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Robinhood Logo Robinhood · Customer Service

Customer Experience Representative, Concierge

United States, Chicago 33.15 - 40.00 USD / Hour · Job Posted February 18, 2026
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Job Description

Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as a Concierge Desk Representative, you will be empowered to help our most active customers with some of their most complex issues and seek to develop long lasting relationships. In particular, your work will strive to resolve all issues experienced by our most engaged customers. Your job is not only to help our customers with the issues they encounter, but to proactively engage this subset of customers to educate, add value, and attempt to address early indications of problems. You will help us learn as a company from each interaction, so that we can make our customer's experience, using our products, as seamless as possible.

Job Responsibility

  • Provide exceptional support to high-value clients by resolving complex issues efficiently
  • Conduct personalized, goal-oriented conversations with customers to understand and support their financial journeys
  • Provide clear, compliant, and confident guidance across a range of investment products and strategies
  • Serve as a trusted point of contact for customers navigating complex financial tools including multi-leg options, margin, crypto, and futures
  • Consistently deliver high customer satisfaction
  • Share insights and themes from customer interactions with internal teams to improve products and services
  • Collaborate with peers to optimize outreach strategies and support workflows
  • Provide customer support for Event Contracts upon obtaining Series 3 licensure

Requirements

  • 3+ years of experience at a brokerage or within a licensed financial services environment
  • FINRA Series 7 and 63 required
  • FINRA Series 3 and Series 66 licenses are preferred and must be obtained within a certain amount of days of employment if not already held
  • Solid proficiency in multi-leg options strategies, margin trading, cryptocurrencies, and futures
  • Excellent verbal and written communication skills
  • Passionate about customer advocacy, financial literacy, and building long-term relationships
  • Adaptable and self-motivated in a fast-paced, constantly evolving environment
  • Experience with CRM tools and feedback systems (e.g., Salesforce, Slack)

Nice to have

FINRA Series 3 and Series 66 licenses

What we offer

  • Performance driven compensation with multipliers for outsized impact
  • bonus programs
  • equity ownership
  • 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance
  • fertility benefits
  • mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
  • Exceptional office experience with catered meals, events, and comfortable workspaces
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