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Customer Experience Program Manager

https://www.microsoft.com/ Logo

Microsoft Corporation

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Location:
United States , Redmond

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

84200.00 - 165200.00 USD / Year
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Job Description:

AI is transforming the enterprise landscape, redefining how businesses innovate, operate, and deliver value. At Microsoft, we believe the next wave of productivity will come from empowering every developer to build AI-powered experiences that delight customers and drive commercial success. Windows is at the heart of this transformation, serving as the most widely adopted platform for enterprise applications worldwide. This role offers you the opportunity to shape the future of AI on Windows - helping millions of developers harness cutting-edge AI capabilities to create secure, scalable, and impactful solutions for commercial customers. As Customer Experience Program Manager and part of Windows Platform + Developer team, you would sit side-by-side with product and engineering teams building cutting-edge AI platforms, including Windows AI Foundry and MCP on Windows. You will be in the core of intersection between technology, business and innovation, partnering closely across product, engineering, sales and marketing to enable value of on-device AI with commercial customers across industries, segments and markets.

Job Responsibility:

  • Define the Vision: Drive the strategy for enabling AI-powered development on Windows
  • Partner with Industry Leaders: Collaborate and drive adoption of new technologies with top ISVs, SIs, enterprise customers, and internal engineering teams
  • Champion Enterprise Readiness: Drive validation of Windows AI platform with commercial customers to influence product roadmap
  • Empower Developers: Build programs, tools, and guidance that make it seamless for developers to integrate AI into their Windows applications
  • Shape the Ecosystem: Influence product roadmaps, SDKs, and developer experiences to accelerate AI adoption across industries

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field OR equivalent experience
  • 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 2+ years experience in technical product management
  • 2+ years experience engaging with customers and stakeholders, building tech sales pipelines
  • 2+ years of experience with Windows operating system and application development
  • 2+ years of Program management experience
  • Experience collaborating with external engineering partners to design, build, or integrate technical solutions

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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