Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Lawrence

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Experience Specialist to join our team in Lawrence, Massachusetts. This is a long-term contract position, offering an excellent opportunity to contribute to a dynamic and team-oriented environment within the manufacturing industry. The role involves managing logistics and customer interactions to ensure seamless shipping operations and outstanding service.

Job Responsibility:

Coordinate freight pick-ups and schedule carrier appointments to optimize delivery timelines
Communicate shipping details through customer web-based logistics systems to ensure accurate tracking and updates
Maintain and update customer routing guides and matrices in response to changes
Prepare and organize shipment documentation, including accurate bills of lading
Collaborate with logistics teams to oversee the preparation of international shipping documents
Work with account services and managers to provide feedback and insights on carrier performance
Partner with distribution teams to enhance on-time shipping performance and resolve shipping issues
Analyze data, generate reports, and propose recommendations to improve shipping metrics and distribution center efficiency
Investigate pending shipment statuses and deliver timely updates to stakeholders
Coordinate wave management activities with local distribution center teams to streamline operations

Requirements:

Proven experience in call center customer service, demonstrating excellent communication skills
Proficiency in working across multiple web browsers and managing web-based systems
Strong skills in email correspondence, particularly in a detail-oriented environment
Ability to resolve connectivity problems and offer solutions to customers
Demonstrated success in customer service roles, focusing on customer satisfaction
Advanced proficiency in Microsoft Excel, including data analysis and reporting
Strong organizational skills with attention to detail
Ability to work collaboratively in a team-oriented office environment

What we offer:

medical, vision, dental, and life and disability insurance
company 401(k) plan
free online training

Additional Information:

Job Posted:
September 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist