Customer Experience Specialist, Robert Half

Customer Experience Specialist

Robert Half

Location:
United States, Cleveland

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Experience Specialist to join our team in Cleveland, Tennessee. In this role, you will provide outstanding customer support by handling inbound inquiries, scheduling service appointments, and maintaining accurate records. This is a Contract-to-permanent position, offering an excellent opportunity to grow your career in a collaborative and fast-paced environment.

Job Responsibility:

Address incoming customer calls regarding service, maintenance, and repair inquiries
Schedule service appointments and coordinate the dispatch of technicians to ensure timely resolutions
Provide reassurance and effective solutions to customers while maintaining a positive experience
Create and update customer accounts in internal systems with precision and attention to detail
Manage and organize account information using spreadsheets and administrative tools
Conduct follow-up activities to ensure customer concerns are fully addressed
Maintain detailed records of service requests, appointments, and customer interactions
Assist in general administrative duties to support the team's operations

Requirements:

Minimum of 1 year of experience in customer service or a related field
Strong communication and interpersonal skills, with the ability to handle high-pressure situations
Proficiency in CRM systems and office software, including Microsoft Excel
Ability to multitask effectively and prioritize urgent customer needs
Familiarity with scheduling and dispatching processes
Attention to detail and accuracy in data entry and record keeping
Capacity to work collaboratively within a team-oriented environment
Flexibility to adapt to changing priorities and customer demands

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
November 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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