Customer Experience Representative (B2B) with French Job at Babel Profiles (Barcelona)

Technical Support Representative - French Speaking

Our Customer Support Team is here to help customers by delivering first-class su...

Location

Portugal , Lisbon

Salary:

Not provided

Dashlane

Expiration Date

Until further notice

Requirements

At least two years of experience in a Level 2 (L2) Technical Support role, with a strong focus on supporting business-to-business (B2B) customers, preferably within a SaaS or technology company
Excellent spoken and written English, as this will be the primary language for team collaboration and for handling the majority of support requests
Professional fluency in spoken and written French is mandatory to provide technical support for specific cases involving our French-speaking customers
Experience handling different support channels such as phone, email, chat, and screen shares with customers to solve complex business/technical issues
You're quality-driven with a passion for creating extraordinary customer experiences while being able to help your team achieve efficiency and productivity objectives
You're experienced in managing support tickets throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the product/development team, and resolution
Experience working and interacting with technical teams like developers/engineers and QA
Experience working with customer support platforms such as Zendesk, Salesforce, etc
Experience working with a Sales and/or Customer Success team
Experience in troubleshooting technical issues that can arise on web applications, mobile applications, local software, and web extensions

Job Responsibility

Respond to customer questions rapidly and clearly - this entails inquiries related to Dashlane's product, customer accounts, billing, and how to make the most of Dashlane
When required, provide dedicated technical support to French-speaking customers via inbound/outbound calls, handling escalations, and assisting Customer Success Managers
Take ownership of solving a wide range of customer problems through email, calls, and other channels as needed by providing effective probing and troubleshooting
Comply with and suggest improvements for ticket categorization and issue identification guidelines
Test and reproduce issues to troubleshoot and help Dashlane’s Product and Engineering teams identify and fix bugs
Handle escalation of complex or sensitive cases that cannot be resolved by our level 1 team, and help identify coaching/training opportunities from working on escalated cases
Provide support to our Level 1 agents through designated channels, such as Team Support, for topics requiring more in-depth knowledge of our product and procedures
Primarily focused on B2B customers, you will provide direct support through specific queues, with shorter SLA, like the White Glove queue
Handle inquiries and issues through screen share sessions scheduled by B2B admins in real-time or through our callback system
Assist with training and development of Level 1 agents on product knowledge, internal processes, tools, quality and best practices

What we offer

Flex Benefits - allocate a monthly amount to a pool of benefits
Health insurance covered by Dashlane
5 extra vacation days each year, plus your birthday off
Company wide well-being days (one per quarter)
Equal Parental leave - up to 20 weeks fully paid leave, within the first year of birth or adoption
Donation matching program - Dashlane will match your donations to organizations driving positive impact in historically marginalized communities
Access mental health services through Spring Health, available for you and your family members
Team building & social events - weekly lunch in the office and monthly happy hour

Fulltime

Customer Service Representative - B2B

Our client, a North American leader in food processing recognized for its iconic...

Location

Canada , Montréal

Salary:

Not provided

Randstad

Expiration Date

May 28, 2026

Requirements

Minimum of 3 to 4 years of experience as a B2B Customer Service Representative or in a manufacturing administrative role
Perfectly bilingual (French and English), both spoken and written, to serve clients outside of Quebec and cover a territory that spans beyond Quebec and which requires communication with customers and clients who do not speak French
Demonstrate a true passion for customer service and the ability to go above and beyond simple task execution
Naturally drawn to the food industry and consumer goods (CPG)
Ability to thrive in a stimulating, fast-paced, and constantly evolving environment

Job Responsibility

Act as a brand ambassador and primary point of contact for key accounts (grocery chains, distributors)
Coordinate orders and resolve billing or logistics disputes using a solution-oriented approach
Collaborate closely with production and finance departments to ensure operational fluidity
Manage complex situations requiring resilience and advanced analytical skills

What we offer

Competitive salary with annual reviews and a 5% performance bonus
3 to 4 weeks of vacation offered for profiles with 3+ years of relevant experience
Comprehensive group insurance and RRSP with employer contribution starting on day one
Flexible hybrid work model: 3 days in our brand-new Brossard offices and 2 days working from home
Stimulating environment with a free on-site gym and a $250 annual allowance for sports and physical activities
One paid volunteer day per year to support a cause that is close to your heart

Fulltime

Account Executive

The Account Executive role is your chance to shine as a sales superstar, with a ...

Location

France , Paris

Salary:

Not provided

Innova Market Insights

Expiration Date

Until further notice

Requirements

A minimum of 2+ years of successful sales experience
Prior B2B sales experience (food and beverage industry knowledge is a bonus)
Basic understanding of consumer and market insights data influences business decisions
Availability to travel and visit clients
Familiarity with sales tools ( experience with Salesloft, Dynamics or LinkedIn Sales Navigator is a plus)
Fluent French and English

Job Responsibility

Drive revenue growth by employing effective business development strategies
Focus your efforts on capturing new logos, targeting potential clients
Lead the entire sales cycle, from generating leads to closing the deal
Develop and maintain strong, lasting customer relationships
Represent our company and brand professionally and passionately in the French market
Maintain meticulous records of customer interactions and sales activities in our CRM database
Keep a close watch on industry trends and the current landscape, including the activities of customers and competitors
Attend trade shows and conferences to forge new business connections

What we offer

An attractive compensation package with a competitive base salary and uncapped commission
Work equipment and all the other accessories you need to work in the best conditions
Health, dental and vision insurance
Opportunities to learn, grow and develop your sales skills and work with the world’s largest leading companies and brands
Opportunities for international travel: in Europe for tradeshows and on-site visits
A rewarding and enjoyable experience where you grow professionally
A company culture that promotes work-life balance

Customer service representative-b2b

If you are a bilingual, dynamic professional with a passion for the food industr...

Location

Canada , Montréal, Brossard

Salary:

Not provided

Randstad

Expiration Date

June 02, 2026

Requirements

Minimum of 3 to 4 years of experience as a B2B Customer Service Representative or in a manufacturing administrative role
Perfectly bilingual (French and English), both spoken and written
Demonstrate a true passion for customer service and the ability to go above and beyond simple task execution
Naturally drawn to the food industry and consumer goods (CPG)
Ability to thrive in a stimulating, fast-paced, and constantly evolving environment

Job Responsibility

Act as a brand ambassador and primary point of contact for key accounts (grocery chains, distributors)
Coordinate orders and resolve billing or logistics disputes using a solution-oriented approach
Collaborate closely with production and finance departments to ensure operational fluidity
Manage complex situations requiring resilience and advanced analytical skills

What we offer

Competitive salary with annual reviews and a 5% performance bonus
3 to 4 weeks of vacation offered for profiles with 3+ years of relevant experience
Comprehensive group insurance and RRSP with employer contribution starting on day one
Flexible hybrid work model: 3 days in our brand-new Brossard offices and 2 days working from home
Stimulating environment with a free on-site gym and a $250 annual allowance for sports and physical activities
One paid volunteer day per year to support a cause that is close to your heart

Fulltime

Customer service representative-b2b

If you are a bilingual, dynamic professional with a passion for the food industr...

Location

Canada , Brossard

Salary:

Not provided

Randstad

Expiration Date

June 02, 2026

Requirements

Minimum of 3 to 4 years of experience as a B2B Customer Service Representative or in a manufacturing administrative role
Perfectly bilingual (French and English), both spoken and written
Demonstrate a true passion for customer service and the ability to go above and beyond simple task execution
Naturally drawn to the food industry and consumer goods (CPG)
Ability to thrive in a stimulating, fast-paced, and constantly evolving environment

Job Responsibility

Act as a brand ambassador and primary point of contact for key accounts (grocery chains, distributors)
Coordinate orders and resolve billing or logistics disputes using a solution-oriented approach
Collaborate closely with production and finance departments to ensure operational fluidity
Manage complex situations requiring resilience and advanced analytical skills

What we offer

Competitive salary with annual reviews and a 5% performance bonus
3 to 4 weeks of vacation offered for profiles with 3+ years of relevant experience
Comprehensive group insurance and RRSP with employer contribution starting on day one
Flexible hybrid work model: 3 days in our brand-new Brossard offices and 2 days working from home
Stimulating environment with a free on-site gym and a $250 annual allowance for sports and physical activities
One paid volunteer day per year to support a cause that is close to your heart

Fulltime

Senior Manager, Digital Customer Success

We’re hiring a Senior Manager, Digital Customer Success who will drive customer ...

Location

Salary:

Not provided

Akeneo

Expiration Date

Until further notice

Requirements

You have prior experience leading a Customer Success team in the B2B SaaS space
You have experience building and executing strategies to optimise customer satisfaction and retention via digital channels, automations and data
You have experience overseeing large international portfolios (+100 accounts)
You have strong strategic and analytical skills allowing you to interpret data to drive customer success strategies, solve complex problems, and anticipate customer needs in a rapidly changing environment.
You have excellent communication skills in English (fluency in French is a plus but not required)

Job Responsibility

Team leadership and development: Manage and mentor a team of Digital CSMs, providing regular coaching, performance feedback, and professional development opportunities to ensure team effectiveness and growth
Scalable digital success strategies: Develop and implement scalable digital customer success processes, playbooks, and best practices that align with organizational goals and enhance customer outcomes across the team's portfolio. Develop and execute strategies to secure the value, maximize renewals, and identify upsell opportunities.
Customer retention and satisfaction: Drive customer retention and satisfaction at scale with data-based strategies to identify and mitigate churn risk early.
Customer onboarding and journey management: Oversee the design and implementation of digital onboarding programs to guide new customers through initial setup and product adoption.
Proactive engagement and churn prevention: Oversee customer health metrics and usage data to identify at-risk customers, ensuring proactive digital engagement and leveraging data insights to inform customer success strategies and prevent churn.
Cross-functional collaboration: Partner with Sales, Product, and Support teams to align on customer goals, share insights, and ensure a seamless, cohesive, and exceptional customer experience.
Escalation management: Act as a point of escalation when needed, providing guidance to the Digital CSMs and collaborating with internal stakeholders to resolve challenges effectively.
Performance metrics and reporting: Track and analyze key performance metrics (NPS, retention rate, adoption) and present insights to leadership and drive continuous improvement
Advocacy for customer needs: Represent the voice of the customer internally, advocating for their needs in product roadmap discussions and organizational decision-making.

What we offer

Work-Life Balance: Flexible working hours, and a hybrid setup allowing 3-4 days working from home and option to Work from Anywhere for up to 30 days per year.
UK: Enjoy 25 days of annual leave.
US: Enjoy 25 days of annual leave
France: Enjoy 34 days of annual leave and RTTs.
Home Office & Commuting Allowance/Benefits: UK: Enjoy a £450 budget to enhance your home office and an £80 monthly sustainable transportation allowance for eco-friendly commuting.
US: Enjoy a $600 budget to enhance your home office and an $80 monthly sustainable transportation allowance for eco-friendly commuting.
France: Enjoy a €500 budget to enhance your home office. 50% discount on the public transportation pass of your choice or a €45/month Sustainable Transportation Allowance to support eco-friendly commuting.
Meal vouchers (France only): Get your 50% employer-funded Swile card and benefit from €9,5 worth of meal vouchers per working day.
Generous Parental Leave: UK: Benefit from 26 weeks of paid maternity leave, 4 weeks of paid leave for the second parent, and up to 20 weeks of fully paid shared parental leave. A gradual return to work program is also available.
US: Benefit from 16 weeks of paid maternity leave, 4 weeks of paid leave for the second parent. A gradual return to work program is also available.

Fulltime

Customer Service Representative

Ready to launch your career with a global brand? We’re looking for German, Itali...

Location

Poland , Warszawa

Salary:

Not provided

Randstad

Expiration Date

June 30, 2026

Requirements

Advanced knowledge of German, Italian, French or Czech & English (min. B2)
Eligibility to live and work in Poland
Proactive attitude with ability to quickly adapt to new situations
Problem solving mindset
Willingness to work with customers and building long-term relations
Customer focus and effective communication skills

Job Responsibility

Be the main contact for B2B customers (big companies that buy our client's products)
Handle the entire customer journey (check future orders (forecasts), process current orders, work with logistics team to ensure on-time delivery)
Be a problem-solver for customer questions or issues, find solutions and work with other teams (sales, supply) to fix them fast
Build relationships and make the customer experience amazing
Use modern digital tools

What we offer

Private healthcare
Life insurance
Lunch card
Sports card
Cafeteria platform
Holiday co-financing
Co-financing for kids' summer camps
Christmas gifts
Free access to the Legimi platform
Discount for company products

Fulltime

Enterprise Inside Sales Representative

We are seeking a German speaking Enterprise Inside Sales Representative to join ...

Location

Republic of Ireland , Dublin

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native or fluent German speaker with C1-level English
Bilingual candidates in French, Italian, Spanish, or Portuguese are also highly desirable
Proven success in outbound B2B, tech, or SaaS sales, with mid-market or enterprise experience strongly preferred
Strong results orientation with the ability to consistently meet and exceed targets
Excellent time management and the ability to prioritize effectively in a fast-paced environment
Demonstrated ability to build trusted relationships with enterprise stakeholders, including senior leaders and C-suite executives
Confident, consultative communication skills with the ability to articulate value propositions to executive audiences
Strong understanding of sales technology and familiarity with CRM and sales tools
Ability to receive and implement feedback to continuously improve performance
Strong problem-solving skills and the ability to adapt quickly

Job Responsibility

Generate and qualify enterprise leads through outbound prospecting, cold calling, email outreach, and social engagement
Manage multiple high-value client relationships with strategic follow-up and a focus on long-term partnership growth
Understand customer needs deeply to deliver tailored solutions and exceptional service
Navigate complex organizational structures to identify business priorities and influence decision-making
Partner with sales and support teams to execute effective sales strategies
Maintain accurate CRM records of sales activities, pipelines, and client interactions
Stay informed on market trends and competitor activity to identify new opportunities
Provide strong support throughout the sales process to ensure a seamless client experience
Achieve and exceed monthly and quarterly sales targets
Participate in regular sales meetings and training sessions to enhance skills and performance

What we offer

Structured training & career development plan
Paid Parental Leave (Up to 6 weeks for Maternity and Paternity)
Paid Childcare/Dependent Care
Education Reimbursement
Comprehensive VHI cover from day 1
Bike To Work Scheme / TaxSaver Leap Card Scheme
Personal Hardship Loan Program
Rockstar Awards, Spot Prizes and Tenure Awards!
24/7 Employee Assistance Program and Modern Health App

Fulltime

Customer Experience Representative (B2B) with French

Babel Profiles

Location:
Spain , Barcelona

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
May 05, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Experience Representative (B2B) with French