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Customer Experience Specialist

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Robert Half

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Location:
United States , Oakland

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Serve as a primary point of contact for customer questions and concerns. Resolve service issues promptly and professionally. Monitor customer feedback and identify opportunities to improve satisfaction. Collaborate with internal teams to enhance the customer experience. Document interactions and maintain accurate customer records. Support retention efforts through proactive communication and follow-up.

Job Responsibility:

  • Serve as a primary point of contact for customer questions and concerns
  • Resolve service issues promptly and professionally
  • Monitor customer feedback and identify opportunities to improve satisfaction
  • Collaborate with internal teams to enhance the customer experience
  • Document interactions and maintain accurate customer records
  • Support retention efforts through proactive communication and follow-up

Requirements:

  • 1+ years of customer service, customer experience, or support experience
  • Strong problem-solving and conflict-resolution abilities
  • Excellent verbal and written communication skills
  • Ability to work effectively in a team-oriented environment
  • Experience with CRM systems preferred

Additional Information:

Job Posted:
May 11, 2026

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