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Customer Experience Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a compassionate Customer Experience Specialist to support a mission-driven non-profit organization serving the local community. This contract-to-permanent opportunity is ideal for someone who enjoys helping people, communicating clearly, and connecting individuals with the services they need. In this role, you will serve as a key point of contact for incoming inquiries while delivering thoughtful, accurate, and respectful support in a fast-paced call center environment.

Job Responsibility:

  • Handle incoming calls and inquiries, assess each situation carefully, and provide accurate guidance, service information, or appropriate referrals
  • Record client conversations and case details promptly in web-based platforms to maintain complete and accurate documentation
  • Stay informed on current programs, community resources, and service options so callers receive timely and relevant support
  • Work closely with colleagues and internal departments to coordinate responses and help resolve client needs efficiently
  • Deliver attentive, empathetic service across phone and digital communication channels while maintaining high quality standards
  • Use customer relationship management and call center systems to manage interactions, update records, and track follow-up activities
  • Support questions related to benefits, billing, or general service access by identifying next steps and escalating issues when needed

Requirements:

  • At least 1 year of experience in a call center, customer support, or high-volume service environment
  • Additional education beyond high school or an associate degree is preferred
  • equivalent practical experience will also be considered
  • Strong verbal and written communication skills with the ability to interact professionally and compassionately with diverse populations
  • Proficiency using web-based applications, CRM tools, chat platforms, and Microsoft Word, Excel, and PowerPoint
  • Experience handling inbound calls, documenting interactions, and navigating multiple computer systems at once
  • Background exposure to non-profit services, public health, social work, psychology, sociology, criminology, or related fields is preferred
  • Bilingual fluency in Spanish and English is strongly preferred
  • Familiarity with tools such as Avaya CMS, Epic software, ADP-related platforms, or similar business systems is a plus

Nice to have:

  • Background exposure to non-profit services, public health, social work, psychology, sociology, criminology, or related fields is preferred
  • Bilingual fluency in Spanish and English is strongly preferred
  • Familiarity with tools such as Avaya CMS, Epic software, ADP-related platforms, or similar business systems is a plus
What we offer:
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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