Customer Experience Partner Nasal Polyps Drug Program

• Consistently achieve sales objectives (units, value, market share) of the promoted product portfolio in your area
• Act as a bridge between customer engagement functions
• Lead and develop health communities to best serve patients
• Manage customer insights (needs, feedback, pain points) and relay them to the team for outcome-driven communication
• Collaborate with Customer Engagement to tailor customer journeys that address needs and solve pain points
• Own and adapt communication with customers to meet their specific needs
• Implement and manage customized activation strategies across all channels to ensure optimal customer experience

• Minimum 3 years as a Medical Representative in a pharmaceutical company in Poland
• Experience working with hospital-based physicians
• Proven track record in delivering group presentations in hospital wards
• Knowledge of working with drug programs would be a great asset
• Knowledge of working in therapeutic areas specific to Nasal Polyps (Laryngology, Otolaryngology (ENT))
• Sales management and scientific knowledge
• Strategic analysis and planning capabilities
• Project management skills
• Strong interpersonal skills to negotiate, communicate, present, and persuade
• Excellent collaboration and analytical skills
• Ability to prioritize and work on own initiative with quality decision-making
• Valid driving license category B
• University degree, preferably in biology, biotechnology, chemistry, or pharmacy
• Polish – full professional proficiency

English language knowledge will be an asset

• Help transform care for patients with immune challenges, delivering breakthrough treatments that bring hope to those with the highest unmet needs
• Work at the intersection of science and customer experience, using AI-driven insights and digital innovation to deliver best-in-class engagement
• Develop your career with opportunities to grow across functions and regions in a purpose-driven environment
• Make a direct impact on patient lives by building meaningful relationships with healthcare professionals and shaping treatment journeys
• Collaborate with diverse, talented teams across market access, medical, and customer engagement functions
• Thrive in a workplace where diversity, equity, and inclusion are at the core, with programs that celebrate every voice