Customer Experience Representative

• Learn the Solace systems, tools, and technology
• Use the resources we supply to provide world-class CS to our clients and advocates
• Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform
• Build strong relationships with our clients and advocates, helping them feel heard and understood
• Take action based on the feedback you receive by reporting issues and sharing detailed notes
• Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat
• Supporting our patients and advocates via phone, email, and chat
• Supporting our team in getting people the help they need on their healthcare journey
• Work with our clients and advocates, supporting them in numerous ways
• Work with our new clients to support them during their first experiences with us
• Sharing and tracking feedback

• Empathy is your superpower, and you’re confident working through the toughest of conversations, whether by phone, email, or chat
• You’re detail-oriented
• You know your way around a computer and are a quick learner who works well in (sometimes) hectic circumstances
• You are a natural troubleshooter
• You are a creative problem solver
• You are more than comfortable giving and receiving feedback
• You thrive on ensuring great outcomes for every person you interact with
• You enjoy and embrace interacting with people from all walks of life
• You’re comfortable forming quick bonds during your contact with our clients, and thrive under the pressure of resolving complex issues, even when those clients are upset
• You’re flexible and willing to jump in and assist with anything when called upon
• You are not shy about reporting trouble and help suggest a solution
• You’re a team player with a “get it done” mentality
• Applicants must be based in the United States

Offers Equity