Customer Experience Representative, Derivatives Jobs

Robinhood

Location:
United States, Chicago ▼
Denver
Westlake

Category:
Finance

Contract Type:
Not provided

Salary:

33.15 - 40.00 USD / Hour

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Job Description:

Join us in building the future of finance. Our mission is to democratize finance for all. Robinhood is seeking experienced CX professionals with a passion for derivative products (futures, options on futures, forex, etc.) to join the Advanced Services team. This team will support customers including power customers on complex topics including margin, options and futures. Robinhood Derivatives, LLC is a new Robinhood subsidiary looking to provide a best-in-class futures product, and later options on futures, forex, and futures across multiple account types. If selected for this role, you will help shape the brand of this exciting new product suite, and have an opportunity to support customers as they employ sophisticated investment strategies to deliver on their unique investment objectives.

Job Responsibility:

Leverage deep product- and subject-matter expertise to resolve customer issues and questions involving options, margin and futures outrights. Later this may expand to other derivative products such as options on futures and forex
Uncover potential customer or firm risk and ability to communicate that to customers in an articulate manner
Utilize our internal tools, including but not limited to: Salesforce and Twilio, to respond to customers in all areas of Options, Futures, and Margin
Leverage knowledge of our Robinhood app, web and futures products in order to assist customers as they navigate our exciting new products and require clear explanations to often technical inquiries
Utilize brokerage acumen and risk management understanding in order to place closing trades for customers when necessary
Research current/future market events and be able to communicate and discuss with customers from a theoretical perspective without providing investment advice

Requirements:

Active FINRA Series 7, 63, and Series 3 required
Minimum 3 years in professional trade desk experience
Demonstrated results supporting customers in advanced trading
Ability to break down positions in futures and options
Assess risk and how to mitigate when needed
Excellent interpersonal skills and communication skills
Ability to make excellent quick decisions under pressure
Ability to communicate effectively and de-escalate situations
Demonstrates subject matter expertise in complex financial services topics including options, margin, and futures
Ability to concisely and accurately communicate complex topics to our customers
Schedule flexibility as we evolve to meet the growing demands of our business and customers (working across multiple time zones)

What we offer:

Market competitive and pay equity-focused compensation structure
100% paid health insurance for employees with 90% coverage for dependents
Annual lifestyle wallet for personal wellness, learning and development, and more
Lifetime maximum benefit for family forming and fertility benefits
Dedicated mental health support for employees and eligible dependents
Generous time away including company holidays, paid time off, sick time, parental leave, and more
Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Bonus opportunities

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Representative, Derivatives