Customer Experience Officer Job at Vogue Jewellers Pvt Ltd (Colombo)

Turkish Customer Experience Officer

This is for all the local Turkish speakers who are based in Athens, Greece! Are ...

Location

Greece , Athens

Salary:

Not provided

Randstad

Expiration Date

December 30, 2026

Requirements

Experience in customer service roles would be an asset
Outstanding communication and comprehension skills
Dynamic personality
Excellent typing skills
Native level of Turkish
Fluent oral and written skills in English

Job Responsibility

Act as the first point of contact for the Turkish market
Performing personal clientele analysis and taking actions as required
Developing and maintaining excellent relationships with prospective and existing clients
Cooperating effectively with other departments as required
Contributing to team effort by achieving targeted results

Fulltime

Customer Relations Officer, Shopping Experience

Reporting to the Shopping Experience Manager, you will be the liaison officer to...

Location

Singapore , Singapore

Salary:

Not provided

IKEA

Expiration Date

Until further notice

Requirements

strong communication and interpersonal skills with passion for children and people
committed and motivated team player, who is also able to work independently
able to cope with stress and able to provide solutions for customers and operational issues
good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

Job Responsibility

Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers
Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables
Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery
Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store
Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience
You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job
You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required

Parttime

Sr Customer Experience Manager- Customer Journey

This role leads the development and execution of customer experience strategies ...

Location

United States , Bellevue; Overland Park; Frisco

Salary:

79900.00 - 144100.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
4-7 years Wireless experience
4-7 years Leadership experience
4-7 years Analytical experience
Strong understanding of planning, customer retention, and customer experience methods
Strong proficiency in Customer Journeys
Microsoft Office (Required) – Including advance skills in MS PowerPoint (C-Suite Presentations), and MS Excel (Formulas)
Basic understanding experience with MS SQL (Preferred)
Strong problem-solving capability and proficiency in root cause analysis along with ability to present findings to executives and complete postmortem analysis
Cross Functional Leadership (Required)

Job Responsibility

Lead the development and execution of customer experience strategies to improve service delivery across channels
Manage process optimization efforts to enhance project rollouts and operational efficiency
Collaborate with senior management to align customer experience initiatives with organizational goals
Oversee analysis and resolution of product issues affecting customers and employees
Provide coaching, feedback, and career development guidance to team members
Prepare and communicate departmental updates on key projects and performance metrics
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays

Fulltime

Sr. Manager, Customer Experience-Frontline Digital Experience

In this role, you’ll lead a team focused on delivering T-Mobile’s digital experi...

Location

United States , Bellevue

Salary:

112900.00 - 203700.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree and 7 years of related work experience
4-7 proven experience in the wireless industry
4–7 years of people leadership and team development experience
2+ years of experience identifying customer difficulties, designing solutions, and ensuring implementation
Strong background in customer experience strategy, process optimization, and analytics
Strategic problem solver with a proven track record to influence and get results at all levels
Proficient in Microsoft Office
experience with SQL and analytics tools is a plus
Excellent communication, problem-solving, and project management skills
At least 18 years of age

Job Responsibility

Lead and encourage a team through mentor, career development, and performance feedback
Develop and implement customer experience strategies aligned with T-Mobile’s vision and customer-first philosophy
Represent the voice of the customer at the leadership level to influence product and service develop
Oversee complex, cross-functional projects from concept to execution, ensuring flawless rollouts across channels
Identify process improvement opportunities and partner with internal teams to build customer-centric solutions
Deliver clear, concise communications on project status, key metrics, and team updates
Build positive relationships with senior leaders across the enterprise to drive alignment and support
Champion post-launch strategies that improve new commerce, product, and service experiences
Tackle additional projects and responsibilities as needed

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
annual bonus or periodic sales incentive or bonus
medical, dental and vision insurance
flexible spending account
paid time off
up to 12 paid holidays

Fulltime

New

Customer Experience (Cx) Agent

We are looking for a Customer Experience (CX) Agent based in Singapore to join o...

Location

Singapore , Singapore

Salary:

Not provided

Phillip Jeffries Ltd

Expiration Date

Until further notice

Requirements

Must be currently located in Singapore
At least 2 years of experience in customer service, sales support, or data entry
An interest in luxury interiors and high-end design
Excellent verbal and written communication skills
Strong Excel and data management skills
Ability to manage multiple priorities with care and precision
A collaborative, can-do attitude with strong follow-up habits
Experience working in a fast-paced, team-oriented environment
Comfortable with a hybrid work schedule combining office and remote days

Job Responsibility

Accurately enter purchase and sales orders
Prepare shipping documents including customs forms and packing slips
Track shipments and provide timely updates to clients
Communicating with customers by phone and email
Follow up on memos, reserves, and customer inquiries
Provide thoughtful and efficient solutions to any claims or concerns
Collaborate across departments to ensure smooth operations and client satisfaction

What we offer

Competitive salary
Company bonus programs
Annual Cost of Living Increase
Paid days off per calendar year
Paid holidays
Detailed onboarding plans that outline 30/60/90 goals and trainings
Earn Paid time off for community service - Up to 3 days per year
Employee Discount on PJ Wallcoverings

Fulltime

New

Customer Experience Specialist

We are looking for a customer-focused detail-oriented individual to support posi...

Location

United States , Lathrop

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in customer service, customer success, or a related support-focused role
Ability to write clear and effective email correspondence with strong attention to tone, clarity, and detail
Working knowledge of Microsoft Office Suite, including common business applications used for communication and documentation
Spanish language skills with the ability to assist customers effectively in bilingual interactions
Basic math skills and the ability to handle routine numerical information accurately
Strong interpersonal skills with a commitment to delivering responsive and respectful customer support
Ability to stay organized, manage multiple tasks, and follow through on customer needs in a timely manner

Job Responsibility

Respond to customer questions and service requests through email and other communication channels with professionalism and accuracy
Guide clients through routine issues, providing clear solutions that improve satisfaction and strengthen the overall customer experience
Maintain organized records of interactions, updates, and follow-up actions using standard office tools and internal tracking methods
Support Spanish-speaking customers by delivering clear communication and ensuring they receive timely assistance
Review customer information carefully, complete basic calculations when needed, and process service-related details with accuracy
Partner with internal team members to address concerns, share updates, and help create a consistent support experience
Monitor recurring customer issues and communicate trends or service gaps to help improve ongoing support processes

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Experience Agent

We’re looking for a Customer Experience Agent to support the day-to-day manageme...

Location

United Kingdom , Bristol

Salary:

26811.20 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Strong verbal and written communication skills with high attention to detail
Ability to remain calm and objective while troubleshooting issues
Experience working in a fast-paced, customer-focused environment
Strong problem-solving skills and a proactive approach
Good working knowledge of Microsoft Office systems
Effective time management and ability to meet deadlines
A collaborative mindset with the ability to build positive relationships

Job Responsibility

Handling incoming customer calls, emails, and cases efficiently and professionally
Making accurate bookings and advising customers on the most suitable service options
Proactively communicating delays and updates to clients using tracking tools where applicable
Recording all customer interactions and outcomes in Salesforce to support reporting and analysis
Producing clear and concise reports in line with client requirements
Monitoring SLA performance and ensuring service targets are met
Resolving customer queries and complaints, aiming for first contact resolution
Maintaining accurate CRM records to support root cause analysis and continuous improvement
Collaborating with couriers, service centres, clients, and suppliers to deliver seamless service
Building strong working relationships across internal and external stakeholders

What we offer

25 days' annual leave plus bank holidays, and a day off for your birthday
Enhanced maternity and paternity leave
Free access to mental health support, including 1:1 therapy
Healthcare and wellbeing benefits
Extra family-friendly days for key life moments, plus death in service cover

Fulltime

Field Growth & Customer Experience Marketing Specialist

The Field Growth & Customer Experience Marketing Specialist reports up through t...

Location

United States , Jessup

Salary:

55000.00 - 67000.00 USD / Year

Aramark

Expiration Date

Until further notice

Requirements

Bachelor's Degree preferred
A minimum of 2 years client marketing experience, with a demonstrated record of success and effective performance
Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization
Excellent verbal, written and interpersonal communication skills
Ability to synthesize multiple inputs into a clear, concise, and useful recommendation
Strong organizational and project management skills
Microsoft Office proficient (Word, Excel, PowerPoint)
Adobe Creative Suite experience a plus
Ability to travel 30%

Job Responsibility

Assist with the field execution of programming in Office Coffee Services, Vending, Amenity Snack & Go, and Micromarket accounts to ensure program merchandising and proper planograms are implemented at all client sites
Implement national marketing initiatives while developing and executing local promotional calendars at client sites
Deploys new product innovation opportunities with field teams to execute at new and existing client sites
Assist in the oversight and implementation for all internal national and local sales generating initiatives
Develop social content that promotes regional activities, experiences, innovations, new openings as well as spotlights employees to support the social media team's overall marketing/communication strategy
Participate in identifying, developing, and evaluating local marketing strategy
Present marketing initiatives and innovations during client meetings as well as report outs of prior initiatives
Partner with District Manager to ensure the sales and profitability of product lines or services, analyze business developments and monitor market trends.

What we offer

medical
dental
vision
work/life resources
retirement savings plans like 401(k)
paid days off such as parental leave and disability coverage

Fulltime

Select Country

Customer Experience Officer

Job Responsibility

Requirements

Nice to have

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