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Microsoft Corporation Logo Microsoft Corporation · IT - Administration

Customer Experience Solution Area Lead

United States, Multiple Locations 116900.00 - 203600.00 USD / Year · Job Posted March 13, 2026
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Job Description

The Customer Experience Solution Area Lead (Security) is a senior individual contributor role in the Customer Experience & Success organization, focused on the top CX priorities in the Security Solution Area. This role requires an individual with strong field and Security product portfolio experience to partner across the Microsoft eco-system to solve the company’s most complex customer and partner impacting priorities and deliver customer experience business relevant insights to regional senior leadership.

Job Responsibility

  • Engage with senior leaders across MCAPS, Engineering and Marketing
  • Deliver strategic Customer Experience (CX) insights & analysis anchored on the customer product experience via listening system aggregation across the 4 voices (customer, partner, market, employee)
  • In partnership with leaders across Microsoft, prioritize a set of “fewer and deeper” CX business priorities to drive critical business value & differentiation
  • Drive operational & business excellence to prevent, mitigate & unblock CX issues

Requirements

  • Bachelor's Degree in Sales, Marketing, Computer Science, Information Technology (IT), Data Science, Business Analytics, Finance, Mathematics, Physical Sciences, Humanities, or related field AND 8+ years experience in consulting, change management, project management, customer engagement, sales/business engagement, relationship management, analytics, or customer feedback and intelligence program management
  • OR equivalent experience

Nice to have

  • Hands‑on experience with one or more Microsoft Security solutions (e.g., Microsoft Defender, Sentinel, Entra, Purview), or equivalent, including implementation, integration, or operational use
  • Proven ability to respond effectively to challenging questions, manage pushback, and maintain credibility and composure in high‑stakes or time‑sensitive executive settings
  • Demonstrated ability to assess industry trends, competitive dynamics, and market opportunities, translating insights into actionable recommendations that support business growth or risk mitigation
  • Experience leading and coordinating large, globally distributed, cross‑functional teams (e.g., engineering, product, sales, operations) without direct reporting authority
  • Track record of challenging assumptions, identifying gaps in current practices, and recommending improvements based on evidence rather than intuition or hierarchy
  • Experience contributing to large‑scale transformations (process, technology, or organizational) with measurable adoption outcomes
  • Ability to collaboratively design and advocate for alternative approaches, building consensus and solution ownership across diverse stakeholders
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