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Customer Experience Representative (B2B) with German

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Babel Profiles

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Location:
Spain , Barcelona

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

30000.00 EUR / Year
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Job Description:

Our client, a global leader in the plastic distribution industry with operations across America, Asia, and Europe, is seeking a Customer Experience Representative to join their team in Barcelona. This is a strategic time to join the organization as the role evolves from a focus on operational tasks to high-level relationship management and analysis. You will be essential in supporting the Germany, Austria, and Switzerland (DACH) markets and helping B2B clients utilize the company’s digital e-commerce platform.

Job Responsibility:

  • Become a strategic partner for B2B clients in the DACH region
  • Act as a subject matter expert for the DACH region and provide deeper product analysis for clients
  • Promote and guide customers through the use of the company’s established e-commerce platform
  • Analyze product trends and customer needs to provide proactive solutions
  • Handle operational tasks that the external provider cannot resolve
  • Act as a first-level point of contact for internal departments
  • Prioritize tasks efficiently while managing competing demands

Requirements:

  • Full Professional level of German
  • Full Professional level of English
  • High comfort level speaking with customers over the phone in German
  • Background in customer service or product analysis is preferred
  • Growth Mindset: An individual with development potential who is eager to grow as the position evolves over the coming months
  • An active listener who thrives in collaborative environments
  • Detail-oriented, adaptable, and proactive mindset
  • Excellent organizational skills with a solution-oriented approach

Nice to have:

Knowledge of SAP is a plus

What we offer:
  • Fixed Salary + 5% company bonus
  • Flexible Hybrid Model: 50% teleworking scheme (alternating 2–3 days in the office)
  • Remote Work: 2 weeks per year of remote work from any location
  • Flexible entry (8:00 - 9:30 am)
  • Fridays: 8:00 - 15:00 year-round
  • Flexible compensation

Additional Information:

Job Posted:
May 03, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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