Customer Experience Solution Area Lead Job at Microsoft Corporation (Multiple Locations)

Customer Support Team Lead

The Support Lead is a new role within Lightyear and will oversee the Support & P...

Location

Estonia , Tallinn

Salary:

Not provided

Conclusive Financial

Expiration Date

Until further notice

Requirements

5+ years’ experience in customer support or operations, ideally in a regulated financial firm or fintech
Proven experience leading and developing support or operations teams
Strong grasp of KPIs, performance tracking, and continuous improvement
Solid understanding of customer operations and related areas like KYC, KYB, FinCrime, Product, and Compliance
Hands-on experience streamlining workflows, reducing contact volumes, and improving efficiency
Skilled in using data and dashboards to identify issues and drive better outcomes
Experience with quality reviews, coaching, and feedback loops
Comfortable working cross-functionally to align processes and priorities
Strong operational judgment with attention to accuracy, speed, and customer impact
Curious, proactive mindset focused on scalable, customer-centered solutions

Job Responsibility

Lead, coach, and inspire the Support team to deliver exceptional customer experiences
Build a collaborative, accountable, high-performance culture
Create clarity in expectations, KPIs, and success metrics for the team and individual contributors
Perform regular 1:1s, team ceremonies and performance reviews when needed, providing structured feedback and clear paths for growth
Support career development and internal progression through mentoring, skill-building, and recognition
Oversee daily support and payment operations for accuracy, empathy, and compliance
Manage core metrics: response time, first touch resolution rate, and customer satisfaction
Implement new operational efficiency and quality frameworks with trackable performance KPIs that build accountability and trust
Drive efficiency and contact reduction through root-cause analysis and process improvement
Partner with Product, Engineering, and Compliance to create scalable, seamless customer journeys and drive tangible improvements to customer outcomes

What we offer

A competitive startup package with stock options that vest monthly after a one-year cliff
Brand new office in Tallinn (Kalamaja)
Flexible working hours
A flexible approach to working remotely (2 remote days per week)
Private health insurance
All the usual office facilities, including free tea, coffee & snacks
Dog-friendly office
Bike parking and showers

Customer Support Lead

AutoRABIT is looking for an customer support lead, with experience in supporting...

Location

India , Hyderabad

Salary:

15.00 - 22.00 INR / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

5 years’ experience in software or SaaS customer support role ideally as team leader or subject matter expert supporting Java based products
Software engineering best practices, with at least 2-3 years of experience in maintaining and delivering high-quality software
Experience with Salesforce.com or equivalent SaaS platforms development, administration, or technical support
Experience with and the ability to debug common application languages and technologies such as J2EE, HTML, JavaScript, Spring Framework, Spring Boot Framework, XML, JSON, Linux is highly desired
Experience using or administrating a DevOps pipelines or related areas such as version control (e.g., Git, SVN, Bitbucket, GitHub, Azure Repos), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, GitLab), and other related tools such as, Maven, Jenkins, Sonar is desirable
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Can-do attitude: challenging status, leading, and contributing to key improvements and innovations
B.Computer Science or equivalent degree
Certification in Salesforce.com is an added advantage
Excellent communication skills in English - Written & Verbal

Job Responsibility

Act as mentor and technical expert on technical support team, providing guidance and advice to case owners with the goal of case resolution and customer satisfaction
Responsible for driving the teams and delivering monthly / quarterly goals
Effective engagement with the client through proactive communication and regular reviews
Leading, motivating, and assisting a team of Technical Support Specialists and deliver individual goals
Work with stakeholders to perform root-cause analysis & figure out solution approaches
Lead support case resolution efforts for customer cases (directly, and through assistance to Support engineers) by using skills in troubleshooting and debugging, identifying root cause, communicating bugs to Engineering
Collaborate with Sales, Solution Consultants, Engineering and Product management to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Contribute and make recommendations to Knowledge Base content
Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate

Fulltime

Team Lead, Debt Solutions Manager

The primary responsibility of the Team Leader, DSM is to motivate and coach a sm...

Location

Canada

Salary:

Not provided

FARBER

Expiration Date

Until further notice

Requirements

Post-secondary education or related equivalent experience
2+ years of experience in Sales Management within the financial industry, insolvency industry and/or sales call center setting
2+ years of front line insolvency experience is an asset
Excellent verbal, listening and written communication
High computer literacy including the ability to learn new programs
Great interpersonal and relationship building skills
Excellent problem-solving skills with the ability to prioritize and manage workload demands and multiple tasks
Ability to set and meet targets and service levels of the team
Strong organizational, analytical, and critical thinking skills
Highly motivated with a desire to be successful and the innate desire to motivate others

Job Responsibility

Build, manage, and develop an effective and high performing team
Maintain frequent visibility and provide leadership to each team member
Measure and coach to key KPI’s including closing ratios, best practices compliance and pipeline management
Support RPL and assist with scheduling and organizing shift patterns for the team
Develop, maintain, and apply the knowledge learned of the insolvency industry to support the team
Answer questions from the team and help solve problems while overseeing work to ensure quality and conformity
Listen to calls to identify opportunities for improvement and provide coaching
Create superior customer experience by having team members engage, listen, and understand the needs of potential clients
Promote a strong working relationship with team members to ensure high morale, maximize productivity and customer satisfaction
Conduct one-on-one weekly meetings with team members

Fulltime

Lead Solution Architect

Lead Solution Architect role at Hewlett Packard Enterprise focusing on designing...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, 11+ years of relevant professional experience
Proficiency in container orchestration platforms (Red Hat OpenShift, SUSE Rancher, CNCF Kubernetes)
Experience with GPU-accelerated workloads and tools like NVIDIA GPU Operator and DCGM
Ability to integrate Kubernetes with AI/ML workloads and GPU infrastructure in hybrid or private cloud environments
Experience architecting HPC clusters including GPU/compute nodes and HPC storage technologies (Lustre, WEKA, Parallel Filesystems)
Understanding of high-speed networking (InfiniBand, Mellanox, RoCE)
Experience with HPC cluster management tools (HPE Cluster Management, NVIDIA Base Command Manager)
Familiarity with HPC workload schedulers (Slurm, Altair PBS Pro)

Job Responsibility

Design and scope multiple deliverables across multiple technologies
Lead team in delivery of multiple deliverables
Develop solutions that enhance availability, performance, maintainability and agility of customer's enterprise
Contribute to design and application of new tools
Re-use existing experience to develop new solutions
Understand architectural dependencies of technologies in customer's IT environment
Advise, integrate, and accelerate customers' outcomes from digital transformation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements
Inclusive work environment

Fulltime

Lead Consultant – Data & Analytics Solutions

The Lead Consultant of Data & Analytics Solutions is a project team lead and cli...

Location

United States , Greater Boston or New York Metro Areas

Salary:

Not provided

CTI Data

Expiration Date

Until further notice

Requirements

Microsoft Azure and other cloud environments
Broad experience in data warehouse and business intelligence tools (BI, ETL, Data Quality and RDBMS tools/platforms)
Excellent understanding of data warehouses / data-marts and dimensional data models
Depth in at least one business domain (supply-chain, CRM, etc.)
Mastery of data and advanced analytics solutions development methodologies and project management
Bachelor or Master’s Degree in: Data Science, Computer Science, Information Technology, Information Systems, or similar discipline
A minimum of 6 years of experience working with Business Intelligence/Data Analytics
Flexibility to travel locally and within the Northeast as business dictates
Strong communication skills

Job Responsibility

Lead the data and requirements analysis, design, implementation and planning process. Perform hands-on tasks as required, typically in areas of high complexity. Provide technical architecture guidance to CTI, including contractors and customer project staff
Be the project focal point with client management and ensure successful delivery with high customer satisfaction
Develop an in-depth understanding of the client’s data, systems, business, and teams/people to frame the end-to-end project technical approach and plan
Onboard the team and oversee all work, directing CTI and client staff as appropriate. Ensure work meets technical, financial, and schedule goals
Perform hands-on design and implementation in crucial areas of the project
Execute time/billing processes and customer approval/financial processes

What we offer

Remote/hybrid work environment
25+ years of proven success within the IT systems and consulting industry
Competitive compensation packages that reward high performance
Exciting career growth paths and supportive culture that facilitates continuous learning
Collaborative team-based environment
Comprehensive benefit package including medical, dental, Flexible Spending, 401(k) with match
Company paid Life insurance and Long-Term Disability
Generous PTO packages that reflect the importance of work/life balance

Product Consultant Staff

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

8+ years of professional experience
Bachelor of Arts/Science or equivalent degree in computer science or related area of study
without a degree, 11+ years of relevant professional experience
depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies
demonstrated innovation and communication of new deliverables and offerings
ability to develop solutions that enhance availability, performance, maintainability, and agility of a customer's enterprise
understanding of architectural dependencies of technologies in use in the customer's IT environment
vendor or industry certification in at least one discipline area
ability to work in a multi-technology environment
ability to diagnose complex technical problems to their root cause

Job Responsibility

Provide technology consulting to external customers and internal project teams
provide technical support and/or leadership in the creation and delivery of technology solutions
understand customers’ businesses
create and maintain effective customer relationships
maintain knowledge of leading edge technologies and industry/market domain knowledge
contribute to the company’s solutions portfolio
shape technical direction and technical strategies within the organization and for external customers
assist in meeting or exceeding revenue and customer satisfaction goals
contribute to organization’s profitability by generating and cultivating new business opportunities
provide technical support for deal proposal development

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Presales Consultant

HPE Presales Organization is an innovative IT services organization supporting d...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Intermediate level experience, participating in solution configurations and overall architecture design along with assisting in creating demos and proofs-of-concept (POC) to meet customer requirements
Intermediate level understanding of the company portfolio of products, software, and services and how these fit into solution domain specialization
Intermediate level understanding of aaS business models, differentiated value, solutions, and workloads, along with the ability to prioritize aaS offerings and consumption models that will achieve the customer’s outcomes
Intermediate-level written and verbal communication skills, including emphasizing, collaborating, active listening and storytelling, and ability to communicate in English and applicable local languages (both in-person and virtual) as needed to perform job requirements
Demonstrates intermediate-level discussion and persuasion skills, as well as respectfully questioning and challenging proposed solutions
Intermediate-level business and financial acumen—sales cycle, pipeline growth, reporting, ability to influence, business strategy linkage—with an awareness of functional responsibilities of various customer business roles
Intermediate consultative and value selling skills, including presenting, whiteboarding, objection handling, and closing skills to proactively help customers make business decisions
Intermediate-level company business knowledge, technical tools, and standard customer relationship management (CRM) systems and tools
Hands-on experience with one or more products, solutions, tools, or services aligned to respective job responsibilities
The candidate is expected to have understanding of skills on least two technology areas/platforms

Job Responsibility

Develops and articulates compelling customer proposals, ensuring the customer’s business and technical requirements are met
Identifies and articulates key risks related to the respective scope
Provides work estimations as well as recommendations on sourcing models
Review customer proposals for accuracy, relevance, and competitiveness
Offers input to address key end-customer IT trends, requirements, gaps, or unmet needs
Performs due diligence by ensuring technical design solutions work, meet customer workload needs, service level expectations, and are within budget
Creates and develops the implementation design of technical products, services, and solutions that address specific customer needs
Addresses customer questions and concerns regarding technical products, services, and solutions within a specific scope
Collaborates with internal and external partners to successfully transfer knowledge and deliver effective solutions to customers
Connect with key partners and stakeholders within an area of specialization and understand their capabilities and limitations

What we offer

Comprehensive suite of health and wellbeing benefits
Personal and professional development programs that cater to career goals
Unconditional inclusion and a focus on diversity.

Fulltime

Vice President - Cybersecurity

We are seeking a seasoned and results-oriented Vice President (VP) of Cybersecur...

Location

United States , Ashburn

Salary:

Not provided

Delviom

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Security, Business Administration, or a related field (Master’s degree preferred)
Extensive experience in the cybersecurity field, with proven success in managing customer relationships and existing contracts
Extensive experience in presales, strategic leadership, and contract management with the ability to drive value creation
Strong ability to identify areas of improvement within existing solutions and develop customized cybersecurity strategies to meet customer needs
Proven ability to work with customers, identify business objectives, and implement solutions that address challenges and bring measurable value
Experience in conducting assessments, gathering customer feedback, and utilizing that information to enhance contract performance
In-depth knowledge of cybersecurity technologies, frameworks, and best practices (e.g., network security, endpoint security, cloud security)
Excellent oral and written communication skills, with the ability to articulate complex solutions to both technical and non-technical audiences
Strong negotiation and relationship-building skills, with the ability to influence and engage customers at all levels

Job Responsibility

Develop and sustain long-term relationships with key stakeholders across customer organizations
Serve as the main point of contact for customers, ensuring their needs are met and their expectations are exceeded
Foster open lines of communication with customers to understand their goals, pain points, and evolving cybersecurity needs
Oversee the delivery and performance of existing contracts, ensuring adherence to timelines, budgets, and scope
Conduct in-depth assessments of current cybersecurity implementations and solutions to identify areas for enhancement or greater efficiency
Collaborate with customers to find gaps in their cybersecurity posture and propose solutions to address those gaps
Proactively seek opportunities to bring additional value to customers through innovative cybersecurity solutions, ensuring they remain competitive and secure
Identify new business opportunities by proposing enhancements to existing solutions and offering new services that align with the customer’s evolving needs
Engage with customers to uncover potential areas where the organization can provide further support, enhancing customer satisfaction and retention
Lead the identification of innovative cybersecurity solutions that can enhance the customer’s existing infrastructure and business operations

Customer Experience Solution Area Lead

Microsoft Corporation

Location:
United States , Multiple Locations

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 13, 2026

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