Customer Experience Specialist Jobs

CloserStill Media

Location:
Singapore, Singapore

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Singapore Office of CloserStill Media (CSM) is seeking a proactive and customer-focused professional to serve as the primary liaison for our customers following contract confirmation. In this role, you will coordinate customer needs across Marketing, Operations, and Finance teams, ensuring a seamless experience throughout their engagement with our events. This position requires excellent organisational skills, attention to detail and a strong commitment to client success and engagement.

Job Responsibility:

Serve as the main point of contact for customers
Positively influence the customer journey by delivering a consistent and effortless experience to clients from point of sale through to post-event communications
Responsible for onboarding customers to our digital platforms, monitoring their activity and progress, whilst ensuring they meet all key deadlines and requirements
Manage the onboarding of sponsors and exhibitors, verifying data accuracy across CRM and digital platforms while tracking and reporting key metrics
Develop and manage exhibitor communications via a multi-channel approach including EDMs, event app, WhatsApp and WeChat
Oversee the shared inbox, handling enquiries efficiently, ensuring all actions are tracked for full team visibility
Create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars
Oversee the VIP Nomination Programme, including the review of submissions, communications, and coordination with internal teams
Deliver 1:1 client support through calls, ensuring a positive and professional experience
Manage and securely share data in compliance with GDPR and PDPA guidelines, ensuring accuracy and diligence
Collaborate effectively with colleagues to deliver projects and proactively assist with outstanding tasks
Support exhibitors during live and virtual events to ensure a successful event experience

Requirements:

1-2 years in a corporate customer-facing role with administrative experience
Fluency in English and Mandarin Chinese (professional written and spoken skills)
Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently
Excellent interpersonal and communication skills, with a customer-focused mindset
Strong team player with the ability to work collaboratively with cross-functional teams
Comfortable to work in a fast-paced environment and handle multiple tasks simultaneously
Detail-oriented with a problem-solving attitude
Demonstrated desire for continuous learning and improvement
Willing to adopt new digital platforms

Nice to have:

BA/BS
Experience working in large-scale events & exhibitions either B2B or B2C

Additional Information:

Job Posted:
December 07, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Specialist