Customer Experience Specialist – Dental Technical Support Job at PartnerHero

Customer Support Specialist – Healthcare / Dental

We’re looking for a Customer Support Specialist to provide frontline clinical an...

Location

United Kingdom

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Technical Support Specialist

We’re looking for a Technical Support Specialist to provide frontline clinical a...

Location

Mexico

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Technical Support Specialist

We’re looking for a Technical Support Specialist to provide frontline clinical a...

Location

Australia

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Gtm Marketing Manager

Our team is working with a leading medical device company supporting the dental ...

Location

United States , King of Prussia

Salary:

130000.00 - 150000.00 USD / Year

Daley and Associates

Expiration Date

Until further notice

Requirements

Bachelor's degree in Marketing, Business, Life Sciences, or related field
5+ years of experience in downstream, commercial, or field-focused marketing
Experience in medical device, dental, or regulated healthcare markets strongly preferred
Demonstrated success supporting sales teams and executing product launches
Strong project management and cross-functional leadership skills
Ability to translate complex clinical or technical concepts into compelling value propositions
Experience working with dealer or distributor sales models
Familiarity with CRM and marketing automation platforms
Experience supporting digital campaigns and analytics
Prior experience launching capital equipment, consumables, or software-enabled devices

Job Responsibility

Own downstream launch execution for new products, indications, and line extensions
Translate upstream strategy into clear positioning, messaging, and channel plans
Lead cross-functional launch readiness with Sales, Training, Regulatory, and Operations
Manage cross-functional projects from initiation through regulatory, legal, and marketing approval, ensuring milestones, reviews, and final approvals are completed on time
Ensure launch materials, training, and tools are delivered on time and with high quality
Develop and maintain sales tools, including presentations, brochures, demos, battle cards, objection handlers, and value calculators
Partner with Sales Leadership to identify gaps and opportunities in commercial readiness
Support national sales meetings, regional meetings, and distributor trainings
Manage and define requirements regarding strategic direction for customer-facing content
Partner with MarCom team to develop and produce materials aligned with objectives

Fulltime

New

Training & Implementation Specialist

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Turkey

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

3+ years of experience in dentistry and/or orthodontics or equivalent degree
Excellent understanding of the conceptual/consultative sales approach
Consultative, training and implementation experience
Ability to build and maintain partnerships with internal and external clients
High level of IT/computer science knowledge and a strong interest in new technologies
Ability to act diplomatically, demonstrate listening skills and empathy
Ability to influence and provoke changes in clients' way of thinking
Ability to prioritize tasks, organize and prioritize priorities
Proactive and proactive
Independent, enthusiastic, and curious

Job Responsibility

Onboard new customers and create custom workflows tailored to the needs of each office
Train new clinicians and dental teams to use the DentalMonitoring suite of solutions
Nurture existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
Build strong relationships with customers so they endorse the brand and continue to use and advocate for DentalMonitoring products
Act as a technical bridge between the customers and DentalMonitoring platform
Support and attend local trade shows
Work and communicate with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
Influence doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
Travel up to 60% to train and support in person office implementation

Fulltime

Implementation Specialist

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Portugal , Lisbon

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

5+ years of experience in dentistry and/or orthodontics or an equivalent degree
Excellent understanding of a consultative / solution-based sales approach
Consultative, training, and implementation experience
Ability to build and maintain strong partnerships with internal and external stakeholders
High level of IT and computer science knowledge, with a strong interest in new technologies
Ability to act diplomatically while demonstrating strong listening skills and empathy
Ability to influence clients and challenge existing ways of thinking
Ability to organize, prioritize, and manage multiple priorities effectively
Proactive and results-driven
Independent, enthusiastic, and curious

Job Responsibility

Onboarding new customers and creating custom workflows tailored to the needs of each office
Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products
Acting as a technical bridge between the customers and DentalMonitoring platform
Supporting and attending local trade shows
Working and communicating with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
Influencing doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
Traveling up to 60% to train and support in person office implementation

What we offer

Your ideas will be heard! Our culture promotes initiatives, ownership, and feedback
Everyone is committed to supporting your professional development because we understand that no one can know everything
We place significant importance on the quality of work-life balanc

Implementation Specialist

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Taiwan , New Taipei City

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

5+ years of experience in dentistry and/or orthodontics or an equivalent degree
Excellent understanding of a consultative / solution-based sales approach
Consultative, training, and implementation experience
Ability to build and maintain strong partnerships with internal and external stakeholders
High level of IT and computer science knowledge, with a strong interest in new technologies
Ability to act diplomatically while demonstrating strong listening skills and empathy
Ability to influence clients and challenge existing ways of thinking
Ability to organize, prioritize, and manage multiple priorities effectively
Proactive and results-driven
Independent, enthusiastic, and curious

Job Responsibility

Onboarding new customers and creating custom workflows tailored to the needs of each office
Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products
Acting as a technical bridge between the customers and DentalMonitoring platform
Supporting and attending local trade shows
Working and communicating with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
Influencing doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
Traveling up to 60% to train and support in person office implementation

What we offer

Your ideas will be heard! Our culture promotes initiatives, ownership, and feedback
Everyone is committed to supporting your professional development because we understand that no one can know everything
We place significant importance on the quality of work-life balance

New

Training & Implementation Specialist - Netherlands

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Netherlands

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

3+ years of experience in dentistry and/or orthodontics or equivalent degree
Excellent understanding of the conceptual/consultative sales approach
Consultative, training and implementation experience
Ability to build and maintain partnerships with internal and external clients
High level of IT/computer science knowledge computer science and a strong interest in new technologies
Ability to act diplomatically, demonstrate listening skills and empathy
Ability to influence and provoke changes in clients' way of thinking
Ability to prioritize tasks, organize and prioritize priorities
Proactive and proactive
Independent, enthusiastic, and curious

Job Responsibility

Onboard new customers and create custom workflows tailored to the needs of each office
Train new clinicians and dental teams to use the DentalMonitoring suite of solutions
Nurture existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
Build strong relationships with customers so they endorse the brand and continue to use and advocate for DentalMonitoring products
Act as a technical bridge between the customers and DentalMonitoring platform
Support and attend local trade shows
Work and communicate with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
Influence doctors and staff to adopt new protocols while alleviating any of the customers' hesitations to adopt a disruptive technology
Travel up to 60% to train and support in person office implementation

Fulltime

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Customer Experience Specialist – Dental Technical Support

Job Description

Job Responsibility

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