Customer Experience Specialist and Technical Solutions Job at Randstad (Saint-Laurent)

Inside Sales and Technical Solutions Specialist Industrial B2B

Randstad is now looking for an Inside Sales & Technical Solutions Specialist (In...

Location

Canada , Parksville

Salary:

55000.00 CAD / Year

Randstad

Expiration Date

August 03, 2026

Requirements

2+ years of experience in Industrial Sales or Fluid Power components is highly preferred
Strong computer literacy (MS Office)
SAP experience is a massive asset
Self-motivated, high-energy, and genuinely care about customer satisfaction
Exceptional communication, a sharp analytical mind for problem-solving, and the ability to multitask seamlessly in a fast-paced branch office

Job Responsibility

Engage in full-cycle inside sales, from managing inbound branch, phone, and email inquiries to proactively prospecting new B2B clients
Deep-dive into customer needs to source and provide the exact mechanical/fluid power components required to keep their operations running
Work closely with the Outside Sales team to support major accounts and maximize territory growth
Ensure seamless, accurate order processing utilizing the company’s internal system (SAP)
May occasionally get your hands dirty with light mechanical or shop duties as needed

What we offer

3 Weeks vacation
RRSP Matching
Monday to Friday 8-5pm
Strong base compensation plus performance-based bonus opportunities and an RRSP company match program
Full Dental Care, Vision Care, and comprehensive health coverage
Generous Paid Vacation time, sick days, and Designated Paid Holidays
Tuition reimbursement and continuous in-house training
A collaborative branch environment that welcomes fresh ideas, backed by company-supported community and volunteer initiatives

Fulltime

Inside Sales and Technical Solutions Specialist Industrial B2B

Our client, a premier, coast-to-coast industrial distributor, is looking for an ...

Location

Canada , Parksville

Salary:

55000.00 - 60000.00 CAD / Year

Randstad

Expiration Date

July 14, 2026

Requirements

2+ years of experience in Industrial Sales or Fluid Power components is highly preferred
Strong computer literacy (MS Office)
SAP experience is a massive asset
Self-motivated, high-energy, and genuinely care about customer satisfaction
Exceptional communication, a sharp analytical mind for problem-solving, and the ability to multitask seamlessly in a fast-paced branch office

Job Responsibility

Engage in full-cycle inside sales, from managing inbound branch, phone, and email inquiries to proactively prospecting new B2B clients
Deep-dive into customer needs to source and provide the exact mechanical/fluid power components required to keep their operations running
Work closely with the Outside Sales team to support major accounts and maximize territory growth
Ensure seamless, accurate order processing utilizing the company's internal system (SAP)
Note: This is a dynamic branch environment—you may occasionally get your hands dirty with light mechanical or shop duties as needed

What we offer

Strong base compensation plus performance-based bonus opportunities and an RRSP company match program
Full Dental Care, Vision Care, and comprehensive health coverage
Generous Paid Vacation time, sick days, and Designated Paid Holidays
Tuition reimbursement and continuous in-house training
A collaborative branch environment that welcomes fresh ideas, backed by company-supported community and volunteer initiatives

Fulltime

Technical Customer Experience Specialist

As a Technical Support Specialist at Crunchbase, you will be instrumental in sup...

Location

United States

Salary:

118592.00 - 139520.00 USD / Year

Spectra Infosystems Inc

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business, Marketing, Communications, Information Technology, or a related field preferred
Minimum of 3 years in a technical support, developer support, or customer-facing technical role
Experience in SaaS or startup environments is a plus
Proven experience managing mid to high ticket volume
In-depth understanding and quick adaptability in Crunchbase products, CX systems, and Zendesk
Proficiency with SQL, Python, and a working knowledge of REST APIs
Ability to investigate, troubleshoot and resolve technical issues independently
Demonstrated curiosity and comfort using AI tools to enhance productivity and creativity
Ability to identify when and how to use AI responsibly while maintaining data privacy and accuracy

Job Responsibility

Apply deep product and technical knowledge to diagnose complex customer issues
Be a subject-matter expert on Crunchbase API products and systems to provide technical support
Handle customer inquiries with professionalism, accuracy, efficiency, and empathy through Zendesk or email
Leverage AI tools and insights to streamline customer experience workflows
Identify recurring customer issues, contributing to systematic solutions for effective scaling
Engage in project-based initiatives to improve overall customer experience and operational efficiency
Create and maintain detailed internal and external-facing documentation for products and services
Collaborate across departments to relay customer feedback and insights

What we offer

Competitive compensation and equity
Remote-first flexibility
Comprehensive health benefits for you and your family
Continuous learning support through generous reimbursement for professional development
401(k) and Roth plans with an annual financial adviser check-in
Wellness resources including a monthly stipend
Work-from-home enablement — internet stipend and home office setup allowance
Charitable giving match through our Town Hall awards and community impact initiatives

Fulltime

Associate Customer Experience Technical Services Systems Integration Specialist

The Associate Customer experience Technical Services (TS) Systems Integration Sp...

Location

Singapore , Singapore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Bachelor's degree or equivalent in Information Technology or Computing or related field
Relevant technology certifications such as NICE - NICE Engage NCSE (Support)
NICE Engage NCIE (Installation)
Sentinel Fundamentals
CXOne Basic Certification
CXOne Advanced Certification
CXOne ACD Administrator Certification
Avaya - Avaya Aura Core
Avaya Aura Contact Centre
Avaya IP Office

Job Responsibility

Learns the ability to start 'owning' portions of an installation, break/fix incidents, and problem management during project lifecycle
Functions jointly with the Implementation Engineering team to meet client requirements
Action less complex configurations and installations
Attend to less complex break/fix events during project lifecycle
Provides support and work alongside with Senior Associate/L2 and other senior support engineers
Performs any other related task as required

Fulltime

New

Technical Solution Management Specialist - AI Evaluation, Research, and Technical Architecture Func.

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

United States , Redmond

Salary:

97600.00 - 188400.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree AND 4+ years experience in technical program management, preferably in AI, machine learning, research, data science, technical architecture, or customer experience domains. OR equivalent experience.
2+ years of experience managing cross-functional and/or cross-team projects.

Job Responsibility

Define and communicate a future-state vision for AI evaluation, research quality, and technical architecture across the XIO AI Innovation Lab.
Develop and maintain technical blueprints for research, validation, evaluation, experimentation, and Test Kitchen-ready handoff capabilities.
Define and maintain related processes and playbooks for scaling pre 0-to-1 motions using the lab flow: Signal -> Research -> Validation -> Research Paper -> PoC Candidate -> Test Kitchen.
Influence technical roadmaps for consistent product evaluation frameworks and tooling.
Track best practices, Microsoft product updates, frontier AI research, and emerging AI trends to inform lab strategy and publication direction.
Ensure alignment of evaluation frameworks with business priorities and Responsible AI standards.
Build and scale multi-dimensional evaluation approaches for diverse lab-stage AI workloads, including chatbots, customer self-service agents, predictive models, and generative tools.
Develop automated testing frameworks, including synthetic scenario generation, adversarial stress-testing, and batch evaluation.
Implement lab-appropriate experimentation patterns, including offline evaluation, synthetic scenario testing, feature-flagged trials where appropriate, and monitoring plans for downstream PoC owners.
Partner with engineering, data science, and prototyping teams to integrate evaluation tools into prototype scaffolds, CI/CD pipelines where relevant, and Test Kitchen handoff plans.

Fulltime

Defined Contribution Customer Solutions Specialist

This role involves handling inbound calls and providing financial education on c...

Location

United States of America , Virtual

Salary:

50000.00 - 60000.00 USD / Year

Alight Solutions

Expiration Date

Until further notice

Requirements

Ability to acquire FINRA Series 6 within 6 months of hire
Demonstrate Defined Contribution or Qualified Plan experience
Experience in customer Service, and/or financial services
Possess analytical skills for problem solving and ability to troubleshoot basic technical problems
Be detail oriented with a high degree of accuracy and personal accountability
Able to work in high pressure environment with seasonality high volume
Utilize conceptual thinking to identify patterns, apply concepts and clarify complex information
Demonstrate sustained confidence and resilience during difficult interactions
Possess ability to ask relevant probing questions to better assess customer needs
Also, use data to persuade and influence customers to objectively guide them

Job Responsibility

Handling inbound calls and providing financial education
Answering complex questions, investment and payment options available to plan participants
Offering guidance on appropriate tools and services
Providing information and guidance around the effects of plan distributions, loans, investment choices and other specific plan rules
Working independently to troubleshoot and research issues, and develop solutions
Processing transactional support to plan participants
Focusing guidance on qualified and non-qualified retirement plan benefits

What we offer

Health, dental and vision coverages starting Day One
Wellbeing programs
Retirement plans with contribution matching
Generous time off
Parental leave
Continuing education
Career growth opportunities

Fulltime

Customer Experience Specialist - French

Are you a customer experience builder who enjoys simplifying complex solutions? ...

Location

Costa Rica , Heredia

Salary:

Not provided

ActiveCampaign

Expiration Date

Until further notice

Requirements

Fluent English, Spanish and French, speaking, reading comprehension, and writing skills
Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure
A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly
The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure
A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit
A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption
Prior experience in SaaS or Technical support is a plus
The ability to work night shifts and weekends

Job Responsibility

Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign
Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email
Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice
Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts
Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture
Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed
Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams
Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance
Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

Fulltime

Customer Experience Specialist - German

Are you a customer experience builder who enjoys simplifying complex solutions? ...

Location

Costa Rica , Heredia

Salary:

Not provided

ActiveCampaign

Expiration Date

Until further notice

Requirements

Fluent English, Spanish, and German (speaking, reading comprehension, and writing skills)
Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure
A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly
The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure
A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit
A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption
The ability to work night shifts and weekends

Job Responsibility

Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign
Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email
Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice
Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts
Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture
Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed
Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams
Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience

What we offer

Comprehensive Health & Wellness: Top-tier benefits package that includes medical and dental benefits paid 100% by ActiveCampaign for you and your dependents, complimentary access to telehealth services, and a free subscription to Calm
Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization
Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance
Total Rewards: In-office meal and transportation perks, home office stipend to cover at-home workspace expenses, and a four-week paid sabbatical with bonus after five years
Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support

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Customer Experience Specialist and Technical Solutions

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