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Office Angels Logo Office Angels · Customer Service

Customer Experience Sales Executive

United Kingdom, Hove Employment contract 25000.00 - 26000.00 GBP / Month · Job Posted November 05, 2025
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Job Description

Office Angels are seeking Customer Experience Sales Executive to join an established and expanding organisation. This is an exciting opportunity to join a thriving team environment and deliver exceptional customer service across various channels. With increased demand and continued growth, our client is dedicated to creating a positive and memorable customer journey.

Job Responsibility

  • Customer Support: Handling customer inquiries via phone, email, or chat, resolving issues, and providing information about products or services
  • Order Processing: Managing orders, ensuring accurate and timely delivery, and handling any issues related to orders
  • Complaint Resolution: Addressing customer complaints, finding solutions, and following up to ensure the issues are resolved satisfactorily
  • Customer Relationship Management: Building and maintaining strong relationships with customers, understanding their needs, and ensuring they have a positive experience
  • Feedback Collection: Gathering customer feedback to improve products, services, and customer experience
  • Documentation: Keeping records of customer interactions, transactions, comments, and complaints
  • Team Collaboration: Working with other departments, such as after-sales and marketing, to ensure customer needs are met and to provide insights from customer interactions
  • Training and Development: Staying updated with product knowledge and company policies, and sometimes training new customer service staff

Requirements

  • Previous experience in a fast-paced customer service role
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and a customer-centric mindset
  • Ability to work autonomously and as part of a dynamic team

What we offer

  • Hybrid working options
  • A dog-friendly office
  • Dedicated wellbeing support
  • Increased holiday allowance for long service
  • Ample opportunities for career progression and ongoing development
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