Customer Experience Operations Lead

You will be one of the founding members of a brand-new Customer Experience Operations team at Keepit. This is not a role where you maintain what already exists. It’s a role where you build something from the ground up. Your mission is to change that by building and maintaining the customer operations control plane: the lifecycle states, the signals that move those states, the system-of-record rules behind those signals, and the operational workflows that make execution predictable at scale (both direct and channel motions).