Customer Experience Specialist – Dental Technical Support Job at PartnerHero

Customer Support Specialist – Healthcare / Dental

We’re looking for a Customer Support Specialist to provide frontline clinical an...

Location

United Kingdom

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Technical Support Specialist

We’re looking for a Technical Support Specialist to provide frontline clinical a...

Location

Mexico

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Technical Support Specialist

We’re looking for a Technical Support Specialist to provide frontline clinical a...

Location

Australia

Salary:

Not provided

PartnerHero

Expiration Date

Until further notice

Requirements

1+ year experience in Customer Experience, Technical Support, or similar role
Experience supporting SaaS platforms or digital tools
Strong troubleshooting and problem-solving skills
Experience handling tickets and using CRM/helpdesk systems
Native or near-native CX communication skills (verbal and written)
Comfortable working with structured workflows and technical processes
Ability to assess urgency and escalate issues appropriately

Job Responsibility

Serve as frontline CX support for dental professionals via chat, email, and ticketing systems
Handle live customer inquiries with professionalism and empathy
Troubleshoot platform issues, workflows, and common technical challenges
Guide users through dental SaaS workflows and best practices
Accurately document cases and resolutions in the ticketing system
Identify and escalate clinical risks or sensitive cases to appropriate teams
Collaborate with clinical, technical, and product teams to resolve complex issues
Maintain strong service quality aligned with premium CX expectations
Follow healthcare data privacy and compliance standards

Fulltime

Implementation Specialist

DentalMonitoring is a rapidly expanding MedTech scale-up. We are currently seeki...

Location

Taiwan , New Taipei City

Salary:

Not provided

DentalMonitoring

Expiration Date

Until further notice

Requirements

5+ years of experience in dentistry and/or orthodontics or an equivalent degree
Excellent understanding of a consultative / solution-based sales approach
Consultative, training, and implementation experience
Ability to build and maintain strong partnerships with internal and external stakeholders
High level of IT and computer science knowledge, with a strong interest in new technologies
Ability to act diplomatically while demonstrating strong listening skills and empathy
Ability to influence clients and challenge existing ways of thinking
Ability to organize, prioritize, and manage multiple priorities effectively
Proactive and results-driven
Independent, enthusiastic, and curious

Job Responsibility

Onboarding new customers and creating custom workflows tailored to the needs of each office
Training new clinicians and dental teams to use the DentalMonitoring suite of solutions
Nurturing existing customers so they maximize the benefits of the DentalMonitoring Artificial Intelligence technology and dashboard
Building strong relationships with customers so they endorse the DentalMonitoring brand and continue to use and advocate the DentalMonitoring products
Acting as a technical bridge between the customers and DentalMonitoring platform
Supporting and attending local trade shows
Working and communicating with regional sales managers, customer success, inside sales, and sales representatives in order to provide the best onboarding experience for the customer
Influencing doctors and staff to adopt new protocols while alleviating any of the customers’ hesitations to adopt a disruptive technology
Traveling up to 60% to train and support in person office implementation

What we offer

Your ideas will be heard! Our culture promotes initiatives, ownership, and feedback
Everyone is committed to supporting your professional development because we understand that no one can know everything
We place significant importance on the quality of work-life balance

New

Leading Hand Process Operator

Reporting to the Shift Supervisor, the Leading Hand Process Operator is responsi...

Location

Australia , Pilbara

Salary:

Not provided

PLS

Expiration Date

Until further notice

Requirements

Prior experience as a Senior Process Operator in fixed operating plant or equipment in the mining industry
Previous experience in the Pilbara
Physical fitness to perform role and meet the physical demands required to respond in emergency or rescue situations
Mechanical aptitude
Teamwork and ability to contribute to a team
Initiative
Proactive safety focus
Computer literacy

Job Responsibility

Supporting the Supervisor in providing guidance and leadership to Process Operators across all areas of the production plant
Ensure compliance to operating procedures
Supporting the Supervisor in training and developing the processing team within the Supervisors span of control, providing on the job training and coaching to shift crew participants
Coordinate and delegate priorities that may shift quickly to adjust the demands of processing delivery
Liaise with the Shift Supervisor to assist in the management of workforce scheduling as needed to meet fluctuation demands, and coverage needs
Liaise with the Shift Supervisor on the daily tasks and jobs required
Communicate with the Shift Supervisor any issues that may arise and work with the operators to resolve

What we offer

18 weeks parental leave for primary carers and 4 weeks for secondary carers
Health and wellbeing allowance
Quarterly short-term incentive bonus that recognises individual and business performance
PLS employee share scheme
Novated leasing through salary sacrifice
Newly refurbished facilities at Pilgangoora including gym, tennis, pickleball and volleyball courts, sports oval, and scenic walking tracks
Paid community leave
Monthly employee recognition awards
Access to PLS’ KidsCo School Holiday Program

Fulltime

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Shorewood

Salary:

17.00 - 27.00 USD / Hour

CVS Health

Expiration Date

May 30, 2026

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Attention and Focus: Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation: Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
and other resources

Fulltime

New

Structural Engineer

The Structural Engineer, with supervision from the Manager of Structural Enginee...

Location

United States , Dearborn

Salary:

Not provided

Ghafari Associates

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Civil Engineering or Structural Engineering, or related field
Master’s preferred
Professional Registration required
Minimum 4+ years of related experience in the structural engineering field
Analysis: Risa, RAM, ETABS, and/or SAP2000 preferred
Drafting: Revit and Bluebeam

Job Responsibility

Keep current with latest code publications and apply in everyday analysis as applicable
Formulate design and/or analysis of structural framing systems and perform necessary calculations
Perform basic engineering analysis including lateral design with limited guidance
Conduct field measuring and checking at construction site to verify existing conditions
Ability to prepare construction documents including drawings and specifications to comply with company standards
Communicate with other disciplines to produce well-coordinated construction documents
Review shop drawing submittals to assure design intent is met
Maintain project file containing project calculations, correspondence, appropriate reference material, etc
Communicate scope changes to Manager of Structural Engineering and Project Manager
Use available structural computer programs to enhance productivity and verifies results with manual checks

What we offer

Career mapping
Encouraged to seek licensure
Coached for knowledge growth
Provided opportunities for management and mentorship roles
Robust internship program
Over a quarter of Ghafari employees have diverse identities that are championed by our growing approach to Diversity, Equity, and Inclusion
Ghafari supports hybrid and in-office work environments

Fulltime

New

Partner Sales Manager

The Partner Sales Manager is responsible for delivering FTTP business revenue ac...

Location

United Kingdom , Irlam

Salary:

Not provided

Freedom Fibre

Expiration Date

Until further notice

Requirements

Minimum 12 months’ experience in channel or partner management
Minimum 12 months’ sales experience
Strong written and verbal communication skills
Commercially astute with attention to detail
Customer-focused with strong stakeholder engagement skills
IT literate (Excel, PowerPoint)
Strong problem-solving ability
Ability to work remotely while managing sales targets effectively

Job Responsibility

Actively recruit new partners across all relevant channels to build a healthy sales pipeline
Explore and develop new routes and channels to promote services and expand market presence
Onboard, train and coach partners to ensure successful and compliant sales of services
Manage and forecast the sales funnel by partner, ensuring accurate reporting into the business
Support partner-led sales activity, including customer visits and outreach campaigns to drive revenue performance
Prepare and manage partner business plans to ensure targets are achieved
Ensure partners meet all compliance standards and operate in line with company requirements
Maintain accurate partner records in CRM or any other internal systems
Attend and present at business conferences, drop-in events, and community sessions to raise brand awareness
Monitor and record the competitive landscape, feeding pricing and incentive intelligence into head office for benchmarking and strategic review

What we offer

25 days paid vacation
Flexible working hours
Hybrid working
Regular social & team events

Fulltime

Customer Experience Specialist – Dental Technical Support

PartnerHero

Location:
Honduras

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 02, 2026

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