CrawlJobs Logo
Uber Logo Uber · Customer Service

Customer Experience Program Specialist

Brazil, Sao Paulo · Job Posted May 27, 2026
Apply Position
Job Link Share

Job Description

The Special Projects & Governance team within Delivery CX LATAM leads high-impact strategic initiatives that improve operational performance, execution excellence, and cross-functional alignment across the region. The team connects global priorities with regional execution by driving governance routines, strategic forums, business insights, and transformational projects that support scalable and customer-centric operations. In this role, the candidate will play a key role in improving how the organization operates, prioritizes, and executes against its strategic goals, while partnering with regional and global stakeholders across multiple initiatives.

Job Responsibility

  • Support governance and strategic execution routines across Delivery CX LATAM, including business reviews, leadership forums, reporting structures, and operational cadences.
  • Develop insights and strategic recommendations based on operational performance, trends, and business priorities to support decision-making and organizational alignment.
  • Partner cross-functionally with regional and global stakeholders to connect broader organizational priorities with LATAM initiatives and execution plans.
  • Lead or support special projects focused on operational improvement, scalability, process optimization, and strategic transformation.
  • Identify gaps, operational challenges, and improvement opportunities proactively, helping drive actionable solutions and stronger execution across the organization.
  • Explore opportunities to improve team efficiency and ways of working through automation, AI-enabled solutions, and operational innovation.

Requirements

  • 3+ years of experience in project/program management, business operations, customer experience, consulting, analytics, or related fields.
  • Strong analytical and problem-solving skills, with the ability to interpret data, identify insights, and support strategic decision-making.
  • Curious and growth-oriented mindset, with interest in exploring new technologies, AI tools, and ways of working to improve operational effectiveness.
  • Highly proactive and organized, with the ability to identify opportunities, solve problems independently, and operate effectively in fast-paced and ambiguous environments.

Nice to have

  • Extensive experience in Customer Experience (CX), Community Operations, support operations, or related operational environments.
  • Demonstrated ability to use AI tools or automation solutions to improve team efficiency, streamline processes, or drive measurable business impact.
  • Ability to balance strategic thinking with strong execution and attention to detail.
  • Strong written and verbal communication skills, with the ability to synthesize information and communicate clearly across different stakeholders.
Uber - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Experience Program Specialist

8 matching positions

Customer Experience Program Specialist

As a Merchant CX Program Specialist, you will play a critical role in improving ...
Location
Location
Mexico , Mexico City
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Customer Centricity: A mindset that prioritizes the customer experience
  • Operational Execution: organizational skills with a 'finisher' mindset
  • ability to manage multiple workstreams simultaneously and execute tasks with high attention to detail
  • Data Literacy: Strong analytical skills with experience using data to drive decisions, track KPIs, and identify improvement opportunities
  • familiarity with automation and AI-driven support solutions (e.g., chatbots, LLMs, workflow automation) is a plus
  • Communication & Collaboration: 100% fluency in English. High attention to detail and accountability, with demonstrated ability to manage complex initiatives and collaborate effectively with globally distributed, cross-functional teams
  • Problem Solving: Ability to navigate ambiguous problems and propose clear, actionable paths where processes are not yet fully defined
Job Responsibility
Job Responsibility
  • Identify and Solve Pain Points – Conduct and develop analysis to uncover inefficiencies and implement strategic, data-backed solutions
  • Optimize Support Processes – Develop and document standardized procedures to improve merchant support, ensuring consistency and scalability while creating synergies across different Lines of Business (LOBs) and regions
  • Performance Tracking – Analyze operational data, trends, and key performance metrics to identify opportunities for improvement and inform strategic decisions
  • Project Management – Own the execution of key initiatives from inception to completion, in alignment with business goals
  • Collaborate with Cross-Functional Teams – Work closely with key POCs such as Analytics, Vendor Management, Workforce Management, Learning & Development, Content, Sales, and Operations to align strategies and drive continuous improvement
  • BPO Management and Coordination – Ensure smooth and efficient operations within third-party support teams, optimizing performance and service quality
  • Drive Communication – Providing clear insights, performance updates, and actionable recommendations to stakeholders
  • Troubleshoot and Solve Ad-Hoc Issues – Proactively address operational challenges, ensuring a seamless merchant support experience
Read More
Arrow Right

Customer Experience Program Specialist

Community Operations at Uber is where real people solve real problems in real ti...
Location
Location
Brazil; Mexico , Sao Paulo; Mexico City
Salary
Salary:
Not provided
uber.com Logo
Uber
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in project management, strategy & planning, or continuous improvement
  • Advanced skills in data analysis (Excel/Google Sheets) with the ability to turn numbers into a compelling narrative
  • Native/Fluent level Spanish or Portuguese AND Business level English (mandatory) for collaborating with global teams
  • A proven ability to troubleshoot complex issues and manage multiple stakeholders with conflicting priorities
Job Responsibility
Job Responsibility
  • Drive Financial Efficiency - Identify and unlock savings by analyzing support costs and operational waste, ensuring our regional strategy aligns with financial targets
  • Master the Metrics - Own the monitoring of plan vs. actuals
  • you will track the scorecard for support operations to improve cost, quality, and efficiency across Rider and Driver lines of business
  • Influence Across Borders - Collaborate with Global POCs and regional LOBs, communicating insights clearly to ensure everyone is aligned on the mission
  • Scale Support Strategy - Drive segmented differentiation through support treatments, balancing empathy for the user with the practical constraints of the business
  • Process Improvement - Manage continuous process improvement requests for your respective Support Operations, develop projects and implement it with relevant stakeholders as needed
  • Strengthen Vendor Partnerships - Partnership with our third party Vendors (BPOs) to ensure our support policies are properly implemented and gather insights to ensure our customer needs are met
Read More
Arrow Right

Customer Experience Program Specialist

The Customer Experience Program Specialist - GB position is responsible for unde...
Location
Location
United States , Great Bend
Salary
Salary:
Not provided
kansashealthsystem.com Logo
The University of Kansas Health System
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors Degree
  • 3 or more years of experience facilitating training sessions with adult learners
  • Experience with content development for adult learners
  • Experience with relationship-building, presentation, and analyzing data
  • Experience planning, organizing, and being flexible in response to shifting priorities and multiple requests
Job Responsibility
Job Responsibility
  • Provides oversight for the Customer Service Training (CST) program in Great Bend in partnership with the Vice President of Culture
  • Identifies and trains new CST facilitators at the Great Bend campus in partnership with the Vice President of Culture
  • Ensures availability of CST through personal facilitation of the content where needed
  • Supports the consistent and effective delivery of CST through periodic observation, review and coaching of facilitators
  • Develops content for, and coordinates implementation of accelerated CST classes for existing employees who have not been trained or who would benefit from retraining sessions
  • Conducts continual assessment and revision of content for CST content for new employees
  • Partners with cross functional areas to identify and recommend new Customer Service or Patient Experience-related courses
  • Partners with leaders throughout the health system to optimize patient experience scores through training and activities specific to their areas and through training and education addressing health system initiatives
  • Evaluates and recommends training materials for use in courses
  • Collaborates, as appropriate, with HR on content development, delivery techniques, and assessment of facilitators
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a highly motivated Customer Experience Specialist for a clien...
Location
Location
United States , Overland Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a customer service or call center environment
  • Strong proficiency in handling multi-browser systems and email correspondence
  • Demonstrated ability to resolve account inquiries and discrepancies effectively
  • Exceptional data entry skills with a focus on accuracy and attention to detail
  • Ability to manage customer success initiatives and foster positive relationships
  • Adept at handling challenging situations with professionalism and composure
  • Excellent communication skills, both verbal and written
  • Willingness to consistently meet or exceed performance metrics and adapt to evolving processes
Job Responsibility
Job Responsibility
  • Build strong relationships with customers, internal teams, and external stakeholders to enhance program satisfaction and usage
  • Handle customer inquiries and concerns with professionalism, ensuring timely and accurate resolutions
  • Escalate unresolved issues to the appropriate teams or leadership when necessary
  • De-escalate challenging interactions while maintaining a high standard of customer service
  • Document customer interactions, feedback, and complaints accurately in the system
  • Meet or exceed established performance metrics, including service level agreements (SLAs) and departmental standards
  • Participate actively in training sessions and provide constructive feedback to improve processes and documentation
  • Collaborate with leadership and team members to enhance program satisfaction and implement actionable insights from client reviews
  • Adapt positively to organizational changes and provide support for new program implementations
  • Complete daily administrative tasks such as billing preparation, account updates, and onboarding processes efficiently
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a Customer Experience Specialist to deliver exceptional suppo...
Location
Location
United States , Fort Worth
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer service experience in a fast-paced support environment
  • Ability to manage high volumes of calls, emails, and service requests without sacrificing quality
  • Experience working in ticketing systems or handling process-driven tasks with multiple required steps
  • Strong written and verbal communication skills suited to detail-focused and service-oriented interactions
  • Excellent organizational skills, including detailed note-taking and accurate recordkeeping
  • Comfortable using multiple browser windows and digital tools to research, document, and resolve issues
  • Background in call center customer service, customer success, or email correspondence is preferred
  • Ability to troubleshoot customer concerns, including connectivity-related issues, with patience and attention to detail
Job Responsibility
Job Responsibility
  • Respond to inbound calls, emails, and support tickets from members, partners, consumers, and internal stakeholders with a high level of care
  • Assist with event-related service needs such as registration updates, pricing questions, invoice support, attendee changes, badge revisions, and profile maintenance
  • Support inquiries connected to luxury hotels, cruise experiences, and promotional travel programs while ensuring each case is handled accurately
  • Navigate ticketing and service platforms with careful attention to multi-step workflows so that no required actions are overlooked
  • Maintain complete and well-organized documentation for customer interactions, case details, and follow-up actions
  • Use training materials, recorded sessions, and reference guides to resolve issues efficiently and apply processes correctly
  • Deliver a premium customer experience that reflects the expectations of high-end travel advisors and preferred partners
Read More
Arrow Right

Bilingual Customer Experience Specialist

Right now, Air Canada is looking for Customer Experience Specialists to join our...
Location
Location
Canada , Quebec City
Salary
Salary:
18.15 CAD / Hour
aircanada.com Logo
Air Canada
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
  • Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
  • Ability to walk long distances and stand for long periods
  • Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
  • The ability to work within strict timelines in order to maintain on-time performance
  • Ability to adhere to Air Canada's attendance and grooming standards
  • Previous customer service experience with strong interpersonal skills
  • Excellent communication and teamwork skills
  • Strong ability to solve problems and find solutions, in line with the guidelines and policies
  • Safety and security conscious
Job Responsibility
Job Responsibility
  • Conduct passenger check-in, and prepare and issue boarding passes
  • Assist pre-boarding passengers and provide information on flight schedules and routes
  • Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
  • Active movement throughout the airport to attend to the assigned work area
What we offer
What we offer
  • Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you've completed twenty-eight (28) weeks of service.
  • We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
  • Training and development tools to help unlock your full potential.
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers and int...
Location
Location
United States , Overland Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in call center or customer service support roles
  • Strong written and verbal communication skills, including clear and effective email correspondence
  • Ability to manage account inquiries, research discrepancies, and enter information accurately into multiple systems
  • Comfortable working across several browser windows and applications at the same time in a fast-paced environment
  • Demonstrated ability to de-escalate customer concerns and maintain a calm, solution-focused approach
  • Strong attention to detail with the ability to complete administrative and account-related tasks accurately and on time
  • Commitment to meeting performance metrics, service level expectations, and quality standards
  • Reliable, detail-oriented, and adaptable team player with a positive attitude and willingness to learn
Job Responsibility
Job Responsibility
  • Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement
  • Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up
  • Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed
  • Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records
  • Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages
  • Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned
  • Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department
  • Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement
  • Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results
  • Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right

Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers and int...
Location
Location
United States , Overland Park
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in call center or customer service support roles
  • Strong written and verbal communication skills, including clear and effective email correspondence
  • Ability to manage account inquiries, research discrepancies, and enter information accurately into multiple systems
  • Comfortable working across several browser windows and applications at the same time in a fast-paced environment
  • Demonstrated ability to de-escalate customer concerns and maintain a calm, solution-focused approach
  • Strong attention to detail with the ability to complete administrative and account-related tasks accurately and on time
  • Commitment to meeting performance metrics, service level expectations, and quality standards
  • Reliable, detail-oriented, and adaptable team player with a positive attitude and willingness to learn
Job Responsibility
Job Responsibility
  • Build strong relationships with customers, clients, merchants, and internal teams to deliver a high-quality service experience and encourage continued program engagement
  • Respond to inquiries, concerns, and service requests through phone and email while providing clear information and timely follow-up
  • Calm difficult situations with professionalism, resolve routine issues directly, and direct complex or unresolved matters to advanced support teams or leadership when needed
  • Document conversations, issues, and outcomes thoroughly in the company system to maintain accurate service records
  • Complete daily operational work such as preparing billings, updating accounts and user profiles, processing onboarding activities, and sending approvals or confirmation messages
  • Support program communications by creating and distributing launch-related announcements and other customer-facing updates as assigned
  • Meet established performance expectations, including service levels, quality standards, and productivity goals set by the department
  • Take part in training sessions, team discussions, and feedback meetings to strengthen service delivery and identify opportunities for process improvement
  • Partner with leadership and colleagues to share client feedback, contribute to business review discussions, and help develop action plans that improve satisfaction and program results
  • Assist with documenting procedures and offering input during new program implementations or other operational changes to support a smooth customer experience
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Fulltime
Read More
Arrow Right