Job Description
Join our team at AMGEN Capability Center Portugal, consistently recognized among the top companies in the Best Workplaces™ ranking by Great Place to Work® in Portugal. In 2026, we were once again distinguished as one of the top Best Workplaces in the country (category 201–500 employees), reinforcing our commitment to an exceptional employee experience and workplace culture. We are a team of over 600 talented individuals, spanning more than 30 functions and areas of expertise, and representing over 40 nationalities. Together, we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology. This is your opportunity to explore a world of possibilities across areas such as Data & Analytics, Digital, Technology & Innovation, Cybersecurity, R&D Operations, Global Distribution, Finance, Regulatory Affairs, General & Administrative, Human Resources, and many more. Located in the heart of Lisbon, our AMGEN office fosters a culture of innovation, excellence, and purpose. Come thrive with us at AMGEN, supporting our mission To Serve Patients. Amgen is seeking a Senior Manager of Customer Service to lead a critical customer-facing organization within our Global Customer Experience & Order-to-Cash (GCX-OTC) model. Based in Portugal, this role is responsible for delivering exceptional service and operational excellence for Amgen's commercial and clinical customers while fostering a customer-centric culture and driving continuous improvement. The Senior Manager will lead customer service teams, collaborate across global functions, and leverage digital capabilities to enhance service performance, customer satisfaction, and operational efficiency. Reporting to the Director, Customer Service, this role requires strong people leadership, cross-functional collaboration, and a passion for delivering differentiated customer experiences.
