Customer experience specialist with German, Randstad

Randstad

Location:
Poland, Kraków

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Are you a people person with a passion for providing exceptional service? Do you enjoy working in an international environment where you can make a real difference every day? If so, this opportunity might be the perfect match for you! We are currently looking for a Customer Experience Specialist with German to join our Client's team and support our members across the EMEA region. This is your chance to become part of a globally recognized brand that promotes well-being, positive lifestyle choices, and personal growth.

Job Responsibility:

deliver a top-tier customer experience with a strong focus on customer centricity
respond to Member inquiries via email and phone in a professional and timely manner
provide accurate information and support in the following areas: order handling – checking order status, delivery delays, and missing shipments
marketing campaigns – explaining current promotions, point balances, and loyalty levels
technical support – assisting with password/PIN reset
data updates – processing basic changes such as email address or job title updates, and forwarding complex cases to appropriate departments
maintain and update Member records in line with data accuracy standards
ensure adherence to service and business KPIs
act as a brand ambassador, reflecting the company’s values and EMEA objectives

Requirements:

German language proficiency (min. B2/C1)
good command of English (min. B2)
outgoing personality with a positive, proactive attitude
ability to coach, educate, and positively influence others
fast learner, open to change, with a growth mindset
self-motivated with excellent organizational and time management skills
strong written and verbal communication skills
excellent interpersonal skills and a collaborative spirit

What we offer:

Luxmed VIP medical package sponsored by the company
MyBenefit System (cafeteria or Multisport card)
life and health insurance
15 hours of paid wellness leave annually
hybrid working model: 3 days in the office, 2 days remote (after onboarding period)
annual bonus + Easter, Christmas & vacation bonuses
personal development opportunities, including full access to LinkedIn Learning
free access to company products in the office kitchen
free parking spaces (first come, first served via internal app)
family-friendly events (Santa Claus Day, Children’s Day, and more)
a chance to shape our workplace through Continuous Improvement (CI) programs

Additional Information:

Job Posted:
June 04, 2025

Expiration:
June 24, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer experience specialist with German

Randstad

Location:Poland, Kraków

Category:Customer Service

Contract Type:Employment contract