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Customer Experience Navigator - German Speaker

Portugal, Porto · Job Posted May 27, 2026
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Job Description

Dream of a career where your passion for helping others translates into unforgettable experiences within the exciting realm of tourism? Picture yourself as the guiding star for German-speaking customers, ensuring their journeys are smooth sailing and filled with delight. If you’re a natural problem-solver with a flair for creating positive connections, and fluent in German, your adventure starts here. Join our vibrant team and be the heart of our commitment to extraordinary customer satisfaction in the tourism industry.

Job Responsibility

  • providing stellar support in German across multiple channels (phone, email, chat) with a warm and professional demeanor, tailored to tourism-related inquiries
  • mastering the intricacies of our tourism offerings to deliver accurate and insightful information in German
  • navigating customer concerns in German with empathy and turning challenges into opportunities for loyalty within the tourism context
  • meticulously documenting interactions in our system to ensure a smooth customer journey within their tourism experience
  • collaborating with cross-functional teams to enhance the overall customer experience for German-speaking customers in the tourism sector
  • staying abreast of industry trends and product updates within the tourism industry to provide cutting-edge support in German

Requirements

  • native or near-native fluency in German, both verbal and written
  • good verbal and written communication skills in English
  • a knack for problem-solving
  • a genuine passion for customer service
  • a collaborative spirit
  • proficiency in CRM tools and customer support software
  • resilience and composure under pressure

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