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CloserStill Media Logo CloserStill Media · Customer Service

Customer Experience Specialist, China Market

Singapore, Singapore Employment contract 3000.00 - 3500.00 SGD / Month · Job Posted June 29, 2026
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Job Description

The Singapore Office of CloserStill Media (CSM) is seeking a proactive and customer-focused professional to serve as the primary liaison for our Chinese customers following contract confirmation. In this role, you will coordinate customer needs across Marketing, Operations, and Finance teams, ensuring a seamless experience throughout their engagement with our events. This position requires excellent organisational skills, attention to detail and a strong commitment to customer satisfaction. If you are passionate about delivering exceptional customer experiences and thrive in a dynamic environment, we would love to hear from you! This role offers a unique opportunity to be the bridge between our Chinese customers and internal teams, ensuring their event participation is seamless

Job Responsibility

  • Act as the main point of contact for Chinese customers, post-confirmation of contract, coordinating their needs with Marketing, Operations and Finance teams
  • Guide customers through the registration process on Swapcard, TechWeek app primarily for exhibitors, key visitors, and Chinese VIPs
  • Assist customers with the use of WeChat for event-related communications
  • manage and operate the designated China WeChat account
  • Support customers in completing application forms and requests for event-related services, including furniture, AV equipment, logistics, and other requirements
  • Collaborate closely with customers during their integration into the Ezone platform and other event digital tools
  • Build and improve cross-team relationships through improving processes, workflows, and alignment to ensure we have the best tools, offerings, educational resources to support our customers
  • Anticipate customer needs and proactively resolve issues to enhance customer satisfaction
  • Manage customer status communications internally to highlight successes and potential problems before they escalate
  • Facilitate interaction and workflow between project team members (Sales, Marketing, Operations, Finance) to ensure deliverables and metrics are delivered on time
  • Provide professional-level Mandarin communication (both written and spoken) to ensure clear, culturally appropriate, and efficient interactions
  • Maintain accurate records of customer interactions and requests to facilitate smooth internal coordination
  • Travel on-site to shows to ensure our exhibitors (the customers) are having a successful show and to be a resource to help solve any problems that arise

Requirements

  • Fluency in Mandarin Chinese (professional written and spoken skills) and proficiency in English
  • Familiarity with WeChat as a business communication tool
  • Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently
  • Excellent interpersonal and communication skills, with a customer-focused mindset
  • Ability to work collaboratively with cross-functional teams
  • Detail-oriented with a problem-solving attitude

Nice to have

  • Previous experience in event coordination, customer services, or account management in a B2B environment
  • Understanding of the Chinese market and business culture
  • Experience supporting international events or exhibitions
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