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Robert Half Logo Robert Half · Customer Service

Customer Experience Specialist

United States, Collierville · Job Posted June 10, 2026
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Job Description

We are seeking a detail-oriented and professional Customer Service Representative (CSR) to join a growing sales and service team within a well-established manufacturing and distribution organization. This role is responsible for delivering exceptional customer support through order processing, pricing and availability inquiries, shipment tracking, and issue resolution. The CSR will collaborate closely with sales, operations, and distribution teams to ensure a seamless customer experience throughout the order fulfillment process. The ideal candidate thrives in a fast-paced environment, can manage a high volume of customer interactions across multiple accounts, and maintains a positive, solutions-focused approach.

Job Responsibility

  • Communicate clearly and professionally with customers via phone and email
  • Utilize multiple systems and technology platforms to efficiently address customer needs
  • Respond to inquiries regarding products, pricing, order status, and availability
  • Partner with internal teams to support customer requirements and resolve issues
  • Process and validate customer orders accurately and efficiently
  • Coordinate order routing and fulfillment according to established procedures
  • Manage assigned customer accounts while maintaining high service standards
  • Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner
  • Adhere to departmental policies, procedures, and performance expectations

Requirements

  • 1–3 years of customer service, order management, sales support, or related experience
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical, organizational, and problem-solving abilities
  • Proven ability to manage multiple priorities while maintaining attention to detail
  • Dependable with a strong work ethic and commitment to customer satisfaction
  • Ability to work independently and collaboratively within a team environment
  • Customer-focused mindset with a process-oriented approach
  • Experience with ERP systems and order management platforms is a plus
  • Bachelor's degree preferred
  • Prior experience in Account and Order Management preferred
  • Working knowledge of CRM platforms and confidence using multiple computer programs throughout the day
  • Ability to manage billing-related questions and explain account information in a clear and detail-focused manner
  • Experience assisting customers with benefit-related functions or similar service-based inquiries
  • Strong verbal communication skills and the ability to remain calm and helpful in fast-paced situations
  • Excellent organizational skills with careful attention to detail when documenting customer interactions
  • Ability to learn new systems quickly and adapt to changing processes and business needs

Nice to have

  • Experience with ERP systems and order management platforms
  • Bachelor's degree
  • Prior experience in Account and Order Management
  • Working knowledge of CRM platforms
  • Experience assisting customers with benefit-related functions or similar service-based inquiries
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