technology environment
A customer-centric mindset with a passion for helping others succeed
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Proficiency in using customer support software and tools
Ability to multitask and manage time effectively in a fast-paced environment

Job Responsibility

Deliver exceptional customer support to rated companies via email, phone, and live chat, ensuring a seamless and positive experience at every touchpoint
Guide clients in navigating the platform, helping them understand and utilize its features to their full potential
Investigate and resolve customer issues efficiently, ensuring timely follow-up and clear communication throughout the process
Collaborate closely with internal teams (Product, Tech, Account Management) to resolve client concerns and continuously improve the user experience
Maintain accurate, detailed records of customer interactions and support activities in accordance with internal procedures
Support post-assessment activities such as scorecard education, improvement plan guidance, and other client retention initiatives
Educate clients on cybersecurity best practices and how to enhance their performance within our framework
Contribute to the creation and improvement of self-service resources, including FAQs, user guides, and knowledge base articles
Take ownership of additional tasks or projects as needed to support the Customer Experience team’s goals and enhance overall service delivery

Customer Experience Specialist

The Singapore Office of CloserStill Media (CSM) is seeking a proactive and custo...

Location

Singapore , Singapore

Salary:

Not provided

CloserStill Media

Expiration Date

Until further notice

Requirements

1-2 years in a corporate customer-facing role with administrative experience
Fluency in English and Mandarin Chinese (professional written and spoken skills)
Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently
Excellent interpersonal and communication skills, with a customer-focused mindset
Strong team player with the ability to work collaboratively with cross-functional teams
Comfortable to work in a fast-paced environment and handle multiple tasks simultaneously
Detail-oriented with a problem-solving attitude
Demonstrated desire for continuous learning and improvement
Willing to adopt new digital platforms

Job Responsibility

Serve as the main point of contact for customers
Positively influence the customer journey by delivering a consistent and effortless experience to clients from point of sale through to post-event communications
Responsible for onboarding customers to our digital platforms, monitoring their activity and progress, whilst ensuring they meet all key deadlines and requirements
Manage the onboarding of sponsors and exhibitors, verifying data accuracy across CRM and digital platforms while tracking and reporting key metrics
Develop and manage exhibitor communications via a multi-channel approach including EDMs, event app, WhatsApp and WeChat
Oversee the shared inbox, handling enquiries efficiently, ensuring all actions are tracked for full team visibility
Create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars
Oversee the VIP Nomination Programme, including the review of submissions, communications, and coordination with internal teams
Deliver 1:1 client support through calls, ensuring a positive and professional experience
Manage and securely share data in compliance with GDPR and PDPA guidelines, ensuring accuracy and diligence

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Wuxi

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer's needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer's whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group. Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP's touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place. Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers' interaction with the MP. Collect and use Customer Voice in order to engage, explain and talk to our customers day to day. Use active listening and other communication techniques to uncover customer insights. Use all communication channels, including social networks as part of daily work. Involve customers into the quick prototyping of the new ideas and concepts
Follow-up, accumulate and share practices and lessons learnt with other Meeting Places. Ensure the appropriate documentation of customer experience related materials

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

Knowledge of IKEA concept, culture and values
Knowledge of IKEA brand and its incorporation in all actions
Knowledge of branding to establish market presence
Ability to adapt global Meeting Place concept to local culture
Knowledge of customer experience practices in various industries such as retail, meeting places, F&B, leisure, hotel business
Understanding of customer behavior to evaluate future initiatives and support decision-making
Knowledge of customer journey interactions with digital and physical tools.

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place
Execute tasks to support Customer Experience Manager
Propose and execute localization of the Meeting Place at all touch points
Create and manage events and marketing activities with partners and communities
Work on customer experience improvement by increasing IKEA presence
Cooperate with accelerator hub and external partners on innovation projects
Monitor customer interactions and feedback
Use communication channels including social networks
Document practices and lessons for other meeting places.

Fulltime

Customer Experience Specialist

To optimise the meeting place experience for the many people to drive visitation...

Location

China , Changsha

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

IKEA concept, culture and values – Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people, to ensure right representation
IKEA brand – Knowledge of what the IKEA brand means and how it should be incorporated in everything IKEA does
Branding: Knowledge of creating a unique image for the local brand in the consumers' mind and establish a significant and differentiated presence in the market that attracts and retains customers
Globalization – Able to adapt global Meeting Place concept to meet local culture and community needs and willpower to adjust the global concept to stay and continue to be relevant
Customer experience practices – knowledge of the customer experience practices and innovations used by the industries worldwide (including retail, meeting places, F&B, leisure, hotel business, other places where customer experience is an integral part of the business
Customer Behavior – Knowledge of existing and potential customer’s needs, behaviours and aspirations to be able to help Ingka evaluate future endeavours and further translate insights into most relevant ideas & solutions, to support for business purpose and decision-making
Customer journey - Knowledge of the customer’s whole interaction with Ingka, from first encounter to purchase – using digital and physical tools and platforms

Job Responsibility

Co-create the Customer Experience Program for the Meeting Place by providing solutions which enhance the Customer Journey for each customer group
Secure efficient communication with customers
Execute on assigned tasks which contribute to strategic priorities within the Customer Experience supporting Customer Experience Manager as priorities evolve to deliver day-to-day Customer Experience activities, leveraging their specific customer experience expertise and knowledge of standards on local and different markets
Propose and execute localization of the Meeting Place in all MP’s touch points (off-line and on-line), commercial offer, partners design concepts and formats, design story, services, amenities and temporary special experiences to ensure relevance and consistency from customer perspective
Create and manage customised events and marketing activities together with our Partners, Communities and IKEA and follow them up
Actively work on customer experience improvement by increasing IKEA presence in the Meeting Place and developing common commercial calendar together with IKEA
Cooperate with Accelerator Hub and external partners in order to identify and implement innovation projects or initiatives in the Meeting Place
Support local innovation projects which uplift Meeting Place unique customer experiences, co-creation and operations optimization
Regularly monitor customers’ interaction with the MP
Collect and use Customer Voice in order to engage, explain and talk to our customers day to day

Fulltime

Customer Experience Specialist

We are offering a temporary to permanent employment opportunity for a Customer E...

Location

United States , Dalton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a role similar to a Customer Experience Specialist
Capability to effectively and efficiently assist customers
Proficiency in billing functions and practices
Experience in using CRM (Customer Relationship Manager) software
Excellent customer service skills and experience
Knowledge and experience in preparing and managing quotations
Proficiency in Microsoft Excel for data management and analysis
Familiarity with Microsoft Outlook for detail-oriented communication

Job Responsibility

Accurately and efficiently process customer orders to ensure all details are correct
Coordinate shipments, ensuring all deliveries are made in a timely manner
Provide exceptional customer support by answering inquiries regarding order status, shipping details, and general account concerns via phone and email
Generate and provide freight quotes to meet customer needs and budget constraints
Assist with periodic stock counts to maintain accurate inventory management
Use CRM to manage customer relationships and ensure a high level of customer satisfaction
Handle billing functions and prepare quotations for customers
Utilize Microsoft Excel and Outlook for various tasks, ensuring a high level of proficiency

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Experience Specialist

Step into a role where you are the face of first-class service. As an Avis First...

Location

United States , Newark

Salary:

17.50 USD / Hour

avisbudgetgroup

Expiration Date

Until further notice

Requirements

Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver’s License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely

Job Responsibility

Act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection
Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
Provide a premium customer experience by delivering vehicles directly to customers
Collaborate with team members and management to coordinate timely vehicle delivery and collection
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

What we offer

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid time off
Medical, Dental and Other Insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Parttime

Customer Experience Specialist

Step into a role where you are the face of first-class service. As an Avis First...

Location

United States , Arlington

Salary:

19.00 USD / Hour

avisbudgetgroup

Expiration Date

Until further notice

Requirements

Minimum 1 year experience in a customer service role, preferably hospitality or car rental
Professional, friendly demeanor with a focus on customer satisfaction
Strong verbal and written communication skills
Technologically proficient and comfortable using various mobile devices
Valid Driver’s License
Must be 18 years of age and legally authorized to work in the United States
Ability to work in a fast-paced environment with strong multitasking and organizational skills
Flexibility to work various hours not limited to evenings, weekends and holidays
Willingness to work outdoors in all weather conditions
On-Site Requirement: This position requires regular, on-site presence and cannot be performed remotely

Job Responsibility

Act as the front-line customer experience specialist for our valued Avis First customers, ensuring a seamless, personalized experience from delivery to collection
Deliver a best-in-class experience for customers, ensuring a welcoming, professional, and personalized interaction
Provide a premium customer experience by delivering vehicles directly to customers
Collaborate with team members and management to coordinate timely vehicle delivery and collection
Communicate proactively with premium-level customers via phone, text, email and app to confirm logistics, special requests, and meeting locations
Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

What we offer

Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
On-the-job training
Paid time off
Medical, Dental and Other Insurance
Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
Retirement benefits (401k)
Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

Parttime

Customer Experience Specialist

Robert Half

Location:
United States , Baltimore

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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Job Posted:January 06, 2026

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Job Posted:
January 06, 2026