Customer Experience Representative Job at Heraeus Holding GmbH (Yardley)

Customer Experience Representative

Join Our Creative Client experience team, to be the face of the company and play...

Location

United Kingdom , Kingston Upon Thames

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Detail-Oriented: You have an excellent eye for detail and a strong commitment to accuracy
Organised and Efficient: You excel at time management and prioritization in a fast-paced environment
A Great Communicator: You possess excellent verbal and written English communication skills
A Team Player: You build strong relationships with both customers and internal teams
Flexible and Positive: You approach challenges with a friendly, can-do attitude
Proficient in MS Office, especially Outlook and Excel
SAP and European languages are desirable

Job Responsibility

Be the Point of Contact: Serve as the primary contact for assigned clients, collaborating with Account Managers to understand customer requirements and challenges
Communicate Effectively: Provide clear and effective communication, ensuring a high level of customer service
Data Entry Excellence: Process orders and invoices with accuracy and efficiency
Respond Promptly: Handle internal and external customer communications via email and phone regarding orders, supply, and delivery
Provide Solutions: Offer product and delivery solutions tailored to client needs
Utilise Technology: Become proficient in our online order management and inventory systems
Bridge Connections: Facilitate communication between our customers and internal teams
Maintain Inventory: Manage stock delivery systems to ensure availability and timely deliveries
Adapt and Grow: Be ready to take on additional responsibilities as needed

What we offer

25 days holiday + bank Holidays, Pension, CAP, Death Insurance, Yearly Bonus scheme, Limited Parking, and modern interactive offices, including excellent facilities

Fulltime

Customer Experience Executive

Ciphr has an exciting opportunity for a Customer Experience Executive to join th...

Location

United Kingdom , Reading

Salary:

Not provided

Ciphr

Expiration Date

Until further notice

Requirements

Experience within the SaaS/HCM industry, with a proven track record of understanding products and services at an expert level
Evidence of deploying a customer focus approach with the ability to amplify the voice of the customer within the business
Able to resolve issues effectively, handle difficult conversations constructively, and remove obstacles for customers
Organisation skills to effectively prioritise multiple customer requests and communicate regular updates to the business and customer
Dedicated to delivering outstanding customer experiences, willing to go the extra mile
Experience of using CRM and ticketing systems effectively
Available to travel to offsite meetings and visit customers as required
The drive and determination to deliver the right resolution for both the company and the customer
Operating with high agency
willing to go above and beyond to remove blockers for the customer and provide expert service

Job Responsibility

Analyze customer needs, expectations, and perceptions through feedback, data, and market trends to shape customer experience strategies
Focus on increasing customer satisfaction, loyalty, and advocacy
Promote and drive cross-functional collaboration to streamline processes and enhance the customer experience
Build trusted customer relationships, addressing needs and challenges with tailored strategies or corrective action plans
Advocate for customers by amplifying their feedback and concerns within the organisation
Design and optimise customer journeys across channels by consulting internal and external stakeholders ensuring that our tone of voice and brand are represented effectively
Identify and act on opportunities for customers to gain more value, in collaboration with commercial teams
Facilitate customer skill development and product adoption through training, education, and enablement sessions
Supporting the planning and delivery of customer service and support projects, ensuring resources and project timelines are prioritised in line with customer needs and expectations
Model our values, brand and tone of voice to support a gold-standard customer experience and encourage the wider customer operations team to embed these at all customer touch points

What we offer

30 days annual leave plus bank holidays
Family National Trust Membership
Birthday day off
Religious holiday swap
Family forming support - e.g., time off for family forming appointments or to support your partner
Enhanced maternity and paternity leave
Work from Anywhere for 4 weeks per year
Volunteering days for 2 days per year
Cycle to work scheme
Pension

Fulltime

Customer Experience Manager

We are seeking a dedicated and results-driven Customer Experience (CX) Manager t...

Location

United States , Garden Grove

Salary:

80000.00 - 120000.00 USD / Year

Harbinger Motors

Expiration Date

Until further notice

Requirements

5+ years of experience in a Customer Experience (CX), Customer Success, or Operations role, with a proven track record of designing and implementing successful CX programs
Expert proficiency in CX measurement tools (e.g., Qualtrics, Medallia, Zendesk) and the ability to conduct deep quantitative and qualitative analysis of customer data
Experience within the Automotive, Commercial Vehicle/Fleet, B2B Technology, or high-value capital goods industries is highly preferred
Exceptional written and verbal communication skills, with proven experience influencing cross-functional teams and presenting to executive levels
Demonstrated ability to manage complex, multi-stakeholder projects from concept through execution

Job Responsibility

Design and execute core CX processes across the commercial EV truck lifecycle—from inquiry and purchase through delivery, service, and ongoing support
Map the customer journey across Sales, Delivery, Service, and Support to identify pain points and opportunities for improvement
Coordinate dealer readiness, delivery scheduling, checklists, and cross-functional handoffs to ensure every commercial EV delivery is executed accurately and on time
Own and manage the Voice of the Customer (VOC) program, utilizing tools like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys
Analyze customer feedback, operational data, and market research to derive actionable insights and quantifiable CX metrics
Partner closely with Service Operations, Product, Sales, and other teams to implement process changes that directly address customer needs and reduce friction
Lead projects focused on improving turnaround times, field interactions, and overall service consistency
Represent the customer in internal discussions, ensuring operational decisions consider downstream customer impact
Support the development of standards and guidelines for customer-facing communication
Work with Training/People teams to embed CX principles into onboarding and ongoing education, helping reinforce a customer-first mindset across departments

What we offer

Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
Early-stage Stock Options
Robust Retirement Savings (401k, HSA, FSA)
Generous Paid Time Off (PTO) & Parental Leave
Annual Vacation Bonus
Wellness & Fertility Benefits
Cell Phone Stipend
Complimentary Meals & Stocked Kitchens

Fulltime

Customer Service Representative

Customer Service Representative position available at Circle K in Murrells Inlet...

Location

United States of America , Murrells Inlet

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Retail and customer service experience
sales associate or cashiering experience
high school diploma or equivalent
motivation to advance in your career
willingness to learn and have fun
ability to stand and/or walk for up to 8 hours
lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
occasionally lift and/or carry up to 60 pounds from ground to waist level
push/pull with arms up to a force of 20 pounds
bend at the waist with some twisting up to one hour a shift

Job Responsibility

Greet customers
run the register
cashier
make purchase suggestions
work with the food program
maintain high standards for store appearance
provide fast and friendly service
provide regular and predictable onsite attendance
interact with customers daily while accomplishing daily tasks.

What we offer

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
flexible schedules
weekly pay
weekly bonus potential
large, stable employer
fast career opportunities
work with fun, motivated people
task variety
paid comprehensive training
401K with a competitive company match

Parttime

Patient Experience Representative

You will work under close supervision to provide support to the administrative o...

Location

United States , Boston

Salary:

1437.28 USD / Year

Boston Children's Hospital

Expiration Date

Until further notice

Requirements

A high school level of education, bachelor’s degree preferred
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies

Job Responsibility

Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Processing admissions/discharges
Providing routine clerical support as needed

What we offer

flexible schedules
affordable health, vision and dental insurance
child care and student loan subsidies
generous levels of time off
403(b) Retirement Savings plan
Pension
Tuition and certain License and Certification Reimbursement
cell phone plan discounts
discounted rates on T-passes

Parttime

Customer Service Representative

Helpware is a technology-driven company with offices in Uganda, USA, Ukraine, Me...

Location

Uganda

Salary:

Not provided

Helpware

Expiration Date

Until further notice

Requirements

You are strong in spoken and written English (at least C1)
Minimum 1-year professional customer service experience or equivalent customer facing role
Experience supporting customers via e-mail, and/or chat
Passion for customer service and ownership of customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to different audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Organized and detail-oriented, able to recognize patterns
Thrives on a team where expertise is shared and feedback is welcomed
Solution and satisfaction driven, being able to discern when to provide compensation
Knowledge of Office 360

Job Responsibility

Exceed customer expectations with guidance, knowledge, and passion for technology
Figure out how technology works when things go wrong
Effectively prioritize and manage time
Multitask across systems and applications
Analyze, isolate and resolve a variety of complex technical issues
Comfortably navigate a technical environment
Engage customers, explaining step by step solutions with patience and an approach tailored to each individual customer
Fix technical issues and provide incredible customer experience

Fulltime

Customer Service Representative

We are looking for a Customer Service Representative to join our team at Circle ...

Location

United States , Hopkins

Salary:

14.00 - 15.00 USD / Hour

Circle K

Expiration Date

Until further notice

Requirements

Retail and customer service experience
Sales associate or cashiering experience
High school diploma or equivalent
Motivation to advance in your career
Willingness to learn and have fun
Ability to stand and/or walk for up to 8 hours
Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
Occasionally lift and/or carry up to 60 pounds from ground to waist level
Push/pull with arms up to a force of 20 pounds
Bend at the waist with some twisting up to one hour a shift

Job Responsibility

Greet customers, run the register, cashier, make purchase suggestions
Work with food program
Maintain high standards for store appearance
Provide fast and friendly service to customers
Provide regular and predictable onsite attendance
Interact with customers daily and accomplish daily tasks around the store

What we offer

Medical Insurance
Vision Insurance
Dental Insurance
Life Insurance
Short and Long Term Disability
Flexible Schedules
Weekly Pay
Weekly Bonus Potential
Large, Stable Employer
Fast Career Opportunities

Parttime

Customer Service Representative

Location

Philippines , Santo Domingo, Nueva Ecija

Salary:

20000.00 - 30000.00 PHP / Month

MotivIT

Expiration Date

Until further notice

Requirements

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task in stressful conditions with little supervision
Ability to stay calm when customers are stressed or upset
Exhibit an excellent organizational and interpersonal skills
Excellent communication and presentation skills

Job Responsibility

Acts as the company’s first point of contact while maintaining a positive, empathetic and professional attitude toward clients at all times
Respond promptly to customer inquiries, emergency and non-emergency calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
In charge of maintaining call logs, monitoring routes, transferring messages, and directing tech agents
Respond to any issues and follow-up by coordinating with the appropriate departments or tech agents
Operate and manage a multi-line telephone console system
Respond to queries related to company’s services
Prioritize and organize calls according to urgency
Supervise the route and status of tech agents to prioritize their daily schedule

Fulltime

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Customer Experience Representative

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