Customer Experience & Operations Assistant Job at Koala

Customer Experience & Operations Assistant

Being a key part of Koala’s sustainability focus, the role at Second Home is div...

Location

Salary:

Not provided

Koala

Expiration Date

Until further notice

Requirements

Prior experience in a retail or customer facing environment with a demonstrated ability to deliver a high level of customer service
Proficient in use of computers and other devices
Prior experience in warehousing or furniture assembly
Proven ability to implement process improvement initiatives through innovative suggestions
Demonstrated ability to work with minimal supervision and collaboratively within and across teams
Current drivers licence

Job Responsibility

Own the Floor & the Screen: Seamlessly navigate customer needs across both physical and digital platforms
Drive Results: Use your natural selling ability to turn casual inquiries into loyal customers
Exceed Expectations: Go beyond standard service to 'knock the socks off' every person you interact with
Safety first- Maintain standards of health and safety, hygiene, housekeeping and security within the Warehouse and Office spaces
Working with inbound/ return products. Continually focus on improving return product processes that allow for new and improved ways to operate
Recovering returned products to their best possible state: This will include replacing covers, repackaging, cleaning of product, disassembling products and then reassembling with spare/new parts and identifying ways to fix broken products. The goal is to do whatever we can to increase the lifespan of the product for its next home
Champion the sustainability direction for the Koala Second Home ensuring we do whatever is possible to limit any negative effect on the planet. Work towards making sustainability a natural part of our everyday work
Be comfortable working within groups and presenting ideas and feedback to continuously improve the operational processes and customer experience
Be comfortable working with other departments within the business to take a collaborative approach to deliver outcomes
Ability to work 3 weekends per month (Replacement time off for this will be before, after or both sides of the weekend)

What we offer

Take a break - Generous time off - volunteer, parental, Koala life leave and more to help keep your work-life balance, balanced
Surprise & delight - The two-word combo at the core of everything we do. All Koalas can expect to enjoy free Koala products with ‘mates rates’ for your friends and fam
Support & wellbeing - Our employee experience respects and embraces all families, formed, found and evolving. You’ll have access to our Employee Assistance Program, which includes unlimited sessions for financial, work, relationship, family or wellbeing support
Accelerate your career - via our Learning Management platform, as well as individual and team growth budgets and dedicated days
Community & connection - We believe that simply doing ‘no harm’ isn’t good enough So, how are we doing our part? BCorp Certified, WWF Partnership, volunteer days, a member of SoftLanding, 1% and so much more

Customer Operations Assistant

You’ll join our fast-growing team at the heart of our operations, directly suppo...

Location

Cameroon; Côte d'Ivoire; Senegal , Douala; Abidjan; Dakar

Salary:

Not provided

Capi Money

Expiration Date

Until further notice

Requirements

1–2 years of experience in customer operations, support, back-office operations, or a similar execution-focused role
Strong attention to detail and ability to follow structured guidelines with consistency and accuracy
Comfortable handling repetitive operational tasks in a fast-paced environment while meeting SLAs
Fluent in French (written and spoken) and comfortable with English

Job Responsibility

Review and approve supplier invoices in line with Capi’s internal compliance approval guidelines
Validate that invoices match the transaction details registered on the platform and flag discrepancies early
Create issues when invoices are incomplete, unclear, or non-compliant
Follow up with clients when issues remain unclear to them, to clearly explain required corrections and next steps
Ensure invoices are approved within defined SLAs
Escalate suspicious or high-risk cases to Compliance or Ops Leads with clear context and documentation
Identify recurring invoice issues and contribute to improving guidelines, templates, and automation opportunities
Respond promptly and professionally to inbound customer queries about payments, invoices, and transaction status
Guide clients through compliance and documentation requirements, explaining processes clearly and without jargon
Manage communications on stuck or delayed payments, coordinating with banking partners and internal teams to resolve issues quickly

What we offer

competitive salary
share options
benefits

Fulltime

New

Exports Customer Experience Senior Assistant Manager

The Exports Customer Experience Senior Assistant Manager is responsible for ensu...

Location

Philippines , Metro Manila

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

3-5 years of experience in Supply Chain operations, specifically in planning and export-related areas
Working knowledge of supply chain management principles
Demonstrated analytical and conceptual problem-solving abilities
Excellent oral and written communication skills, including presentation skills
Ability to manage multiple projects and work through ambiguity
Strong communication skills with the ability to deliver complex information to a variety of audiences effectively
Proficiency in Microsoft Excel
Good working knowledge of SAP and Kinaxis is an asset

Job Responsibility

Oversee the achievement of Exports Customer Service KPIs (ICDOT)
Manage a team of Exports Customer Service Executives responsible for supportability planning and innovations in Export markets
Ensure smooth operations in the export distribution process (Distribution Requirements Planning) to deliver high levels of customer service to Export markets
Provide transparency on the overall supply situation to Export markets and highlight any supply risks to support the business planning process
Consolidate Export market demand and analyze demand movements
Drive digitization initiatives on Export demand collation (RPA, Kinaxis)
Ensure compliance with CO procedures and policies (Service Level Agreements, Working Capital, Sourcing Capabilities, etc.) in associated countries
Support the S&OP process by driving a structured Regional Demand and Supply Reconciliation process

Fulltime

People Experience and Operations Assistant Analyst (Talent Management and Learning)

People Experience and Operations Assistant Analyst (Talent Management and Lea...

Location

Egypt , New Cairo

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

1-2 year of experience in Talent Management and Learning activation
HR Shared Services process and SLA management
Process management and continuous improvement with a focus on optimization and productivity
Technical / Functional Skills & Knowledge of HR Tools and Interface
Very good English language skills

Job Responsibility

Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Manage escalation and take ownership for ultimate issue resolution
Ensure continuous and timely knowledge management platform update
Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard
Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population
Facilitate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timlines with the BU
Provide monthly reports for designated stakeholders
Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s designated population in assigned markets
Activate & facilitate training programs’ logistics, arrangements & execution in coordination with In-field HR Ops teams

Fulltime

Customer Experience DT Assistant Manager

As the Customer Experience Distributive Trade Assistant Manager, you will lead e...

Location

Philippines , Metro Manila, BGC

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Holds a bachelor’s degree holder in Industrial Engineering, Logistics, Customer Development (DT) or Business Management
At least 3 years to 5 years of relevant experience in Supply Chain, Business Partnering, and Customer Service
Strong service orientation and excellent communication skills
Customer-focused and results-oriented
Critical thinker and highly analytical
Proficient in MS Office (MS Excel and MS PowerPoint in particular)

Job Responsibility

Lead transformation of distributor order and inventory management processes to ensure frictionless fulfillment, adaptive supply chain solutions, and no-touch replenishment
Champion strategic collaboration with Distributors and Business Units to co-create future-oriented solutions that unlock sales potential and elevate service performance
Align seamlessly with Customer Operations and CD teams to embed transformation KPIs and accelerate operational excellence initiatives
Analyze customer experience metrics (inventory health, service level, on-shelf availability) to identify performance gaps, and orchestrate cross-functional teams to implement breakthrough improvements

Fulltime

People Experience and Operations Assistant Analyst

The People Operations Asst Analyst – TM will be responsible for administering an...

Location

Egypt , New Cairo

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

0-2 year of experience in Talent Management and Learning activation
HR Shared Services process and SLA management
Process management and continuous improvement with a focus on optimization and productivity
Technical / Functional Skills & Knowledge of HR Tools and Interface
Very good English language skills

Job Responsibility

Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous process improvement
Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
Manage escalation and take ownership for ultimate issue resolution
Ensure continuous and timely knowledge management platform update
Gather TM Capability monthly results & update accordingly the Service Delivery Scorecard
Administer local Reward & Recognition programs including monthly & quarterly cycles for FL population
Facilitate end to end functional academies & Management Trainees Programs including managing the opening & graduation events, activating all the learning offerings and managing all the needed logistics in coordination with In-field HR Ops teams as per the agreed timelines with the BU
Provide monthly reports for designated stakeholders
Administer company’s Code of conduct & Anti-Bribery trainings for PepsiCo’s designated population in assigned markets
Activate & facilitate training programs’ logistics, arrangements & execution in coordination with In-field HR Ops teams

People Experience and Operations Assistant Analyst

People Experience & Operations Asst Analyst is the on-site HR SPOC for employees...

Location

Egypt , Assiut

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

1 – 3 years of experience, preferably with HR Operations experience
Customer Orientation
Technical / Functional Skills & Knowledge of HR Tools and Interfaces
Experience or understating of People Experience/Shared Services environment
Change management and agility
Must possess strong influencing skills
Demonstrated track record of strong service delivery

Job Responsibility

Activate Talent Management agenda in location
Activate Learning agenda
Handle site government inspection

Fulltime

Customer Experience Specialist, China Market (Temp till 30 Nov 2026)

WHO WE ARE: CloserStill Media run over 80 market leading business exhibitions in...

Location

Singapore , Singapore

Salary:

3000.00 - 3500.00 SGD / Month

CloserStill Media

Expiration Date

Until further notice

Requirements

Fluency in Mandarin Chinese (professional written and spoken skills) and proficiency in English
Familiarity with WeChat as a business communication tool
Strong organisational skills with the ability to multitask and manage multiple customer requests efficiently
Excellent interpersonal and communication skills, with a customer-focused mindset
Ability to work collaboratively with cross-functional teams
Detail-oriented with a problem-solving attitude

Job Responsibility

Act as the main point of contact for Chinese customers, post-confirmation of contract, coordinating their needs with Marketing, Operations and Finance teams
Guide customers through the registration process on Swapcard, TechWeek app primarily for exhibitors, key visitors, and Chinese VIPs
Assist customers with the use of WeChat for event-related communications
manage and operate the designated China WeChat account
Support customers in completing application forms and requests for event-related services, including furniture, AV equipment, logistics, and other requirements
Collaborate closely with customers during their integration into the Ezone platform and other event digital tools
Build and improve cross-team relationships through improving processes, workflows, and alignment
Anticipate customer needs and proactively resolve issues to enhance customer satisfaction
Manage customer status communications internally to highlight successes and potential problems before they escalate
Facilitate interaction and workflow between project team members (Sales, Marketing, Operations, Finance) to ensure deliverables and metrics are delivered on time

Fulltime

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Customer Experience & Operations Assistant

Job Description

Job Responsibility

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What we offer

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