Customer Experience Representative, Advanced Services Jobs

Robinhood

Location:
United States, Chicago ▼
Denver
Westlake

Category:
Customer Service

Contract Type:
Not provided

Salary:

28.10 - 33.00 USD / Hour

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Job Description:

Join us in building the future of finance. Our mission is to democratize finance for all. Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience. As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively.

Job Responsibility:

Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams
Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction
Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries
Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-centric solutions
Contribute to internal knowledge bases, training content, and onboarding processes to improve team readiness and effectiveness
Address escalated customer issues, ensuring swift resolution while balancing business integrity and regulatory compliance
Engage in continuous learning and actively participate in team-driven process improvements

Requirements:

2+ years of customer experience within financial services
At least 1 year working in an active trader role or on a trade desk
Active Series 7 & 63 licenses
Demonstrated ability to collaborate with cross-functional teams (Product, Compliance, Engineering)
Proven track record of effectively handling and de-escalating escalated customers
Familiarity with support platforms and CRM tools (e.g. Salesforce)
Enthusiasm for financial markets, trading platforms, and fintech innovations

Nice to have:

Series 3 & 4 licenses

What we offer:

Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
100% paid health insurance for employees with 90% coverage for dependents
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
Employer-paid life & disability insurance, fertility benefits, and mental health benefits
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more
Exceptional office experience with catered meals, events, and comfortable workspaces

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Experience Representative, Advanced Services