Customer Experience Specialist, Robert Half

Customer Experience Specialist

Robert Half

Location:
United States, The Colony

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Experience Specialist to join our team on a contract basis in The Colony, Texas. This role focuses on delivering exceptional service to a specific group of clients, ensuring their needs are met effectively and efficiently. The ideal candidate will thrive in a dynamic environment and possess strong organizational and interpersonal skills.

Job Responsibility:

Provide tailored support to a designated group of clients, addressing their specific needs and concerns
Manage and respond to client tickets using the appropriate system tools
Collaborate with team members to resolve connectivity and customer success challenges
Utilize multiple browsers and email correspondence to ensure seamless communication
Build and maintain positive relationships with clients to foster trust and satisfaction
Demonstrate flexibility by occasionally working on-site when required
Maintain organized records and multitask effectively to meet client expectations
Stay proactive in learning new processes and tools to enhance client service delivery
Apply basic Excel skills to complete tasks and support client needs

Requirements:

Proven experience in call center customer service or a similar role
Strong ability to navigate multiple browsers and manage email correspondence efficiently
Demonstrated expertise in handling customer success and connectivity issues
Exceptional interpersonal skills to build and maintain client relationships
Reliable, self-motivated, and capable of multitasking in a fast-paced environment
Proficiency in basic Excel functions
Ability to type at least 35 words per minute
Highly organized with a keen attention to detail

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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