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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Experience Specialist to join a mission-driven non-profit organization serving a local community. This contract opportunity with permanent potential is ideal for someone who brings empathy, strong attention to detail, and strong communication skills to every client interaction. In this role, you will support individuals seeking guidance, connect them with appropriate services, and help ensure each interaction is handled accurately and respectfully. The position offers the chance to contribute to meaningful community impact while building experience in a collaborative, service-focused environment.

Job Responsibility:

  • Handle incoming calls and messages from individuals seeking support, information, or service referrals, and provide clear, compassionate assistance based on their needs
  • Record client conversations, service requests, and outcomes in online systems with a high level of accuracy and timeliness
  • Stay informed about organizational programs, community resources, and eligibility guidelines in order to direct clients appropriately
  • Work closely with colleagues and partner teams to resolve concerns and ensure clients receive coordinated support
  • Deliver attentive, courteous service across phone and digital communication channels while maintaining confidentiality and respect
  • Use call center and customer management platforms to track activity, manage case details, and support efficient follow-up
  • Assist with questions related to benefits, billing, or general program information by identifying the best available solution or escalation path

Requirements:

  • At least 1 year of experience in a call center, customer support, or high-volume client service environment
  • Additional education beyond high school or an associate degree is preferred
  • equivalent practical experience will also be considered
  • Strong verbal and written communication skills with the ability to interact effectively with diverse populations
  • Proficiency with web-based applications, CRM systems, chat tools, and Microsoft Office programs including Word, Excel, and PowerPoint
  • Experience handling inbound calls, documenting interactions, and navigating multiple computer systems at the same time
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is preferred
  • Bilingual fluency in Spanish and English is strongly preferred
  • Familiarity with platforms or tools such as Avaya CMS, Epic software, billing or benefits functions, or similar service-related systems is a plus

Nice to have:

  • Additional education beyond high school or an associate degree is preferred
  • equivalent practical experience will also be considered
  • Background in non-profit services, public health, social work, psychology, sociology, criminology, or a related field is preferred
  • Bilingual fluency in Spanish and English is strongly preferred
  • Familiarity with platforms or tools such as Avaya CMS, Epic software, billing or benefits functions, or similar service-related systems is a plus
What we offer:
  • medical, vision, dental, life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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