Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Richardson

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Customer Experience Specialist to join our team in Richardson, Texas. In this Contract-to-permanent role, you will play a vital part in ensuring customer satisfaction by managing inquiries, processing orders, and maintaining strong relationships with customers and internal teams. This position offers an opportunity to collaborate with various departments while providing exceptional support to both customers and new staff.

Job Responsibility:

Provide detailed information about products, pricing, availability, and order tracking to customers
Build and maintain strong relationships with key accounts, ensuring timely shipments and clear communication
Address and resolve customer inquiries, complaints, and order issues, ensuring a positive customer experience
Assist customers in navigating and utilizing the company website for their needs
Process orders received through various channels such as ePic, email, or fax, ensuring accuracy and efficiency
Monitor order activity, identify potential delivery issues, and proactively communicate updates to relevant parties
Expedite order deliveries as necessary and perform backend order maintenance for seamless processing
Stay up-to-date on company products and procedures through continuous training and development
Provide guidance and support to new team members, fostering a collaborative and productive work environment
Participate in special projects and initiatives aimed at improving service levels and operational efficiency

Requirements:

Associate degree or equivalent certification preferred
Minimum of 3-5 years of experience in a customer support or similar role
Proficiency in handling purchase orders and delivering exceptional customer service
Strong problem-solving skills with the ability to resolve issues effectively
Excellent communication skills, both verbal and written
Ability to navigate and utilize web tools and systems for order management
Demonstrated commitment to workplace safety and adherence to safety protocols
Proven ability to work collaboratively and uphold company values such as humility, hunger, and continuous improvement

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
July 12, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist