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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Customer Experience Program Manager

Singapore, Singapore · Job Posted May 03, 2026
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Job Description

We are seeking a highly motivated, passionate, and customer centric Customer Experience Program Manager to join the Office of the CTO. This is a hands on, customer facing, technical role that requires deep expertise in AI and Machine Learning, specifically leveraging Python for end-to-end solution design, development, and deployment. Experience with JavaScript and/or .NET and Agent development frameworks like Microsoft Agent Framework, LangChain, LangGraph is strongly preferred. You'll collaborate closely with enterprise customers to solve critical business challenges by leveraging Azure's cutting edge AI capabilities, design and build AI solutions, implement robust data pipelines including Azure OpenAI, Azure ML, and other Large/Small Language Model (LLM/SLM) platforms. Our diverse, inclusive, and mission-driven team prioritizes innovation, collaboration, and continuous learning, focused on solving complex, real-world business challenges for enterprise customers.

Job Responsibility

  • Lead hands-on design and development efforts primarily using Python, building robust, scalable, and customer-focused AI/ML solutions.
  • Engage directly with key enterprise customers to strategize, architect and implement AI driven, Agentic AI solutions leveraging Azure AI services including Azure OpenAI, Azure ML.
  • Translate complex requirements into practical, well architected technical solutions and develop rapid prototypes, involving data ingestion, validation, processing, and model deployment using Azure platform components.
  • Build, customize, and optimize AI models, AI Agents and related components for customer specific use cases.
  • Proactively explore diverse datasets to engineer novel features and signals that significantly enhance ML performance.
  • Participate actively in various phase of the model lifecycle from conceptualization, training, fine tuning, validation, and deployment, to continuous monitoring and improvement.

Requirements

  • Master's degree (or higher), preferably with a specialization in Machine Learning, Data Science, or AI.
  • Minimum 10+ years architecting solutions and building software with experience in AI Based Solutions.
  • Mandatory hands-on experience in Python development, with extensive practical experience building and deploying production-grade AI solutions.
  • Proven track record of successful delivery of cloud-native AI projects, ideally on the Azure platform.
  • Demonstrated expertise in deep-learning and Agentic AI frameworks (Microsoft Agent Framework, LangChain, LangGraph etc.) and model optimization.

Nice to have

  • Additional, hands-on software development experience in JavaScript and/or .NET, providing full-stack solution design capability.
  • Deep understanding and practical experience with Azure OpenAI (e.g., ChatGPT), Azure ML, and AI Agent development frameworks.
  • Expertise in implementing automated deployments using Azure DevOps, GitHub (CI/CD pipelines) and comprehensive understanding of MLOps practices.
  • Excellent communication skills (written and verbal) with the ability to articulate complex technical solutions clearly to diverse audiences, including senior executives.
  • Strong analytical and problem-solving skills, with a passion for customer empathy and user-centric solution design.
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