Customer Experience Specialist, Robert Half

Robert Half

Location:
United States, Akron

Category:
Customer Service

Contract Type:
Employment contract, Contract work

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Client Experience Associate is a critical role responsible for delivering exceptional, real-time support to Old Republic’s clients by resolving inquiries efficiently and ensuring client satisfaction. This position requires a detail orientated individual who can manage communications effectively across various channels while adhering to service level agreements.

Job Responsibility:

Serve as the primary point of contact for client inquiries via email, phone, and shared communication tools
Monitor and manage shared email folders, responding promptly to inquiries and collaborating with other operational units for resolution
Track and document client inquiries using standardized codes and notations within internal systems to report on inquiry trends
Handle operational functions such as order entry, scheduling requests, file cancellations, CPL submissions, and transactional certificates
Manage a task queue to ensure timely inquiry resolutions, meeting or exceeding SLAs and established turn times
Proactively review reports for scorecarding, service level checks, and client communications
Maintain consistent attendance, including participating in mandatory compliance training sessions and after-hours company events when required
Communicate professionally and collaborate effectively with management, colleagues, vendors, and clients through various mediums (in-person, email, phone, video conferencing)
Uphold company policies and demonstrate responsiveness, flexibility, and professionalism in all interactions
Perform other duties and responsibilities as assigned

Requirements:

Minimum of 2 years of experience in a call center or customer service environment
Proficiency in navigating multiple web browsers and online tools
Strong skills in email correspondence and written communication
Demonstrated ability to handle customer inquiries and resolve issues effectively
Passion for delivering exceptional customer experiences
Ability to work independently and adapt to remote or hybrid work settings
Familiarity with customer success principles and practices
Excellent organizational and multitasking abilities

Nice to have:

Knowledge of pertinent operational processes and regulatory requirements
Proficiency in task management systems, communication channels, and relevant technologies

What we offer:

Competitive compensation
Benefits such as medical, vision, dental, and life and disability insurance
Access to free online training
Eligibility to enroll in the company 401(k) plan

Additional Information:

Job Posted:
September 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

View All Jobs In This Company

Job Link Share:

Customer Experience Specialist