Customer Experience Specialist

• Process customer orders with accuracy and efficiency
• Conduct thorough research on purchase requests
• Assist customers with returns and address quality concerns
• Respond to inbound calls and emails
• Collaborate with team members to improve customer experience
• Maintain detailed records of customer interactions
• Adapt to flexible scheduling
• Work on-site to provide hands-on support

• Strong communication skills, both written and verbal
• Ability to multitask and prioritize tasks in a fast-paced environment
• Previous experience in customer service roles, such as retail, hospitality, or similar fields
• Availability to work flexible hours, including nights and weekends
• Proficiency in handling inbound calls, emails, and other customer correspondence
• Familiarity with customer success principles and practices
• Must be able to work in-office

Previous experience in customer service roles, such as retail, hospitality, or similar fields

• Medical, vision, dental, and life and disability insurance
• Eligibility to enroll in company 401(k) plan