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Office Angels Logo Office Angels · Customer Service

Customer Experience Representative

United Kingdom, Kingston Upon Thames · Job Posted July 30, 2025
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Job Description

Join Our Creative Client experience team, to be the face of the company and playing a vital role in ensuring customer satisfaction! Development Opportunities: This position provides an excellent opportunity to develop essential skills in data entry and customer service. Hybrid Work Environment: Enjoy the flexibility of a hybrid work model! Vibrant Culture: Become part of a multicultural team dedicated to excellence and innovation.

Job Responsibility

  • Be the Point of Contact: Serve as the primary contact for assigned clients, collaborating with Account Managers to understand customer requirements and challenges
  • Communicate Effectively: Provide clear and effective communication, ensuring a high level of customer service
  • Data Entry Excellence: Process orders and invoices with accuracy and efficiency
  • Respond Promptly: Handle internal and external customer communications via email and phone regarding orders, supply, and delivery
  • Provide Solutions: Offer product and delivery solutions tailored to client needs
  • Utilise Technology: Become proficient in our online order management and inventory systems
  • Bridge Connections: Facilitate communication between our customers and internal teams
  • Maintain Inventory: Manage stock delivery systems to ensure availability and timely deliveries
  • Adapt and Grow: Be ready to take on additional responsibilities as needed

Requirements

  • Detail-Oriented: You have an excellent eye for detail and a strong commitment to accuracy
  • Organised and Efficient: You excel at time management and prioritization in a fast-paced environment
  • A Great Communicator: You possess excellent verbal and written English communication skills
  • A Team Player: You build strong relationships with both customers and internal teams
  • Flexible and Positive: You approach challenges with a friendly, can-do attitude
  • Proficient in MS Office, especially Outlook and Excel
  • SAP and European languages are desirable

Nice to have

SAP and European languages are desirable

What we offer

25 days holiday + bank Holidays, Pension, CAP, Death Insurance, Yearly Bonus scheme, Limited Parking, and modern interactive offices, including excellent facilities

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