CrawlJobs Logo
P
Phase 3 Marketing and Communications · Customer Service

Customer Experience Specialist

United States, Atlanta · Job Posted April 27, 2026
Apply Position
Job Link Share

Job Description

Our Customer Experience Specialist position is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.

Job Responsibility

  • Customer service, order entry, forecasting, quoting, and reporting
  • Achieving customer satisfaction by efficiently managing requests for pricing/estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production
  • Primary point of contact for the work they manage and responsible for reporting, problem solving, quoting, and paperwork required
  • Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities
  • Relationship building skills and be comfortable working directly with clients
  • Provide client consultation, pricing, ongoing account maintenance, and have expert knowledge of all Phase 3 products

Requirements

  • Bachelor’s degree preferred
  • A minimum of 2 years account management/customer service experience required
  • Must work well in a very fast-paced, deadline-oriented environment
  • have strong organizational and problem-solving skills
  • good attention to detail
  • be able to communicate effectively and work well with others in a team environment
  • Working knowledge of a PC and Microsoft Office software
  • Expert relationship building skills
  • Detail oriented
  • Expert organizational skills
  • Project management, event management, or prior administrative skills preferred

Nice to have

  • Bachelor’s degree
  • Project management, event management, or prior administrative skills
Phase 3 Marketing and Communications - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Experience Specialist

8 matching positions

New

Customer Experience Specialist

Location
Location
Tanzania, United Republic of , Dar Es Salaam
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor Degree in Business Administration or any other related field
  • 2 years of experience in Customer Experience or Business Analysis or Programme Management
  • Matric + additional relevant programs/certificates is advantageous
  • Strong Analytical skills – able to assess data, reports, insights and existing processes, identify negative experience root causes or paint points
  • recommend /develop creative and innovative customer centric solutions with an international context
  • Process-Oriented – solid understanding of key cross-functional processes touching customers
  • able to spot optimization opportunities
  • Commercially astute – solid understanding of the market, competitor, & customer
  • Knowledge of Vodacom products and services and their value to customers as well as what competitors are offering in comparison
  • Stakeholder management – Ability to work and influence cross functional and external stakeholders for development and delivery of results towards an ‘ideal Customer Experience Journey’
Job Responsibility
Job Responsibility
  • Gain an understanding of customer requirements through the review of As-Is Experiences within the assigned product/service/channel portfolio
  • quantitative and qualitative insights on existing products/services/ channel
  • proactive participation in the Go To Market (GTM) process
  • Design and implement improved To-Be experiences which are not limited to existing but are also applicable to new products/services/channels
  • appropriate experience KPI measurements for a particular product/service/channel
  • appropriate toolkits/processes for the frontline support
  • Build effective professional relationships with business partners across CBU, VBU, MPESA and Channels
  • Managing expectations and priorities whilst maintaining delivery commitments towards experience reviews, improvements and continuous monitoring
  • Fulltime
Read More
Arrow Right
New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a team in New Hampsh...
Location
Location
United States , Nashua
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Prior experience in customer service, customer support, or a similar client-facing role
  • Ability to handle a high volume of inbound calls while maintaining professionalism and accuracy
  • Experience using CRM platforms or other systems to track customer interactions and account activity
  • Working knowledge of order processing, billing support, and backorder management
  • Strong communication skills with the ability to assist customers clearly and effectively
  • Solid organizational skills and attention to detail in administrative and data-entry tasks
  • Ability to manage multiple priorities in a fast-paced environment while maintaining service quality
Job Responsibility
Job Responsibility
  • Respond to incoming customer calls in a courteous and timely manner while resolving questions, concerns, and service requests
  • Enter and manage orders submitted through the business-to-business channel, ensuring details are complete and processed accurately
  • Document customer communications and updates in the company’s CRM and related systems to maintain clear account histories
  • Support customers by researching issues, coordinating next steps, and providing helpful solutions that align with service expectations
  • Complete administrative and back-office tasks that help keep daily customer service operations running smoothly
  • Monitor customer accounts, identify items requiring follow-up, and take appropriate action to address outstanding needs
  • Perform billing-related activities, review account charges, and help manage order backlogs and backordered items
  • Maintain accurate customer records by updating account details, order information, and interaction notes as changes occur
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support members and custo...
Location
Location
United States , Honolulu
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or equivalent required
  • At least 1 year of experience in customer service, clerical support, sales, or a related role
  • Ability to answer phones and provide excellent customer service
  • Previous success in a high-volume call center or fast-paced service environment is preferred
  • Working knowledge of Microsoft Office and other basic office applications, including word processing and spreadsheets
  • Ability to manage multiple priorities with strong attention to detail and consistent accuracy
  • Strong verbal and written communication skills with the ability to interact effectively with customers, staff, and external partners
  • Experience handling sensitive information with professionalism and confidentiality while following applicable regulations
Job Responsibility
Job Responsibility
  • Assist customers through inbound and outbound calls, email, written correspondence, and walk-in interactions while delivering timely, attentive support
  • Provide clear guidance on eligibility, benefits, and claim status, helping customers understand available coverage and next steps
  • Resolve service issues thoroughly by researching concerns, documenting outcomes, and following through until completion
  • Coordinate benefit information with other insurance carriers to support accurate coverage determination and claim handling
  • Enter claim-related data and support straightforward claim review and adjudication activities up to Level 2 as needed
  • Serve as backup support for claims processing functions during periods of high volume or team coverage needs
  • Complete routine administrative work, maintain organized records, and follow established documentation standards and procedures
  • Contribute to special assignments and additional operational tasks that support customer service and claims team objectives
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a fast-moving servic...
Location
Location
United States , Caledonia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in customer service, call center support, or a similar customer-facing position.
  • Proven ability to manage multiple tasks at once in a fast-paced, high-call-volume environment.
  • Strong verbal and written English communication skills
  • bilingual ability is an advantage.
  • Comfortable working across multiple browser windows, email platforms, and customer service systems.
  • Experience with scheduling or service management software, with ServiceTitan experience strongly preferred.
  • Dependable attendance, punctuality, and a consistent record of reliability in previous roles.
  • Ability to learn new processes quickly, accept coaching, and apply feedback effectively.
  • Background supporting HVAC, construction, trades, or related service-based industries is preferred.
Job Responsibility
Job Responsibility
  • Coordinate incoming customer requests by phone and email, providing courteous and attentive support throughout each interaction.
  • Arrange service and project appointments using scheduling platforms such as ServiceTitan while ensuring calendar accuracy.
  • Track new inquiries and update customer records, follow-up details, and service notes in the appropriate systems.
  • Work closely with dispatch, field personnel, and team members handling calls to maintain efficient coverage and timely response times.
  • Manage a high volume of customer communication while prioritizing urgent needs and maintaining attention to detail.
  • Support daily office operations by following established service workflows and ensuring customer requests move forward promptly.
  • Communicate clearly with customers regarding appointment timing, next steps, and any required updates.
  • Maintain organized documentation of conversations, scheduling activity, and outstanding items requiring follow-up.
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a busy service-drive...
Location
Location
United States , Caledonia
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 2 years of experience in customer service, call center support, or a similar customer-facing role
  • Ability to manage multiple tasks at once while working across several browser windows and systems
  • Strong written and verbal English communication skills with a detail-oriented and courteous approach
  • Previous experience with email correspondence and customer follow-up in a fast-paced business setting
  • Comfort working in a high-call-volume environment while maintaining accuracy and responsiveness
  • Experience with scheduling or service management software
  • ServiceTitan experience is strongly preferred
  • Background supporting HVAC, construction, trades, or other field service operations is highly valued
  • Dependable attendance, a coachable attitude, and the ability to learn established processes quickly
Job Responsibility
Job Responsibility
  • Manage a high volume of incoming customer calls and respond with professionalism, accuracy, and a service-focused approach
  • Arrange service and project appointments through ServiceTitan while ensuring scheduling details are complete and accurate
  • Track new inquiries and customer requests, following established procedures to move each item through the proper workflow
  • Partner closely with dispatch, field personnel, and other team members to maintain coverage and support efficient daily operations
  • Record customer conversations, appointment updates, and follow-up activities in the appropriate system with strong attention to detail
  • Provide timely updates to customers through phone and email correspondence to keep communication clear and consistent
  • Assist with coordinating service-related needs in an HVAC and construction-oriented environment where priorities may shift quickly
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • enrollment in company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Customer Experience Specialist

We are seeking a detail-oriented and professional Customer Service Representativ...
Location
Location
United States , Collierville
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of customer service, order management, sales support, or related experience
  • Excellent verbal, written, and interpersonal communication skills
  • Strong analytical, organizational, and problem-solving abilities
  • Proven ability to manage multiple priorities while maintaining attention to detail
  • Dependable with a strong work ethic and commitment to customer satisfaction
  • Ability to work independently and collaboratively within a team environment
  • Customer-focused mindset with a process-oriented approach
  • Experience with ERP systems and order management platforms is a plus
  • Bachelor's degree preferred
  • Prior experience in Account and Order Management preferred
Job Responsibility
Job Responsibility
  • Communicate clearly and professionally with customers via phone and email
  • Utilize multiple systems and technology platforms to efficiently address customer needs
  • Respond to inquiries regarding products, pricing, order status, and availability
  • Partner with internal teams to support customer requirements and resolve issues
  • Process and validate customer orders accurately and efficiently
  • Coordinate order routing and fulfillment according to established procedures
  • Manage assigned customer accounts while maintaining high service standards
  • Investigate and resolve customer concerns, discrepancies, and service-related issues in a timely manner
  • Adhere to departmental policies, procedures, and performance expectations
Read More
Arrow Right
New

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support day-to-day custom...
Location
Location
United States , Arlington
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience handling customer service or customer experience responsibilities in a detail-focused setting
  • Ability to manage email correspondence with accuracy, courtesy, and attention to detail
  • Proficiency with order entry processes and maintaining precise transactional records
  • Working knowledge of SAP or a comparable enterprise system used for order and customer data management
  • Comfort navigating multiple browser windows and web-based applications throughout the workday
  • Familiarity with purchase orders and related administrative support tasks
  • Strong organizational skills and the ability to balance multiple priorities in a fast-paced environment
Job Responsibility
Job Responsibility
  • Respond to customer inquiries through email and provide clear, thorough updates on requests and order status
  • Enter customer orders accurately into internal systems while verifying details for completeness and correctness
  • Create, review, and manage purchase order information to support efficient transaction processing
  • Use SAP and browser-based tools to access records, update account information, and track order activity
  • Coordinate across systems and communication channels to resolve issues and support a positive customer experience
  • Maintain organized documentation of customer interactions, order changes, and follow-up actions
  • Monitor assigned tasks closely to ensure deadlines are met and service expectations are maintained
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Customer Experience Specialist

Location
Location
United States , Richardson
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 year college degree, certificate, or equivalent combination of education and relevant experience
  • 3-5 years of experience in a customer support, customer service, or order management environment
  • Hands-on experience working with purchase orders and customer order processing
  • Strong customer service skills with the ability to handle inquiries, complaints, and follow-up activities professionally
  • Ability to communicate effectively with customers, sales teams, and internal departments across multiple channels
  • Strong attention to detail and organizational skills for managing order accuracy, updates, and issue resolution
  • Comfortable learning product information, internal procedures, and web-based tools to support customers effectively
Job Responsibility
Job Responsibility
  • Respond to customer questions related to product availability, pricing details, order progress, and suitable product options while providing timely and accurate information
  • Build strong working relationships with customer accounts and sales partners to support satisfaction, clear communication, and dependable service
  • Process incoming orders through approved channels and verify order details to promote efficient and accurate fulfillment
  • Monitor open orders, identify potential delays or issues, and communicate updates promptly to customers and internal teams
  • Investigate customer concerns and service requests, coordinate with cross-functional partners, and drive issues through to resolution
  • Assist customers with navigating online tools and resources so they can more easily access information and complete routine tasks
  • Maintain up-to-date knowledge of company products, procedures, and service practices through training and ongoing learning
  • Provide day-to-day guidance to newer team members and help document processes that support consistent service delivery
  • Support priority accounts and special assignments as needed while contributing ideas that improve workflow and customer experience
  • Follow safety expectations, established procedures, and performance standards in daily work activities
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
Read More
Arrow Right