Customer Experience Representative

• Be the Point of Contact: Serve as the primary contact for assigned clients, collaborating with Account Managers to understand customer requirements and challenges
• Communicate Effectively: Provide clear and effective communication, ensuring a high level of customer service
• Data Entry Excellence: Process orders and invoices with accuracy and efficiency
• Respond Promptly: Handle internal and external customer communications via email and phone regarding orders, supply, and delivery
• Provide Solutions: Offer product and delivery solutions tailored to client needs
• Utilise Technology: Become proficient in our online order management and inventory systems
• Bridge Connections: Facilitate communication between our customers and internal teams
• Maintain Inventory: Manage stock delivery systems to ensure availability and timely deliveries
• Adapt and Grow: Be ready to take on additional responsibilities as needed

• Detail-Oriented: You have an excellent eye for detail and a strong commitment to accuracy
• Organised and Efficient: You excel at time management and prioritization in a fast-paced environment
• A Great Communicator: You possess excellent verbal and written English communication skills
• A Team Player: You build strong relationships with both customers and internal teams
• Flexible and Positive: You approach challenges with a friendly, can-do attitude
• Proficient in MS Office, especially Outlook and Excel
• SAP and European languages are desirable

SAP and European languages are desirable

25 days holiday + bank Holidays, Pension, CAP, Death Insurance, Yearly Bonus scheme, Limited Parking, and modern interactive offices, including excellent facilities