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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Customer Experience Specialist to support individuals seeking guidance and services through a mission-driven non-profit organization in San Diego, California. This contract opportunity with potential for a long-term role is ideal for someone who thrives in a fast-paced call center setting and values meaningful, community-focused work. In this role, you will serve as a key point of contact, helping callers access information, resources, and next steps while delivering thoughtful and attentive service.

Job Responsibility:

  • Handle incoming calls and respond to questions with clear, helpful guidance tailored to each caller’s needs
  • Record conversations, outcomes, and follow-up details accurately in web-based platforms and customer management systems
  • Connect individuals with appropriate programs, community resources, or internal support services based on their circumstances
  • Work closely with colleagues across departments to resolve concerns and ensure timely assistance for clients
  • Maintain current knowledge of organizational services, eligibility details, and available support options
  • Provide a high level of care, courtesy, and empathy in every phone and written interaction
  • Use call center and customer service tools effectively, including CRM platforms and communication systems, to manage daily tasks
  • Support service-related inquiries such as benefits, billing, and general account questions as needed

Requirements:

  • At least 1 year of experience in a call center, customer support, or similar service-focused environment
  • Associate’s degree preferred, or a combination of post-secondary education and relevant experience
  • Strong verbal and written communication skills with the ability to interact effectively and compassionately
  • Proficiency with web-based applications, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint
  • Experience working with customer service or contact center systems such as CRM tools and inbound call platforms is preferred
  • Background in public health, social services, psychology, sociology, criminology, or a related field is a plus
  • Bilingual fluency in Spanish and English is strongly preferred

Nice to have:

  • Background in public health, social services, psychology, sociology, criminology, or a related field
  • Bilingual fluency in Spanish and English
What we offer:
  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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