Customer Experience Representative Jobs

New

Customer Experience Representative, Derivatives

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago; Denver; Westlake

Salary:

33.15 - 40.00 USD / Hour

Robinhood

Expiration Date

Until further notice

Requirements

Active FINRA Series 7, 63, and Series 3 required
Minimum 3 years in professional trade desk experience
Demonstrated results supporting customers in advanced trading
Ability to break down positions in futures and options
Assess risk and how to mitigate when needed
Excellent interpersonal skills and communication skills
Ability to make excellent quick decisions under pressure
Ability to communicate effectively and de-escalate situations
Demonstrates subject matter expertise in complex financial services topics including options, margin, and futures
Ability to concisely and accurately communicate complex topics to our customers

Job Responsibility

Leverage deep product- and subject-matter expertise to resolve customer issues and questions involving options, margin and futures outrights. Later this may expand to other derivative products such as options on futures and forex
Uncover potential customer or firm risk and ability to communicate that to customers in an articulate manner
Utilize our internal tools, including but not limited to: Salesforce and Twilio, to respond to customers in all areas of Options, Futures, and Margin
Leverage knowledge of our Robinhood app, web and futures products in order to assist customers as they navigate our exciting new products and require clear explanations to often technical inquiries
Utilize brokerage acumen and risk management understanding in order to place closing trades for customers when necessary
Research current/future market events and be able to communicate and discuss with customers from a theoretical perspective without providing investment advice

What we offer

Market competitive and pay equity-focused compensation structure
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Bonus opportunities

Fulltime

New

Customer Experience Representative, Core Services

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago; Denver; Westlake

Salary:

23.80 - 29.00 USD / Hour

Robinhood

Expiration Date

Until further notice

Requirements

Active FINRA Series 7 and 63 Licenses
Excellent customer service, written and verbal communication skills
Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
Ability to quickly defuse customer anxiety through exceptional customer service skills
Self-starter and ambitious learner who is comfortable with ambiguity and fast paced environment
Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)

Job Responsibility

Delivering an outstanding customer experience for customers through phone, email, and chat channels
Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

What we offer

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

New

Customer Experience Representative, Concierge

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago, IL; Denver, CO; Westlake, TX

Salary:

33.15 - 40.00 USD / Hour

Robinhood

Expiration Date

December 31, 2025

Requirements

3+ years of experience at a brokerage or within a licensed financial services environment
FINRA Series 7 and 63 required
FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held
Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures
Excellent verbal and written communication skills
Passionate about customer advocacy, financial literacy, and building long-term relationships
Adaptable and self-motivated in a fast-paced, constantly evolving environment
Experience with CRM tools and feedback systems (e.g., Salesforce, Slack)

Job Responsibility

Provide exceptional support to high-value clients by resolving complex issues efficiently
Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys
Provide clear, compliant, and confident guidance across a range of investment products and strategies
Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures
Consistently deliver high customer satisfaction
Share insights and themes from customer interactions with internal teams to improve products and services
Collaborate with peers to optimize outreach strategies and support workflows

What we offer

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

New

Customer Experience Representative, Advanced Services

Join us in building the future of finance. Our mission is to democratize finance...

Location

United States , Chicago; Denver; Westlake

Salary:

28.10 - 33.00 USD / Hour

Robinhood

Expiration Date

Until further notice

Requirements

2+ years of customer experience within financial services
At least 1 year working in an active trader role or on a trade desk
Active Series 7 & 63 licenses
Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering)
Proven track record of effectively handling and de-escalating escalated customers
Familiarity with support platforms and CRM tools (e.g. Salesforce)
Enthusiasm for financial markets, trading platforms, and fintech innovations

Job Responsibility

Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams
Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction
Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries
Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions
Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness
Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance
Engage in continuous learning and actively participate in team-driven process improvements

What we offer

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Fulltime

Customer service representative - customer advocacy team - german

With an international team of more than 1,000 colleagues, Mercedes-Benz Customer...

Location

Netherlands , Maastricht

Salary:

2885.00 EUR / Month

Randstad

Expiration Date

December 30, 2025

Requirements

Experience in customer service in a similar position is an advantage
A healthy dose of human knowledge and excellent communication skills, both spoken and written
Excellent knowledge of German, both written and oral, at native level
Good knowledge of English, both written and oral
The ability to remain calm and collected in difficult customer situations
Empathy and a genuine passion to help the customer as best as possible
Attention to detail based on organizational and time management skills
Living in the area of Maastricht, the Netherlands, or willing to move (relocation package is a possibility)

Job Responsibility

In the BeNeLux Customer Advocacy Team you provide second-line support for customers and represent customer interests within the company
You provide excellent quality service and therefore ensure that the passion for the Mercedes-Benz brand is maintained
You will act as a link between customers and authorized dealers, both within and outside Europe, and Mercedes-Benz, advocating for their needs and driving improvements in products and services
Your goal is to ensure customer satisfaction and build strong customer relationships while contributing to our overall success
Handling emails with incoming complaints or questions from customers
Conduct telephone work (outbound) with both customers and Mercedes-Benz authorized dealers
Listening to the customer's wishes and needs so that they feel heard
Assessing the seriousness of the complaint and collecting 'evidence' to ensure that you have all relevant facts clear
Escalating complex problems to the right people quickly, effectively and efficiently
Keeping accurate notes and updates of customer interactions, solutions (provided) and feedback provided

What we offer

Mercedes-Benz contract
Personal development
Multicultural and dynamic work environment
Comprehensive training
Work at the CAC head office in Maastricht (NL)
Individual development plan
200 holiday hours (based on full-time employment)
Performance-related annual salary increase
Bonus system based on business results
Relocation package possible

Fulltime

Customer Experience Executive

Ciphr has an exciting opportunity for a Customer Experience Executive to join th...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyze customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

New

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Customer Service Representative

Customer Service Representative position available at Circle K in Murrells Inlet...

Location

United States of America , Murrells Inlet

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Retail and customer service experience
sales associate or cashiering experience
high school diploma or equivalent
motivation to advance in your career
willingness to learn and have fun
ability to stand and/or walk for up to 8 hours
lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
occasionally lift and/or carry up to 60 pounds from ground to waist level
push/pull with arms up to a force of 20 pounds
bend at the waist with some twisting up to one hour a shift

Job Responsibility

Greet customers
run the register
cashier
make purchase suggestions
work with the food program
maintain high standards for store appearance
provide fast and friendly service
provide regular and predictable onsite attendance
interact with customers daily while accomplishing daily tasks.

What we offer

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
flexible schedules
weekly pay
weekly bonus potential
large, stable employer
fast career opportunities
work with fun, motivated people
task variety
paid comprehensive training
401K with a competitive company match

Parttime

Customer Experience Representative

Office Angels

Location:
United Kingdom, Kingston Upon Thames

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
July 30, 2025

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